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Posted on Aug 25, 2026|Premium Suite
Guest User
The hotel is wonderful! It's very well-maintained, super clean, smells great, and everything is incredibly organized. The gym is huge, well-equipped, has air conditioning, and new machines.
There's also a laundry room with new machines, a free water dispenser in the basement, and a vending machine with a good variety of options. The basement also has restrooms and a spacious, comfortable reception area for waiting.
The garage requires prior reservation and has a fee, but it's very well-located and convenient. The hotel's location is fantastic, and undoubtedly one of its major strong points.
I also want to give a special shout-out to Catalina, who is incredibly polite, attentive, and very meticulous. She takes care of the hygiene and cleanliness of the suites with great care and attention to detail. Her service is truly wonderful!
I highly recommend this hotel, especially for families. It's a very comfortable, clean, organized place with excellent facilities. We had a wonderful experience!
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Price per night from€ 164
Posted on Jan 10, 2026|Palace Room - 1 King
Jasem AThe location of the hotel is excellent and very convenient for exploring Madrid. Check-in was swift and efficient, with great service from Daniel, which set a positive tone upon arrival. Check-out was also smooth and well handled.
The breakfast area and service were good but could use some improvement, both in organization and attentiveness.
Concierge service was good.
All front desk staff, bellboys, and door staff were excellent.
Unfortunately, the overall experience was significantly impacted by the condition of the room/bathroom. Housekeeping services and room cleanliness were extremely poor, to the point that it ruined what could have otherwise been a pleasant stay. Cleanliness is a top priority for me and my family and one of the main reasons we choose 5-star hotels, and in this regard, the hotel fell far short of expectations.
This was particularly disappointing given that we had communicated with the hotel prior to check-in, yet the issue was not addressed despite the repeated and daily requests!
I will not go into details nor post pictures out of respect, and just I hope that the hotel will pay attention to this.
While some departments clearly made an effort, the lack of basic room cleanliness overshadowed those positives and ultimately defined the experience.
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Price per night from€ 735
Posted on Aug 27, 2025|Double Room
Guest User
Breakfast was excellent and plentiful. The hotel was spotless and very quiet. Parking was very convenient, and the staff were incredibly friendly and helpful. The facilities were comprehensive, and fresh fruit was available 24/7 in the lobby. The view from the window was quiet and open.
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Price per night from€ 100
Posted on Jun 17, 2026|Deluxe King Palace View
Molvdaiwang
This hotel boasts a great location, just a stone's throw from the Royal Palace. There's also a fantastic Thai restaurant right downstairs. However, if you're driving, be warned: the parking lot is behind the hotel. Checking in first and then trying to park means a 1.5 km detour and a 15-minute traffic jam, which was a terrible experience. But that's not the hotel's fault; Madrid's traffic is just awful.
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Price per night from€ 146
Posted on Jul 4, 2026
Iwaaa610I booked a family room, and the sofa bed was a large and spacious double. The only issue was that room 305 had a TV with a poor signal, causing a pixelated screen. If you're looking to watch the World Cup or any other game, definitely avoid this room. Secondly, the air conditioner had a loud hum, which seemed to be a compressor issue. However, a good workaround was to turn down the fan speed, and it quieted down considerably. Other than that, there were no other major problems. The staff's response time was very quick, including fixing the AC (even though they just removed and cleaned the filter, their attitude was excellent, and they responded promptly). The day before leaving, I asked a male front desk staff member to help me book a taxi to the airport, and I was very grateful for his help with my luggage and seeing me off. Their English was also excellent (perhaps due to many English-speaking guests), so there were no communication problems whatsoever. The only downside was that when I booked, I saw comments saying Madrid isn't that big and you can take a taxi anywhere, which led me to book this hotel. In reality, a more central location would be more convenient for getting around. Even though the hotel is near Retiro Park, it's a 6-minute walk to the metro station, and there are buses nearby, but getting to the city center still takes over half an hour, and a taxi to El Corte Inglés takes 28 minutes... (considering it was 40-degree weather, you really don't want to walk that long). However, the fact that there were often taxis waiting right outside the hotel made up for this quite well. All in all, it was decent, but if you can choose a hotel in a more central, well-located area, go for that. If you want a quiet location with considerate, warm, and friendly staff, then choose this hotel. The room's mini-bar came with many complimentary drinks. There's a Carrefour just a 4-minute walk away, and many Chinese restaurants catering to Spanish people nearby, but Uber Eats can deliver better food from the city center in about an hour. They close late, around 11-12 PM in the summer, which is nice.
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Price per night from€ 139
Posted on Jun 1, 2025|Deluxe Suite
Latuoweiyawanglan
I stayed at this hotel for three consecutive nights. The room was very spacious and comfortable, and there was a supermarket conveniently located right outside. A particular highlight was their underground parking garage: the entry and exit points were very wide, allowing even large vehicles to maneuver in and out smoothly, and the parking spaces themselves were very generously sized. The only minor downsides were that the hotel facilities felt a bit dated, and the shower water pressure was quite low. However, the breakfast was excellent, offering a wide variety of choices. Overall, everything else was great – it was clean and the service was good.
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Price per night from€ 144
Posted on Jan 18, 2026
Guest User
Love the theater theme throughout the hotel. The spiral staircase is a work of art, and the overall atmosphere is very sophisticated and chic. It really stands out from standard chain hotels. On the location: Perfectly situated on Gran Vía! I was able to walk to almost everything. Near Callao, Sol, and the Royal Palace are just minutes away. The reception staff were very welcoming and extremely helpful, which made the stay even better. Many thanks to Roberto and Patricia at the front desk for their exceptional service. Roberto was incredibly helpful with recommendations and arranging luggage storage while I continued my trip to Morocco. Patricia’s warm personality, efficiency, and attention to detail truly stood out from organizing my wake-up call to advising on the best route to the airport to avoid morning traffic. Always kind and smiling, she really makes you feel at home. Lastly, a big thank you to the lady for arranging help with my two large pieces of luggage, and to another gentleman at reception who made my check-out seamless. I forgot their names. But I highly recommend this hotel not only for its excellent location, but also for its stylish art deco and theater-themed rooms, which I find very stylish and defo a nice break from the standard and generic hotel decor standards. Especially the staffs who truly make me feel at home.. Thank you!
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Price per night from€ 228
Posted on Jul 27, 2026|Executive Queen Room with Lounge Area
Guest UserGreat location, very close to Goya station. Most of Madrid's main attractions are just a few stops away.
We booked a family room, which was spacious and well-equipped. One day we had the 'do not disturb' sign on the door, so no room cleaning was done. In the evening, a staff member brought extra towels and toilet paper. The drinks and snacks in the mini-bar were complimentary. Overall, we were very satisfied!
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Price per night from€ 217
Posted on Jul 6, 2026
Dr. Julio BernalThis hotel is conveniently located near Calle Alcala and it is about a 7 to 12 minutes ride from the airport. Ciudad Lineal metro station is very near. From there you can use thr Madrid Metro system. The hotel is well maintained and the room was really clean. The breakfast buffet is quite good. The only thing that could be better is to try to grant the guests’s requests. I sent one about having certain room ( I have stayed here 13 times including this time…) I didn’t even get a reply from the hotel. Regardless of this, the hotel is a very good choice and I still enjoy this place. I want to mention Raul from the breakfast buffet. He is a great asset for this place keeping with the other staff as neat and efficient as ever. Muchas gracias
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Price per night from€ 119
Posted on Jan 6, 2026|Classic King Room
JaniceEverything is perfect except the hotel location which is a little far from the nearest metro station and of course, away from the main shopping district and attractions.
However, the comfort of the room more than made up for it. The shower head pressure was strong, the sheets were clean and crisp, and the a/c and heater worked fine. The housekeeping service was pretty stellar as well, and we even got a can of olive oil as a welcome gift as well as a bagel as part of the Three Kings’ celebration.
If you are looking at doing your laundry, note that the nearest laundromat is abt a 7mins walk away (300m). Bring your bedroom slippers too as the hotel doesn’t provide any.
Overall, we had a great stay at Hard Rock Madrid and will recommend all who are looking for a lux stay at a reasonable cost.
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Price per night from€ 219