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The Westin Palace, Madrid
4.3/5122 Reviews

The Westin Palace, Madrid

City Center Madrid|0.71km from downtown
As a Marriott Titanium / Lifetime Platinum Elite Guest, our family [husband, wife and two young daughters] decided to visit Madrid, Spain to start our month-long 2023 summer vacation in Europe. We spent five (5) nights at Westin Palace Madrid using our Bonvoy points in late May / early June 2023. Please see the thirty-eight (38) photos we posted with this review of all aspects of the hotel. Within days after making our five (5) night stay using Marriott Bonvoy points approximately ten (10) months prior to our arrival date, we emailed General Manager, Pablo Flores and advised him of our future stay as well as our special requests, including our request for an Executive Suite, which would comfortably host our family of four. Within hours of our email, we received a thoughtful reply Paloma Hidalgo, Director of Rooms, whom immediately provided us with a complimentary guaranteed upgrade to an Executive Suite and further, Ms. Hidalgo readily granted all of our other special requests. The prompt response did not come as a surprise to us given how active the management of this property is in reading and promptly replying to past guests on Trip Advisor as well as the Marriott Bonvoy website, which is but a mere sign of management’s commitment to exemplary customer service. Not surprisingly, we were overjoyed with such a response and really looked forward to our future stay at The Westin Palace Madrid. This gorgeous historic hotel is magnificently located in Madrid overlooking the Neptune Fountain and less than a three minute walk to the Thyssen-Bornemisza Museum, less than a five minute walk to the Prado Museum and less than a ten minute walk to the Reina Sofia Museum. It is also extremely close to Retiro Park and is within an easy 15 minute walk to Puerta del Sol, Plaza Mayor and the Gran Via as well as many bars, restaurant, trendy cafés, market and other cultural attractions. You can easily walk everywhere throughout the entire city but public transportation options abound in close proximity to the hotel as well. Our initial visit to the Westin Palace Madrid did not disappoint, especially when the hotel accommodated our extremely early check-in (before 9:00 am). The check-in process with Ms. Hidalgo, Estefanía Martinez, Front Office Assistant Manager and Juan at the reception desk was a breeze. Further, Ms. Martinez was kind enough to personally escort us to our suite and show us all of the features and amenities of same. This was very thoughtful on the part of Ms. Martinez and very much appreciated. Throughout our entire five (5) night stay, Ms. Hidalgo and Ms. Martinez were especially helpful and friendly. We simply loved our Palace Executive Suite with slightly over 1,000 square feet in total space with a sublime view of the Neptune Fountain; it was truly remarkable. Further, upon entering, we discovered that Mr. Flores and his team were kind enough to provide us with several 1 liter bottles of both sparking water (Vichy Catalan) and sti

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Hotels near Popular Attractions in Madrid

Check out these hotels located near popular sights in Madrid

Puerta del Sol

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Gran Via

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Royal Palace of Madrid

Apartosuites Jardines de Sabatini
4.6/575 Reviews

Apartosuites Jardines de Sabatini

City Center Madrid|0.34km from Royal Palace of Madrid
Our experience in this hotel has been top notch from check-in to check-out. We booked one of the Studio suites with a view (TIP 1: Book directly on the hotel website to have this option) on Christmas morning and sent a note to the hotel that we will arrive late, I was surprised how fast they replied and mentioned that it wouldn’t be an issue. On the day of our trip we filled a pre check-in form to make our check-in faster. We arrived at the hotel around 22:30 via the Metro (TIP 2: If you are carrying luggages and using the Metro use Plaza de España when arriving and Principe Pio when leaving, that way both routes are downhill), check-in was smooth and fast, upon arriving in our room we were welcomed with a bottle of wine and sweets! The view from our room is awesome! It’s like staying at a luxury hotel without the sky high price! Initially I was afraid that it’s in the outskirts but no! It is actually the best place to be! Behind you is Templo de Bod, in front is the Royal Palace, Plaza de España on the side, Opera is 5 minutes away, Sol is around 10 minutes on foot. This area is peaceful at night and have a relaxed vibe during the day. You wouldn’t need to ride the Metro a lot because everything is accessible easily. The hotel is family friendly and a good choice for persons with disability. Parking is also just beside the hotel for those travelling by car. One thing I’d really like to commend are the ladies and gents in the Breakfast area. They make sure the food are replenished even during the late hours in the morning, they don’t make the latecomers hurry so everyone gets to enjoy their breakfast and most importantly they make a connection to the guests! They greeted everyone and understood and remembered their preference. I love when I see this in any hotel, this is the type of hospitality that makes a hotel really good. In the New Year breakfast, it was understandable that everyone was coming in late, the energy was very relaxed, the breakfast manager greeted everyone who came in, and even asked one person (it’s just you today? -this type of understanding and remembering guests is amazing). She was very nice to everyone! I love it. When we visit Madrid again, this is the only hotel we will book! Thank you to all the hotel staff for making our Holiday stay wonderful.

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Plaza de Espana

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Reviews for Madrid Hotels

Looking for hotels in Madrid? Get inspired by reviews from real travellers.
Hostel Almansa
3.3/576 Reviews
Please Avoid this place. It is cheap but nothing else! I stayed here checked into the receiption which is 24 hours after my working day. The place is near the metro cuatro caminos (a mainly poorer area of Madrid with lots of south american population). The area does have a 24 hour supermarket which was good as the hostal has no food/drink facilities. The room was a very small single bed as I was alone on an education course for my job. The room had a fan and tv and a small table. Once you switch off the light the fan goes off so you cannot sleep with the fan on at night with 39c heat. you cannot leave the window open as its not a safe place. The first moment I checked in, i quickly went outside to get air and get the metro outside. They checked in a drunk african man at 6pm in the evening who was walking up the stairs with a can of beer unable to walk or see anything (their is no lift to the rooms) you need to walk up around 50 stairs to the rooms. They take anyone from the streets if they pay the small charge to stay here. Second day, the two receiptionists or owners were fighting over money from the hotel they were shouting and getting agressive. Its was an uncomfortable situation to see. I left and came back after work for a shower and the room had not been cleaned. They said you didnt put a badge on the door saying clean my room. Couldnt they knock and say something? Very strange way of working? The next day I put the badge clean my room but NO nothing changed. It was an excuse.. Then I went and complained he didnt speak any English and didnt want to know he said the cleaners left and nothing he can do. I pulled off the bedsheets, but the bed protector was badly stained with blood and I also got a skin rash. I left the property 1 day early, it was disgusting. The toilets were not cleaned either and insects were crawling everywhere. This place should be closed down immediately. They dont take security or cleaning seriously, they dont want to know problems only take your money. I explained to Expedia about this place but the hotel denied everything. SHAME!!!
Eric Vökel Boutique Apartments - Atocha Suites
4.4/597 Reviews
Overall, the price is very high, and the trip is close to the Atocha train station, but it is very tiring to push the suitcase. There are 2 supermarkets near the hotel. It is convenient to buy daily necessities, and it is also near to Lichi Park . You have to clean the room by yourself. The room is quite large. On the last day, you must pay attention to LOCKER who checked out your luggage. Otherwise, it will be used up by others and there will be no place to send it. . . . .
Abalu Boutique & Design Hotel
3.7/526 Reviews
City Center
Although the room is small, but the bathroom is large, it is relatively clean, the boutique hotel address is good, in the city center, not far from the palace, the hotel service is more user-friendly, although the room is not included in the breakfast, but there will be a small bread every morning. And a bottle of water on the door, very intimate
Sonder Malasana
4.6/553 Reviews
City Center
The hotel is very comfortable and very comfortable and the hotel is very comfortable and very comfortable. The only thing I noticed, perhaps x my age, that would miss a little more lighting in the entrance. I was hard to see to put the key. I recommend it and I would return to any other Sonder without doubt.
L&H la Latina Selection
4.4/535 Reviews
City Center
We had a lovely stay at L&H La Latina. The hotel's location is just superb - very much walkable to most places to visit in Madrid. Clean & spacious rooms, which are cleaned everyday if you wish to & not to forget, the Air condition is brilliant too - not a noisy one. Many bars & restaurants in close vicinity that which come on real handy when you're tired after a full day's outing. I'd specifically like to mention the reception staff (Isaac & Gloria) who were so helpful right from the moment our booking was confirmed. Timely updates to our queries & requests. As it was our first visit to Madrid, they both provided us information on things to do, restaurants to visit & always greeted us whenever we walked past them - something that really makes the difference when it comes to customer service. Massive thanks to both of them for making our visit more enjoyable & relaxing.
Santo Mauro, a Luxury Collection Hotel, Madrid
4.6/534 Reviews
Can be an extra bed, we are 8 years old and there is no extra bed fee. But this time the hygiene is not good. On the day of the check-in, the bathtub in the room was all sand and stone. It was not cleaned. Waiting for the waiter to open the night bed, I asked for cleaning. In the evening, I went to the small garden to rest, and I ordered a glass of champagne. The waiter actually used a glass of water-filled glass (estimated to be washed and not dried) and poured champagne directly to me, hehe! The next day, the children will sleep more than 7 o'clock in the afternoon. As a result, the children's bed and the quilt are inexplicably wet. Later I went to the front desk and asked them to make better bedding. Very hurt. In such a good location, the rest of the hotel is very good, it is a sanitary situation, it is unacceptable.

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Highest PriceS$ 1,861
Lowest PriceS$ 50
Number of Reviews40,509
Number of Hotels10,965
Average Price (Weekdays)S$ 281
Average Price (Weekends)S$ 360