3-Star Hotels in Madrid

This hotel boasts a great location, just a stone's throw from the Royal Palace. There's also a fantastic Thai restaurant right downstairs. However, if you're driving, be warned: the parking lot is behind the hotel. Checking in first and then trying to park means a 1.5 km detour and a 15-minute traffic jam, which was a terrible experience. But that's not the hotel's fault; Madrid's traffic is just awful.

Their room key had problem when one go out after check-in, making it not working deliberately for security, that’s they said, even I went to eat something in their restaurant, after that room key was not working I couldn’t enter my room and ask validation again at front desk. I never experienced such manner over the world. I don’t like revisiting later

It was such a welcoming and pleasant stay after the rather disappointingly unclean stay at St.Christopher Hostel (near Gare Du Nord) in Paris. Just 4 beds, cheerful, friendly and accommodating staff (not like the grumpy ones at St.Christopher's), a private bathroom (though we were a bit less happy with the cleaners not attending the request to clean it soon enough). Very well placed close to a major Train and Bus Station with direct buses to the Airport. And a pretty good breakfast (could have had a couple more veg options). And they had fun activities almost everyday. One of the staff even gave us a Travel Card with trips to recharge and use (so considerate and nice of him). Also, made a great Moroccan friend there. Overall a Wonderful Experience! Certainly recommend this over many more places seen on ***********. (side recommendation: *********** isn't worth Booking on anymore, unless you wish to Reserve and Pay @ Hotel).

Subject: Official Complaint regarding my stay at Colectia Stays Atocha - Rude Staff and Misinformation Dear Customer Service Support, I am writing to lodge a formal complaint against the reception/customer service of Colectia Stays Atocha (Calle Doctor Mata, 1, Madrid) regarding my booking. The staff’s behavior on WhatsApp was extremely unprofessional, rude, and hostile. When I politely asked if they could provide an extra blanket since the room only had one double bed, the representative repeatedly rejected my request in a highly aggressive manner. More shockingly, the text message literally said, ”please, we already have answered all your questions, stop writing us about blankets, thank you in advance.” This is completely unacceptable customer service. Shortly after this rude remark, they contradicted themselves by stating that my room (Double Superior) actually includes a single chair bed and therefore already has 2 blankets. The constant misinformation, lack of empathy, and hostile attitude have severely ruined my travel experience and caused immense distress before my arrival. I request that Trip.com look into this property's behavior, warn the management, and follow up on my case. I have saved all chat screenshots as evidence. Thank you for your urgent attention to this matte

Good hotel room, very nice morning buffet with lots of different dishes. Hotel's restaurant at late night also serves pretty fancy food. Also, I really loved the free water and drink dispenser there. Got myself lots of free hot milk and fruit flavor water there. Would really recommend this place!

The environment here is actually pretty average, and it's not that comfortable to stay in. If there are better hotel options, I'd recommend going for those. For Madrid, I think if you have better choices, you should definitely pick them!

Great location, very nice breakfast, there is also a Starbucks right outside the enterance which is nice. Literally a two minute walk to Gran Via street where you can find anything you could possibly need. The staff was polite, the rooms were clean and very quiet at least on the 5th floor :) Overall would recommend and come back again. Gracias Madrid!

Among the many expensive hotels in Madrid, this one offers great value for money and is suitable for solo travelers. It's conveniently located with numerous bus stops and a metro station right outside. A taxi ride to Atocha train station costs around ten euros, and to the airport, it's less than forty euros. The facilities and cleanliness meet expectations for a three-star hotel.

This property in the Serrano area is very well located to reach our starting point in the Colon area to run them Madrid half marathon. 2 km walk and we are at the starting point The rooms are clean. The location of the hotel is close to #2 Metro Station Nunez D bill Bilbao and Diego de Leon Which itself has a very convenient transportation, Hub for us. We will certainly come back again next year when we do Madrid half marathon this will be our ideal location which we like to share with our friends and family

We've been to many places in Spain, but never before have we encountered such a complicated procedure for getting into an apartment. Usually, before your stay, you receive an email with a form to fill out with your personal details and check-in instructions. In this case, we received the following message: ”This property has no reception. Please contact them for detailed check-in instructions.” On the Trip.com app, you could contact them via messenger or phone. We didn't receive a response on messenger, so we called the number provided (you could choose to be redirected to ”reception” or ”reservations,” which we chose). Over the phone (in English), we were given two more phone numbers for reception, which we were to contact via WhatsApp. The first one didn't answer, and after entering the confirmation code from the email, they replied to us, and only then did we receive the form to fill out. After filling out the form, we received the correct door code, apartment number, and address (!)—it turned out our apartment was in the building opposite the address in the ad. It wasn't the most pleasant check-in process, having to endure the heat and luggage. It seems that many visitors face the same problem – in the stairwell of one of the buildings (at the address advertised, not the one where we ended up staying), the residents posted a sign informing tourists that there were no tourist apartments on the top two floors of the building. The apartment itself was okay, with good air conditioning and a fairly well-equipped interior. In reality, it looked a bit worse than in the photos. There was no Wi-Fi, and instead, a broken router was lying on the floor.