Anonymous User
February 15, 2026
Upon checking in, I discovered the following serious violations of consumer rights:
1. **Misleading Advertising and Consumer Fraud:**
a. The 'Garden View Room' images displayed on the hotel's official website and booking platforms show a garden landscape outside the window. In reality, the room faces a parking lot and a main road, with no greenery whatsoever.
b. The street-facing room suffers from traffic noise day and night, severely contradicting the 'tranquil garden view' advertised.
2. **Coercing Positive Reviews, Suspected Unfair Competition:**
Notices offering 'gifts for positive reviews' are posted in the elevators, and customer service staff actively solicit good reviews via phone/in person.
3. **Unfair Terms and Conditions Infringing on Freedom of Choice:**
They unilaterally changed my room without consultation. The new room had no view, lacked amenities like a bathtub (which was shown in pictures), and was configured like a budget hotel. The pillowcases were stained, and the bedsheets were torn. The hotel refused to refund the price difference, forcing the transaction.
4. **Poor Service Attitude, Contradicting Star-Rating Standards:**
The front desk and customer service staff had an arrogant attitude during communication, which severely contradicts the 'X-star' service quality claimed by the hotel.
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