GGuest UserFirst time in Hainan and first time back to visit China since 2004! Coming from London and New York, and having stayed in many hotels all over the world, we are truly impressed with the Atlantis and its facilities and amenities - most pleasantly surprised by impeccable cleanliness of the rooms and the public areas of the hotel. The ocean view from the balcony of the room is also fantastic. We have discovered that it is not that straight forward to be a tourist in China (mainly getting onto payment systems, getting local sims, making sure our devices work etc), having a ”butler” assigned to us out proved to be so so helpful - we received the friendliest and most thorough guidance from Elena. When we needed help in a bit of health emergency for my child, she was very responsive even though not on duty that day. The medical staff on duty in the hotel clinic, Miss Wu, was also most patient and obliging. In fact, all the staff in the hotel are trying their best to deliver world class service. The breakfast buffet is a massive spread with a huge variety, though in general it is quantity over quality (nevertheless we must say that the roast duck was done quite well). We only went to Ossiano for drinks but we could tell the cuisine would be exceptional from the complimentary amuse-bouche. There are of course some differences from a comparable grade hotel experience elsewhere - notably, the more than usual sharing of hotel facilities with non-hotel guests is something we are not used to. Apart from many non-hotel guests in the lobby and other public areas posing for photos, they can also pay to use the hotel swimming pools. There are a number of staff in public areas who work on commission to sell activities (shows, helicopter rides, photo shoots), which is also something less common elsewhere. Lastly, if you can figure it out on the chinese payment apps (thank goodness we have teenagers), it is quite fun to rent one of those pink bear electric Vespas and go up and down the strip.
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