3-Star Hotels in Madrid

This hotel boasts a great location, just a stone's throw from the Royal Palace. There's also a fantastic Thai restaurant right downstairs. However, if you're driving, be warned: the parking lot is behind the hotel. Checking in first and then trying to park means a 1.5 km detour and a 15-minute traffic jam, which was a terrible experience. But that's not the hotel's fault; Madrid's traffic is just awful.

Conveniently located near Chamartín Station with easy access to transport. The breakfast selection is extensive, but it can get crowded, so expect to queue. While the hotel is a bit older, it's clean, and the rooms are spacious.

The location was perfect, the room was super tiny! I wished there was more room to move around. I had requested a lower bed, but when I arrived they said it was taken by another person, the manager or the person in charge in that shift was a bit rude about it when I asked then why wasn’t I informed, he said: “we don’t have to tell you” in a rude tone. The employee who was checking me in tho was really nice and respectful. The breakfast time, I had employees telling me you only have 5 minutes, coming and unplugging the coffee machine like chill out, why are you so weird about food I paid for lol? So yeah some of the staff need proper customer service training :)

Great location, very nice breakfast, there is also a Starbucks right outside the enterance which is nice. Literally a two minute walk to Gran Via street where you can find anything you could possibly need. The staff was polite, the rooms were clean and very quiet at least on the 5th floor :) Overall would recommend and come back again. Gracias Madrid!

Exceeded my expectations! The entire room had a very European old apartment feel, but with an elevator – a nice surprise! The location is excellent too, super convenient for walking everywhere and it felt very safe. There's a good restaurant downstairs, and it's right next to the town hall.

• The bed was very comfortable and provided a good night’s sleep. • The air conditioning did not have heating, but the blanket was thick enough to keep warm; the temperature that night was around 13°C. • The room was very spacious—enough to fully open two large suitcases on the floor with plenty of space left to walk around. • The bathroom included a hairdryer. • The shower drain seemed slightly clogged, causing slow drainage; we had to keep the water pressure low while showering. • No drinking water was provided in the room, but the front desk informed us that the tap water from the bathroom sink is safe to drink. • There was no kettle in the room, but you can request hot water from the front desk—they kindly provided it from the cafeteria free of charge. • Although the hotel is not located right in the tourist center and isn’t within short walking distance to major attractions, it has excellent transport links: there are both a bus stop and a metro station right outside and around the corner. • It’s very convenient whether you’re arriving from Atocha Station or heading to key destinations like Madrid Royal Palace, Moncloa Bus Terminal (for Segovia express), Plaza Eliptica (for Toledo express), or Estacion de Autobuses Madrid Sur (for Porto overnight bus). • The front desk staff were extremely friendly and helpful. On the day of check-out, we left our luggage there for free while we visited Toledo. When we returned around 6:00 PM, they even provided hot water for our instant noodles. We rested in the cafeteria for a few hours before heading to catch our overnight bus to Porto. • Their assistance made our trip much smoother and more comfortable.

It's a bit underwhelming for an Ibis chain, but overall, it's better than the average hotel in Spain for the price. Close to the metro, and in spring, you can enjoy the almond blossoms in the park across the street.

This property in the Serrano area is very well located to reach our starting point in the Colon area to run them Madrid half marathon. 2 km walk and we are at the starting point The rooms are clean. The location of the hotel is close to #2 Metro Station Nunez D bill Bilbao and Diego de Leon Which itself has a very convenient transportation, Hub for us. We will certainly come back again next year when we do Madrid half marathon this will be our ideal location which we like to share with our friends and family

We've been to many places in Spain, but never before have we encountered such a complicated procedure for getting into an apartment. Usually, before your stay, you receive an email with a form to fill out with your personal details and check-in instructions. In this case, we received the following message: ”This property has no reception. Please contact them for detailed check-in instructions.” On the Trip.com app, you could contact them via messenger or phone. We didn't receive a response on messenger, so we called the number provided (you could choose to be redirected to ”reception” or ”reservations,” which we chose). Over the phone (in English), we were given two more phone numbers for reception, which we were to contact via WhatsApp. The first one didn't answer, and after entering the confirmation code from the email, they replied to us, and only then did we receive the form to fill out. After filling out the form, we received the correct door code, apartment number, and address (!)—it turned out our apartment was in the building opposite the address in the ad. It wasn't the most pleasant check-in process, having to endure the heat and luggage. It seems that many visitors face the same problem – in the stairwell of one of the buildings (at the address advertised, not the one where we ended up staying), the residents posted a sign informing tourists that there were no tourist apartments on the top two floors of the building. The apartment itself was okay, with good air conditioning and a fairly well-equipped interior. In reality, it looked a bit worse than in the photos. There was no Wi-Fi, and instead, a broken router was lying on the floor.

how much I love Spain is how badly I was frustrated by the poor service provided via one of the telephones they left for contact upon arrival. The guy on the phone was really irritable and if you don't speak Spanish be ready for feeling stupid, dumb, and unwelcome. Up to 7 tourists arrived by 3 pm and we were all trying to get the formularios on our whats app to eventually get into the rooms but the codes weren't working in the beginning. Complete chaos. I won't dwell into the room conditions (the smell, the bed, the patio view), putting 5 stars to that because I can tolerate A LOT as long as the room ain't have living objects in it. I didn't see any cockroaches so it was fine in the end. Plus a good wifi connection, perfectly cleaned shared bathroom. See, I can put up with many things - so imagine how bad the service was to spoil the stay even for me. In my background they usually say that for this level of quality and an unmatching price the reception is considered to ”kiss clients' a**es” (I don't support this discourse). Here - ... vice versa.