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Posted on Jul 18, 2025
Lilyminimi
The hotel is not far from the metro station, very accessible to go anyway. It's not in the city centre, but as mentioned very accessible. Breakfast is amazing, it has everything you could imagine, and also has special food that is kid friendly. The rooms are spacious, have water, tea, and coffee provided in the room. Really lovely stay.
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Price per night fromVND 3,712,828
Posted on Jan 10, 2026
Jasem A
The location of the hotel is excellent and very convenient for exploring Madrid. Check-in was swift and efficient, with great service from Daniel, which set a positive tone upon arrival. Check-out was also smooth and well handled.
The breakfast area and service were good but could use some improvement, both in organization and attentiveness.
Concierge service was good.
All front desk staff, bellboys, and door staff were excellent.
Unfortunately, the overall experience was significantly impacted by the condition of the room/bathroom. Housekeeping services and room cleanliness were extremely poor, to the point that it ruined what could have otherwise been a pleasant stay. Cleanliness is a top priority for me and my family and one of the main reasons we choose 5-star hotels, and in this regard, the hotel fell far short of expectations.
This was particularly disappointing given that we had communicated with the hotel prior to check-in, yet the issue was not addressed despite the repeated and daily requests!
I will not go into details nor post pictures out of respect, and just I hope that the hotel will pay attention to this.
While some departments clearly made an effort, the lack of basic room cleanliness overshadowed those positives and ultimately defined the experience.
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Price per night fromVND 11,453,724
Posted on Aug 19, 2025|Standard
Xianshangwulewoziting
Excellent location, very convenient for getting around. At the front desk, I paid for an upgrade to a premium room and was assigned one on the top floor. The room's facilities were impeccably maintained, looking almost brand new. I especially appreciated that the window could be opened slightly. Just a heads-up: booking their rooms at least 48 hours in advance can save you a significant amount.
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Price per night fromVND 7,059,822
Posted on Aug 27, 2025|Superior Room Two Double
Mengxiaoka26After a frustrating experience at the Sofitel in Lisbon, I was immediately put at ease by the warm and professional front desk staff upon arriving at the Four Seasons in Madrid. The bellhop who helped with my luggage to the room was also very enthusiastic, even offering to get me more water, to which I replied I would call if needed. The hotel's location, as expected, is right in the heart of the shopping district. The ambiance perfectly matches the hotel's standards. In contrast, the Oriental Mandarin in Barcelona had much smaller rooms. Overall, I'm very satisfied with my stay at the Four Seasons this time.
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Price per night fromVND 18,027,064
Posted on Nov 6, 2025|Interior Deluxe, Guest Room, 1 King, Courtyard View
mccccccService: All staff were very helpful, polite, and energetic when communicating 😊 Lots of smiles and genuine hospitality throughout my stay. 💫
Food: Didn’t have their breakfast, but I tried the tomato pasta at the lobby — it was perfectly al dente with fresh tomatoes 🍅 The portion was a bit small, but overall very tasty! 🍝
Room: Very clean, tidy, and has a modern-classic look 🛏️ The only small complaint is that I wish the bathroom countertop were a bit bigger so two people could use it comfortably, and there was a bit more storage space. 🚿
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Price per night fromVND 11,076,214
Posted on Jan 25, 2024
Guest User
The SuperB room I stayed in for a week was spacious and nice, but did it have a courtyard view? Garden views should be avoided at all costs. The sound of the restaurant setting up early in the morning woke me up with a clatter and clang, and I woke up at 6 a.m., and in the evening, I slept wrong until 12 o'clock every night because of the sound of music... .It would have been perfect if it weren’t for this… I recommend changing that window to a soundproof window.
The hotel itself was nicely done.
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Price per night fromVND 7,211,604
Posted on Mar 5, 2026
M Chuah
We stayed at The Madrid Edition while celebrating my friend’s 40th birthday in Spain, and it was the perfect choice for the trip. From the moment we arrived, the experience felt special and well thought out.
The hotel kindly surprised us with complimentary cava and a birthday cake, which was such a lovely touch and made the celebration even more memorable. We had also requested a flower arrangement in advance, and it was done beautifully—exactly as we had hoped.
The location is another huge advantage. The hotel sits right in the middle of the city, making it extremely convenient to walk to restaurants, bars, and shopping areas. It made exploring Madrid effortless.
What truly stood out was the staff. Everyone we interacted with was incredibly friendly, welcoming, and professional, which made our stay even more enjoyable.
The only small downside was the room ambience lighting felt a little too dim at times. Aside from that minor detail, everything—from the lobby and facilities to the rooms—was excellent.
Overall, we had a wonderful stay and would happily recommend The Madrid Edition to anyone visiting Madrid, especially for a special occasion.
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Price per night fromVND 12,239,878
Posted on May 3, 2026
Guest UserThe hotel is very close to the airport and offers an airport shuttle service, with the earliest departure at 4:35 AM. The rooms are quite small. I booked two rooms, and one had noticeable water stains on the table that hadn't been wiped clean. Also, the bed sheets weren't very clean!
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Price per night fromVND 4,028,068
Posted on Nov 3, 2025
扮豬食老虎
The location is extremely convenient, and the place is very clean. I would definitely stay here again. Our family of three travels very easily; there are plenty of restaurants and entertainment options nearby, so we hardly need to take any more transportation. It's very convenient for our family.
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Price per night fromVND 2,393,490
Posted on Jun 27, 2019
RUOLEIHotel location is very good, very close to Madrid's fashion shopping avenue serrano, service is OK, breakfast type is not much, if you want to try the Spanish breakfast can go out of the store, it is not recommended to book the hotel's breakfast. Overall, it seems to be very good. This time, the photo provided by Ctrip does not match the room. The hotel's room classification is very clear and can be seen on the hotel's own website, but Ctrip's technical department generally refers to the room type photos. The deluxe room is obviously irresponsible. In response to customer service, their reply was that the technical department did not make a mistake. Can only suggest that Ctrip can not visit the hotel in person before sending a room picture, please carefully browse the hotel's website, the picture of the room is carefully classified to be responsible for the performance of the consumer... I have lived this place before. The hotel, knowing the room type, made such a comment. I hope you can see this comment. The hotel is very good, but Ctrip's service is a bit disappointing...
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Price per night fromVND 10,107,143