5-Star Hotels in Madrid

We had a very pleasant stay at this hotel. The location is extremely convenient, making it easy to walk to nearby attractions, restaurants, and public transport, which saved us a lot of time during our trip. The room was clean, well-maintained, and comfortable, providing a relaxing place to rest after a long day of sightseeing. The bed was cozy, and the overall environment felt quiet and safe. The staff were also friendly and helpful, adding to the smooth experience from check-in to check-out. Overall, it is a great choice for travelers who value a convenient location, cleanliness, and a comfortable stay. We would happily stay here again.

The room decor was high quality, I especially loved the wallpaper and tiles. The staff were friendly and attentive. The location was excellent. It was just a few minutes' walk from the Prado Museum, which meant I could go to the free evening sessions every day to see my favorite artworks.

This hotel is incredibly convenient; you can walk to all the nearby attractions. The decor has a theatrical vibe, with red lights illuminating the hallways when there's a show in the evenings, and plenty of playbills on the walls—definitely catch a performance if you can! The room was a bit small but very clean. There's also a great coffee shop just around the corner downstairs. Plus, the rooftop bar with a pool is excellent. Highly recommended!

This was my second stay here. The hotel has an excellent location, with a subway station right downstairs. Upon arrival, there were thoughtful snacks on the bed, and the toiletries were L'Occitane, with plenty of bottles provided. The best part, of course, was the large bar of soap, so I didn't have to ask the hotel for one. They also offer turn-down service. Additionally, the hotel thoughtfully provides charging adapters for Chinese guests, which is very convenient. For a hotel costing nearly 3000, it would be even better if the minibar were free. The breakfast was quite rich for a European hotel, though there were slightly fewer hot food options.

The hotel's location and staff service were excellent. It was very convenient to get to the palace, old town, and various restaurants. There are plenty of dining options nearby, including Chinese, Japanese, Western cuisine, as well as many pubs and cafes. A department store is just a 5-minute walk away for shopping. The hotel facilities are very automated and new. However, the space layout is a bit impractical: the bathroom door blocks the toilet door from opening fully, and the wardrobe is completely open-concept with only one shelf, a single hanging rod, and two drawers. One of the drawers is mostly taken up by the safe. Long coats and dresses cannot be hung vertically. I suggest the hotel move the ironing board from the hanging area to the bathroom, as it currently takes up valuable hanging space. The bar and terrace are fantastic, with great space and location. You can enjoy beautiful Madrid sunsets and evening glow from there.

The service was great, very warm and prompt. The room was a bit small, barely any space left after putting down our luggage, but it was clean, and the breakfast was good with a wide variety of choices.

❗️ The door handles are very sharp metal, which I think would be dangerous in a slippery area like the bathroom, especially if you have children with you. For me personally been traveling quite a lot countries and stay different luxury or normal 4/5 stars hotels, it is the first time seeing this kinda unreasonable design. I cannot imagine what gonna happen if someone slipped.❗️ 😉 The room was of a good size, well maintained, the mattress was very comfortable, the smart curtains were nice, and free drinking water was provided every day. 😅 The hot water temperature was not high enough and the water pressure was a little lacking. 🤓Overall, it was a great opportunity to experience a 30-story restaurant, given that there aren't many high-rise buildings nearby. But for the same price, there might be more exciting options downtown.

Although the hotel is a bit old-fashioned, it's clean, tidy, and has a warm, festive Christmas atmosphere. The front desk and lobby staff are incredibly welcoming and friendly. My room had a terrace, offering beautiful views of Madrid city during sunrise and sunset. The floor attendant was exceptional; if I missed the cleaning time, she'd thoughtfully leave her cart by my door so I could grab water and supplies myself. She really went above and beyond! It's also very convenient to explore the commercial district and large supermarkets nearby. I'll definitely stay here again next time!

The hotel is magnificent,but before the reconstruction in the rooms was quiet.Now the room is not led by a soundproof door (seen under the door from the corridor),when guests in the corridor talk or when baggage or service carts are rolled,they are heard in the room.This is The only significant shortcoming of the hotel.

Staff are friendly and helpful. We had problems in charging our car. We asked for help and they came in a minute to help. Carpark is just in the basement and so we could unload luggages and took the lifts from basement up to our room floor directly. Very convenient. Room : spacious Breakfast : not worth, only few varieties. Cleanliness : looks clean in general. But I think the hotel should pay more attention to the 'little things'. One spoon in the room and a plate in the breakfast restaurant had dirt.