Find the perfect stay with trusted ratings and reviews.
Posted on Mar 16, 2026|Standard Queen Room
Anonymous UserOverall, the hotel's location is unbeatable 👍. It's about a 5-minute walk from the metro station, and you can even walk to the Royal Palace of Madrid, which is incredibly convenient for tourists. The front desk staff were very friendly and polite 😊, and the room itself was clean with no major issues.
However, during my three-night stay, my towels were never replaced. It wouldn't have been a big deal if they just left them, but the most ridiculous thing was that I had hung a wet towel to dry, and the cleaning staff actually folded it back up and put it in its original spot. This caused the towel to develop a musty smell 🤢, which was really unpleasant.
Additionally, the rubber seal on the shower door was loose and had come off, causing water to leak all over the bathroom floor when showering 💧. This made the entire floor wet, and the facility maintenance could definitely be improved.
I hope the hotel can pay more attention to these details. After all, with such a great location, it would be perfect if the cleaning and maintenance were better 🙏.
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Price per night fromUS$166
Posted on May 16, 2026|Standard Room
Jong-Ki KimTheir room key had problem when one go out after check-in, making it not working deliberately for security, that’s they said, even I went to eat something in their restaurant, after that room key was not working I couldn’t enter my room and ask validation again at front desk. I never experienced such manner over the world. I don’t like revisiting later
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Price per night fromUS$183
Posted on Sep 15, 2026|A Bed in 4 Bed Dorm (Mixed Gender)
PrimeFamilyIt was such a welcoming and pleasant stay after the rather disappointingly unclean stay at St.Christopher Hostel (near Gare Du Nord) in Paris.
Just 4 beds, cheerful, friendly and accommodating staff (not like the grumpy ones at St.Christopher's), a private bathroom (though we were a bit less happy with the cleaners not attending the request to clean it soon enough).
Very well placed close to a major Train and Bus Station with direct buses to the Airport. And a pretty good breakfast (could have had a couple more veg options). And they had fun activities almost everyday.
One of the staff even gave us a Travel Card with trips to recharge and use (so considerate and nice of him).
Also, made a great Moroccan friend there.
Overall a Wonderful Experience! Certainly recommend this over many more places seen on ***********.
(side recommendation: *********** isn't worth Booking on anymore, unless you wish to Reserve and Pay @ Hotel).
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Price per night fromUS$21
Posted on Mar 10, 2026
Guest User
The environment here is actually pretty average, and it's not that comfortable to stay in. If there are better hotel options, I'd recommend going for those. For Madrid, I think if you have better choices, you should definitely pick them!
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Price per night fromUS$102
Posted on Jul 5, 2026
Anonymous User
Traveling between Atocha Station and the hotel was hassle-free, even with large suitcases. The proximity to the subway station also made the location incredibly convenient. It might have been because we stayed over the weekend, but it was quite lively outside. The room was clean and comfortable, though there was no cleaning service or towel change. The entrance is self-locking, but we checked in before noon (during staffed hours), so it was smooth. However, for those unfamiliar, it might be worth noting that there are unstaffed periods.
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Price per night fromUS$217
Posted on Jan 11, 2026|Twin Room
Quoc123Good hotel room, very nice morning buffet with lots of different dishes. Hotel's restaurant at late night also serves pretty fancy food. Also, I really loved the free water and drink dispenser there. Got myself lots of free hot milk and fruit flavor water there. Would really recommend this place!
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Price per night fromUS$116
Posted on Sep 29, 2023
Guest User
Great location, very nice breakfast, there is also a Starbucks right outside the enterance which is nice. Literally a two minute walk to Gran Via street where you can find anything you could possibly need. The staff was polite, the rooms were clean and very quiet at least on the 5th floor :) Overall would recommend and come back again. Gracias Madrid!
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Price per night fromUS$268
Posted on Jan 31, 2026
Guest User
Among the many expensive hotels in Madrid, this one offers great value for money and is suitable for solo travelers.
It's conveniently located with numerous bus stops and a metro station right outside.
A taxi ride to Atocha train station costs around ten euros, and to the airport, it's less than forty euros.
The facilities and cleanliness meet expectations for a three-star hotel.
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Price per night fromUS$92
Posted on Mar 24, 2026
Guest User
This property in the Serrano area is very well located to reach our starting point in the Colon area to run them Madrid half marathon. 2 km walk and we are at the starting point The rooms are clean. The location of the hotel is close to #2 Metro Station Nunez D bill Bilbao and Diego de Leon Which itself has a very convenient transportation, Hub for us. We will certainly come back again next year when we do Madrid half marathon this will be our ideal location which we like to share with our friends and family
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Price per night fromUS$104
Posted on Aug 16, 2026|Penthouse
Guest User
We've been to many places in Spain, but never before have we encountered such a complicated procedure for getting into an apartment.
Usually, before your stay, you receive an email with a form to fill out with your personal details and check-in instructions. In this case, we received the following message: ”This property has no reception. Please contact them for detailed check-in instructions.”
On the Trip.com app, you could contact them via messenger or phone. We didn't receive a response on messenger, so we called the number provided (you could choose to be redirected to ”reception” or ”reservations,” which we chose). Over the phone (in English), we were given two more phone numbers for reception, which we were to contact via WhatsApp. The first one didn't answer, and after entering the confirmation code from the email, they replied to us, and only then did we receive the form to fill out. After filling out the form, we received the correct door code, apartment number, and address (!)—it turned out our apartment was in the building opposite the address in the ad. It wasn't the most pleasant check-in process, having to endure the heat and luggage.
It seems that many visitors face the same problem – in the stairwell of one of the buildings (at the address advertised, not the one where we ended up staying), the residents posted a sign informing tourists that there were no tourist apartments on the top two floors of the building.
The apartment itself was okay, with good air conditioning and a fairly well-equipped interior. In reality, it looked a bit worse than in the photos. There was no Wi-Fi, and instead, a broken router was lying on the floor.
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Price per night fromUS$121