Hotels with Gym and Fitness Centre in Madrid

The location of the hotel is excellent and very convenient for exploring Madrid. Check-in was swift and efficient, with great service from Daniel, which set a positive tone upon arrival. Check-out was also smooth and well handled. The breakfast area and service were good but could use some improvement, both in organization and attentiveness. Concierge service was good. All front desk staff, bellboys, and door staff were excellent. Unfortunately, the overall experience was significantly impacted by the condition of the room/bathroom. Housekeeping services and room cleanliness were extremely poor, to the point that it ruined what could have otherwise been a pleasant stay. Cleanliness is a top priority for me and my family and one of the main reasons we choose 5-star hotels, and in this regard, the hotel fell far short of expectations. This was particularly disappointing given that we had communicated with the hotel prior to check-in, yet the issue was not addressed despite the repeated and daily requests! I will not go into details nor post pictures out of respect, and just I hope that the hotel will pay attention to this. While some departments clearly made an effort, the lack of basic room cleanliness overshadowed those positives and ultimately defined the experience.

Excellent stay at Iconic Suites Madrid! The apartment is modern, very clean, comfortable, and perfectly equipped. The bedding is truly comfortable, and everything has been thought of to ensure a carefree stay. The location is also very convenient, with the metro nearby to easily reach different parts of Madrid. A great place that I recommend without hesitation. We will gladly return! Thank you very much

Overall, the hotel's location is unbeatable 👍. It's about a 5-minute walk from the metro station, and you can even walk to the Royal Palace of Madrid, which is incredibly convenient for tourists. The front desk staff were very friendly and polite 😊, and the room itself was clean with no major issues. However, during my three-night stay, my towels were never replaced. It wouldn't have been a big deal if they just left them, but the most ridiculous thing was that I had hung a wet towel to dry, and the cleaning staff actually folded it back up and put it in its original spot. This caused the towel to develop a musty smell 🤢, which was really unpleasant. Additionally, the rubber seal on the shower door was loose and had come off, causing water to leak all over the bathroom floor when showering 💧. This made the entire floor wet, and the facility maintenance could definitely be improved. I hope the hotel can pay more attention to these details. After all, with such a great location, it would be perfect if the cleaning and maintenance were better 🙏.

I booked a family room, and the sofa bed was a large and spacious double. The only issue was that room 305 had a TV with a poor signal, causing a pixelated screen. If you're looking to watch the World Cup or any other game, definitely avoid this room. Secondly, the air conditioner had a loud hum, which seemed to be a compressor issue. However, a good workaround was to turn down the fan speed, and it quieted down considerably. Other than that, there were no other major problems. The staff's response time was very quick, including fixing the AC (even though they just removed and cleaned the filter, their attitude was excellent, and they responded promptly). The day before leaving, I asked a male front desk staff member to help me book a taxi to the airport, and I was very grateful for his help with my luggage and seeing me off. Their English was also excellent (perhaps due to many English-speaking guests), so there were no communication problems whatsoever. The only downside was that when I booked, I saw comments saying Madrid isn't that big and you can take a taxi anywhere, which led me to book this hotel. In reality, a more central location would be more convenient for getting around. Even though the hotel is near Retiro Park, it's a 6-minute walk to the metro station, and there are buses nearby, but getting to the city center still takes over half an hour, and a taxi to El Corte Inglés takes 28 minutes... (considering it was 40-degree weather, you really don't want to walk that long). However, the fact that there were often taxis waiting right outside the hotel made up for this quite well. All in all, it was decent, but if you can choose a hotel in a more central, well-located area, go for that. If you want a quiet location with considerate, warm, and friendly staff, then choose this hotel. The room's mini-bar came with many complimentary drinks. There's a Carrefour just a 4-minute walk away, and many Chinese restaurants catering to Spanish people nearby, but Uber Eats can deliver better food from the city center in about an hour. They close late, around 11-12 PM in the summer, which is nice.

The room was spotless and very tidy, and housekeeping did an excellent job daily. Maybe we were lucky, as we didn't encounter any of the bizarre issues mentioned in other reviews. The front desk staff were incredibly thoughtful; we arrived at the hotel around 9 AM, and they kindly checked if our room could be prepared early. We were fortunate to get an early check-in. Everything went smoothly! The breakfast was absolutely fantastic and highly recommended! There was such a wide variety that it was easy to get overwhelmed and accidentally eat too much. I wasn't hungry for the rest of the day. The yogurt bar left a strong impression: thick yogurt, individual cream cheese balls, and cubed cheese curds, all served with nuts, sunflower seeds, dried plums, and dried dates. You could grab a ceramic bowl and mix and match to your heart's content. One bowl like that would keep me full until evening! 😄😄 It's a shame I didn't take any photos; I honestly forgot. The hotel was very thoughtful, with three coffee and tea stations. There was also a separate area with packaged snacks and drinks; it was really thoughtful for tourists to grab a couple on their way out. I will definitely come back here again when I visit Madrid.

The rooms were absolutely enormous, truly living up to its name as a suite hotel. It's a bit of a distance from the city center, but there's a fantastic large supermarket nearby that has everything you could possibly need. Breakfast is €20 per person. Parking is complimentary, and you use your room key card for entry and exit.

I booked quite late, so I could only find a place near the Retiro Park. However, the hotel room was quite spacious, over 20 square meters. The 32 bus route made it very convenient to get to various attractions and the train station. The breakfast was also quite substantial. If I get the chance next time, I'd like to stay somewhere more central for even easier transportation.

Love the theater theme throughout the hotel. The spiral staircase is a work of art, and the overall atmosphere is very sophisticated and chic. It really stands out from standard chain hotels. On the location: Perfectly situated on Gran Vía! I was able to walk to almost everything. Near Callao, Sol, and the Royal Palace are just minutes away. The reception staff were very welcoming and extremely helpful, which made the stay even better. Many thanks to Roberto and Patricia at the front desk for their exceptional service. Roberto was incredibly helpful with recommendations and arranging luggage storage while I continued my trip to Morocco. Patricia’s warm personality, efficiency, and attention to detail truly stood out from organizing my wake-up call to advising on the best route to the airport to avoid morning traffic. Always kind and smiling, she really makes you feel at home. Lastly, a big thank you to the lady for arranging help with my two large pieces of luggage, and to another gentleman at reception who made my check-out seamless. I forgot their names. But I highly recommend this hotel not only for its excellent location, but also for its stylish art deco and theater-themed rooms, which I find very stylish and defo a nice break from the standard and generic hotel decor standards. Especially the staffs who truly make me feel at home.. Thank you!

The subway access is convenient and the area feels safe. Breakfast was very generous, and the staff were polite and enthusiastic. However, the soundproofing isn't great; I could hear people opening and closing doors in the next room, both morning and night.

Hard Rock Hotel is conveniently located a short walk from Atocha station. The entrance has steps, and staff kindly helped with our large luggages when we went inside to ask. The lobby looks trendy and welcoming at check-in. We booked a 4-night stay in a family room for two. Paying extra, we chose family room with two washing basins, as shown on their website and confirmed verbally at check-in. However, the room given had an extra rollaway bed set up and only one basin. After reminding front desk that we didn’t need the extra bed and specifically requested two basins, there was some delay—possibly due to language barriers. Eventually, the front desk agreed to rearrange our room. We appreciated this gesture, though initially the staff seemed reluctant, repeating “it is set up like that” and showing blank faces. I had to be assertive to explain that the extra bed defeats the purpose of paying more for extra space. Hotels should understand that some guests pay extra for bigger rooms without needing extra beds. Flexibility to remove the bed would improve guest experience. If I had known, I might have paid less for a standard room. In the end, they moved us to a room without the extra bed and with two sinks. While the staff handled this without smiles, they were friendly and responsive during the rest of our stay. This was my first time at Hard Rock Hotel, and perhaps cultural differences influenced the front desk’s reaction. The room itself was spacious, clean, and well-appointed with tea, coffee, and a daily bottle of water. Though bar noise was audible from downstairs, it was not disturbing, and earplugs were provided. Housekeeping was always friendly and smiling. Overall, Hard Rock Hotel has excellent facilities. I’m unsure if I’d return, but the quality of the hardware is good. Hard Rock Hotel 距離 Atocha 車站步行不遠，10分鐘左右就到。門口有樓梯，我哋自行找了員工幫忙提行李入內。行入酒店大堂見時尚形格。 我哋預訂了四晚家庭房，比標準房貴一點因想多一點空間。並經酒店網頁宣傳圖見此房形有兩個洗手盆，我辦理入住時口頭提醒。但入到的房間已有多一張折疊床，且只有一個洗手盆。致電接待我哋二人不需要額外床，且特別要求兩個洗手盆後，因語言障礙可能溝通較慢，前台最終同意調整房間。 我哋感激有安排，但起初員工態度似乎有些抗拒，還說「額外床就是這樣安排的」，臉上毫無表情。我必須堅持解釋，多出來的床反而讓付費多出空間變得無意義。酒店應該理解或有單人住客會想選擇較大空間房形。能夠靈活移除或調整額外床會提升客人體驗。 最後，前台換了沒有額外床且有兩個洗手盆的family room房間。雖然當時處理時員工面無表情，但整體服務期間他們都友好且回應迅速。這是我第一次入住 Hard Rock Hotel，或許文化差異讓前台員工對這類服務顯得不自在。 房間本身寬敞乾淨，配置有茶包、咖啡及每日一支水。雖然能聽到樓下酒吧的聲音，但不影響休息，床邊還有耳塞。客房房務人員總是帶著笑容，非常親切。 總體來說，Hard Rock Hotel 硬體設施優秀，但暫時不確定會否再次入住。