Sofitel Sanya Leeman Resort

I was quite apprehensive before booking, seeing a fair number of negative reviews and photos showing only a sliver of ocean view. But I booked a full ocean view room anyway, and when I actually got there, the view was fantastic! The ocean views in Haitang Bay are generally a bit distant, but still beautiful to look at. The hotel lobby and public areas are gorgeous, from the central lawn and garden design to the coconut groves and beach chair lounge areas by the sea – perfect for photos. The service wasn't as bad as some online reviews suggested; our butler, Nina, was very responsive and helpful. Staff I encountered on paths always greeted me, and someone helped with luggage when we arrived. While it might not compare to some ultra-luxury hotels, it's generally good! Not as bad as the online reviews made it out to be. The kids' activities were plentiful and well-organized; we didn't even have time to try everything. The highlight was definitely the 'Big Horn' slide at the kids' water park – my little one couldn't get enough of it! The Le Bing Bakery was also a unique feature, where my child made several kinds of desserts. Breakfast offered a great variety, including three types of freshly squeezed juices that were promptly refilled. The bread was particularly outstanding and a hotel specialty! Overall, I'm very satisfied, and my child absolutely loved it and said they want to come back! Definitely not a bad choice!

Huge thanks to Wendy for her attentive assistance throughout our stay; her service was warm and thorough. She provided all the detailed hotel information before our arrival, giving us a clear picture of the environment. The hotel's location is super convenient, making it easy to get around whether by taxi or for sightseeing. She handled everything professionally and reliably, and the communication experience was excellent. We had a relaxing and pleasant stay, and overall, everything deserves high praise.

Overall, it's a solid 5-star experience. The hotel's environment and facilities are great. The room facilities are relatively new and odorless. I'd say it's quite good value for money. The breakfast offers a wide variety of choices, including kids' meals. Finally, a big thank you to Della, our butler, for the warm and thoughtful service. She was excellent, responded quickly, and provided attentive service. Any issues were resolved immediately. Thank you, Della!

This stay exceeded my expectations. Wendy added me on WeChat and thoughtfully sent over comprehensive hotel information. Her service was prompt, and she was incredibly warm and attentive. The hotel's location is excellent; I stayed on the ninth floor of the Pearl Building this time, which made getting around incredibly convenient and saved a lot of hassle. Communication throughout was easy and smooth, and many details were well thought out, making for a comfortable and pleasant overall stay.

I'm back again! 🏊‍♀️ Still the familiar pool-access room. Opening the door to that blue water instantly resets and recharges my mood. Nikki, the butler, was as attentive as ever. The room was clean and comfortable, the bedding soft, and all amenities were fully equipped – everything you could need, and nothing to worry about. The kids loved it! See you next time! ✨

The butler contacted us in advance and service was quite responsive. The environment was decent, but the room was a bit damp with a musty smell. Everything else was pretty standard. The hotel has direct access to the beach and a rather large pool. There are limited facilities for families with children. Except for the enthusiastic staff at the kids' club, other staff members seemed unmotivated, as if they were forced to work. My child participated in a cookie baking activity, and the staff burnt more than half of the cookies, then casually put the remaining ones in a few disposable cups. If they don't want to run the parent-child activities, they shouldn't. We don't need to clear our schedules for something that's done so poorly, it just wastes everyone's time.

As a returning guest of Regent Taipei (formerly Grand Formosa Regent Taipei) for many years, I often bring my parents and children here during the summer and winter holidays. We came back for a few days again this time and had a wonderful time! Our butler, Della, provided incredibly thoughtful and attentive service – we really liked her. It's just that the executive lounge is too crowded now 😂

My stay here was excellent. Wendy provided exceptional and thoughtful service, sending me detailed hotel information even before check-in, which helped me familiarize myself with the facilities in advance. The hotel's location is superb, making getting around very convenient, and the overall living experience was comfortable and pleasant. Any issues I had were addressed quickly and the service was attentive and meticulous. It truly felt like a perfect vacation, and I'll definitely prioritize staying here again next time.

The hotel's location is excellent, with convenient transportation nearby. The room was clean and comfortable, well-equipped, and the bedding was soft, ensuring a good night's sleep. The staff were warm, attentive, and responsive. The breakfast offered a rich variety and tasted good. Overall, it's great value for money, and I'd choose to stay here again.