Hotel Puerta America
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All properties in Madrid
Hotel Puerta America
Av. de América, 41, Chamartin, Madrid, Community Of Madrid 28002, Spain
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We Price Match
Last booked 1 hr ago
Highlights
Varied breakfast
Ideal location
Cozy rooms
Lots to doAmenities
Sunbathing Area
Outdoor swimming pool
Fitness Room
Private parking
Car Rental
Bar
Restaurant
Taxi booking service
All amenities
Property Description
With a stay at Hotel Puerta América in Madrid (Chamartín), you'll be within a 5-minute drive of Bernabéu Stadium and Paseo de la Castellana. This family-friendly hotel is 2.9 mi (4.7 km) from Gran Via and 3.2 mi (5.1 km) from El Retiro Park.
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8.7/10
Very GoodThe frotntdesk spoke very good English and provided excellent service.
All 155 reviews
Surroundings
Metro: Cartagena
(290m)
Metro: Avenida de América
(680m)
Airport: Madrid Barajas Airport
(10.7km)
Train: Nuevos Ministerios Train Station
(3.8km)
Train: Madrid Atocha Railway Station
(5.8km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
14
Deluxe Room
2 Single bed or 1 Queen bed
30m² | Floor: 2-11
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Private Toilet
Check Availability
4
Executive Suite
1 Double bed
Skylight
Free Wi-Fi
Non-smoking
Refrigerator
Daily Housekeeping
Heating
Curtain
Check Availability
4
Zaha Hadid Space Club
1 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Daily Housekeeping
Check Availability
4
Executive Suite
1 Double bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Daily Housekeeping
Check Availability
6
Junior Suite
2 Single bed or 1 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Daily Housekeeping
Check Availability
8
Zaha Hadid Space Club
1 Queen bed
Skylight
Free Wi-Fi
Non-smoking
Refrigerator
Daily Housekeeping
Heating
Curtain
Check Availability
14
Junior Suite
2 Single bed or 1 Queen bed
45m² | Floor: 2-11
Skylight
Free Wi-Fi
Non-smoking
Refrigerator
Daily Housekeeping
Heating
Curtain
Check Availability
Hide Room Types
Guest Reviews
8.7/10
Very Good
155 reviews
Verified Reviews- Cleanliness9.2
- Amenities8.4
- Location8.6
- Service8.8
Average for similar properties in Madrid
RamsesD
June 25, 2025
The hotel was a bit of a disappointment. Starting with the good points the reception staff was very friendly and helpful. Als the design of the hotel looks really good and with beautiful views. Unfortunately there were also some issues like the tv remote not working (what was fixed directly by a friendly guy), water in the bathtub/shower not properly draining and a empty minibar which we filled ourselves but wasn’t cool at all. There also was no coffeemaker or ketel in the room. Also we were told the roofbar would be opened from our second day but when we went there we sat there and no one even greeted us. When a big group of people came in (after 15min of sitting there) there came someone who told them the bar was closed. After a while we went away and still weren’t spoken to.
June Yoon Yi
April 19, 2025
I stayed here for a total of 4 nights and 5 days. This hotel was a little far from tourist attractions, but I am grateful that I was able to stay in a 5-star hotel at a good price. Scales, facilities, breakfasts, and services distinguished this hotel from four-star hotels, and staffs were exceptionally friendly. In particular, artistic architects participated in hotel construction and showed artistic interiors. Staying in a room that is comparable as a work of art was a beautiful experience of travel. I changed the room once during my stay, and the second room was perfect for both artistry and practicality in feeling like boarding a spacecraft. In the second room, I was particularly satisfied with the bathroom facilities. Also, I am especially grateful to all the staff who helped my mother, who got hurt while traveling in Toledo.
SoulfulExplorer
April 17, 2025
The design of the hotel and rooms are incredible. Each floor has a unique design based on designers and architects. Location ideal for me and enjoyed the feel of the hotel. I only wished there were more amenities in my room like a kettle.
Guest User
April 17, 2025
The hotel is far away from the city center but public transportations are nearby so pretty convenient. I traveled solo and was put in a room with 2 twin beds pushed together so I’d asked to change me to a one queen but the front desk guy said they’re all booked, although it seemed pretty empty on a Monday. The room I stayed in didn’t have a bathtub but the design was really nice with a great view. The lights were very complicated to use because they had too many things going on so sometimes the lights in the room turn on out of no where in the middle of the night extra bright. The room had cool technologies though like automatic blinds that blackout the room, vanity lights, and rainfall showers. You pretty much don’t know what kind of designs the room you get will have so it might not be for everyone who must have certain things-might be better to go with a chain brand. The room had weird things like 3 landline phones-one by the bed, one on the tv wall, and one near the toilet in case you need to order room service while pooping I guess. The hotel amenities like the pool were closed and chairs were covered and certain areas seemed rundown for a 5-star hotel. Overall, ok experience.
Guest User
May 3, 2025
The frotntdesk spoke very good English and provided excellent service.
Guest User
June 26, 2025
Great hotel, lovely rooms and location. The staff were great and the service was good with ordering drinks etc. unfortunately, the pool was closed during our stay which was not ideal considering Madrid is 35 degrees and it would be nice to sit in the pool and enjoy the sun.
Guest User
June 16, 2025
Swimming pool is closed while is show as available during the reservation.
Room services are very poor , no coffee machines ,
Far from the city
Pablo
May 18, 2025
Disappointing to say the least. Definitely not a 5 star hotel.
The so-called "design" hotel is just a con to begin with. Very standard room, nothing remarkable.
Room service was dismal. Awful. I was told I could scan a QR code to ser the menu. It didn't work. I tried calling reception. No reply. I went down to reception, after a while they took the order, a simple pizza.
I waited an hour, it didn't come. I just went to sleep. I gave up as I was fed up. Then they knocked at the door. Almost 3am. Hey. Pizza is ready! 30 euros.
Waste of 30 euros as of course I didn't eat it at that time. I was so fed up with the general service I didn't even complain at check-out, even though I shouldn't pay for that. I'll try over email.
Standard facilities. Swimming pool wasn't open. "Observatory" (skydeck) wasn't open.
Alan K. Ho
May 13, 2025
A very good hotel but some hotel facilities are not qualify for 5 stars rating.
But good location with subway station nearby, good services and good breakfast.
All hotel staffs are friend and willing to help !
Services & Amenities
Most Popular Amenities
Sunbathing Area
Outdoor swimming pool
Fitness Room
Private parking
Additional charge
Car Rental
Bar
Restaurant
Taxi booking service
Meeting Room
Additional charge
Multi-Function Room
Tour/Ticket Service
Currency Exchange
24-Hour Front Desk
Wi-Fi in Public Areas
Free
Luggage Storage
Free
Outdoor swimming pool
Fitness Room
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking, and Charge, € 26.00 (approx. S$ 38.96) Daily. Reservation not possible
Private parking
Additional charge
Transportation
Car Rental
Taxi booking service
Front Desk Services
24-Hour Front Desk
Concierge Service
Front Desk Safe
Luggage Storage
Free
Wake-Up Call
Currency Exchange
Tour/Ticket Service
Languages Spoken
English
French
Italian
Spanish
German
Food & Drink
Snack Bar
Bar
Alcohol-Free Rooms (On Request)
Room Service
Health & Wellness
Beauty and Makeup
Fitness Room
Sunbathing Area
Public Areas
No Smoking in Public Areas
Garden
Elevator
Cleaning Services
Dry Cleaning
Additional charge
Ironing Service
Additional charge
Clothes Dryer
Laundry Service (On-Site)
Additional charge
Clothes Steamer
Business Services
Multi-Function Room
Fax/Copying Service
Wedding Service
Meeting Room
Additional charge
Accessibility
Stair-Free Property Entrance
Accessible Rooms Available
Safety & Security
Security Alarm
Smoke Detector
CCTV In Public Areas
First Aid Services
First-Aid Kit
Fire Extinguisher
Security Personnel
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeAmerican, Continental, Gluten-free, Vegan, Vegetarian
StyleBuffet
| Age | Fee |
|---|---|
Children 17 years old and under | € 12.50 (approx. S$ 18.73) per person |
Adult | Buffet:€ 30.00 (approx. S$ 44.95) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Property Description
- Opened: 2005
- Renovated: 2017
- Number of Rooms: 315
With a stay at Hotel Puerta América in Madrid (Chamartín), you'll be within a 5-minute drive of Bernabéu Stadium and Paseo de la Castellana. This family-friendly hotel is 2.9 mi (4.7 km) from Gran Via and 3.2 mi (5.1 km) from El Retiro Park.
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at The Observatory, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and 5 meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 315 guestrooms. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at The Observatory, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and 5 meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 315 guestrooms. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.