Hotels near Museo Real Madrid in Madrid

I found this hotel because everything closer to the city centre was booked on the day. It is located in the Chamartín district, a nice residential area with lots of restaurants and shopping not too far away. It may not be the best location for tourists, for me as a business traveller it turned out great. If you can´t walk to where you have to go and don´t bring a car, there is a metro station some 5 mins away. Also, finding a cab or Uber is easy and convenient. Parking was fully booked but I managed to park on the road. Make sure to feed the meter! There is also a big public parking close by, the hotel will give you indications. My room was modern and comfortable with a nice city view on to Castellana and some apartment blocks. AC hotels are not the same standard as Marriott hotels, so I am giving my stay 5 stars on the basis of that. My bed was very comfortable, the bathroom roomy and functional, there was a mini bar and a coffee machine, internet was free of charge and fast enough. I had a working desk and enough sockets to charge my appliances. I paid a bit too much for my liking but it was worth it. I walked to a really classy Corte Ingles not too far away and also to a restaurant. For breakfast I ventured into the residential streets behind the hotel and found a little typically Spanish bar. Hotel staff was very friendly and helpful. In the lobby, there is a big working table where I could see myself having a meeting with colleagues in a comfortable atmosphere. Would definitely go again.

Our hotel at Crisol Vía Castellana was okay but nothing more - to be honest I expected more, especially from a 4 star hotel. To start with the good things: the service is okay, breakfast is very nice and the metro and busses are right infront of the hotel (you still need to take 2 different trains to get to the most famous places though). Depending on the room you have a view above the street which can be enjoyable. You receive some cute chocolates and cosmetics when you arrive in the room. Nevertheless the hotel really needs a renovation! Starting with the lobby that only has some old and dirty sofas placed inside and could be designed in a way more comfortable way. The rooms really disappointed me!! We booked one king size bed and had two single beds. The safe didn´t work. The water in the shower changed from hot to cold very quickly. Most of the doors and shelfs had damages and looked very used. All in all I wouldn´t choose the hotel again unless it´s been renovated.

The room you book through trip does not match then what I try to allocate the hotel. It was a 16-metre-square room and the reality was that it was not reached 10... Only a single bed and a desk that could not be used because there was a TV on it. I was going to pay a extra in the hotel to get a NH room. The hotel blamed Trip for this problem.

I really like it. First of all, the location is very good. Public transportation is also convenient. Shopping and eating around are very convenient. British companies are within walking distance. The hotel is clean and trendy, and the red color is very eye-catching. The front desk staff were courteous and the processing speed was fast. The elevator required swiping a card. The room was large enough, the bedding was comfortable, the bathroom was large, clean and tidy, the shower water pressure was sufficient, and there was a hair dryer and an iron. You need to swipe your card to enter the tenth-floor gym and swimming pool. The swimming pool service staff are very enthusiastic. I had dinner at the restaurant on the right side of the hotel entrance. It was delicious. The service in the restaurant was also very good. The price was not much different from our restaurant. A great experience, I slept very comfortably these two nights.

I just came back from a 2 night trip to Madrid with friends for my hen do. The hotel was only 15 minutes from the airport, near a metro station, and in a nice area. The rooms were modern and clean, great showers, and the rooftop bar and pool were excellent, especially when it's 37 degrees! My only niggle was that the VIP loungers were too expensive, so unused by anyone while we were there. If the hotel allowed you to pay a nominal fee, as long as you spent X amount on drinks, that would seem fairer. Will be back I hope!

Please Avoid this place. It is cheap but nothing else! I stayed here checked into the receiption which is 24 hours after my working day. The place is near the metro cuatro caminos (a mainly poorer area of Madrid with lots of south american population). The area does have a 24 hour supermarket which was good as the hostal has no food/drink facilities. The room was a very small single bed as I was alone on an education course for my job. The room had a fan and tv and a small table. Once you switch off the light the fan goes off so you cannot sleep with the fan on at night with 39c heat. you cannot leave the window open as its not a safe place. The first moment I checked in, i quickly went outside to get air and get the metro outside. They checked in a drunk african man at 6pm in the evening who was walking up the stairs with a can of beer unable to walk or see anything (their is no lift to the rooms) you need to walk up around 50 stairs to the rooms. They take anyone from the streets if they pay the small charge to stay here. Second day, the two receiptionists or owners were fighting over money from the hotel they were shouting and getting agressive. Its was an uncomfortable situation to see. I left and came back after work for a shower and the room had not been cleaned. They said you didnt put a badge on the door saying clean my room. Couldnt they knock and say something? Very strange way of working? The next day I put the badge clean my room but NO nothing changed. It was an excuse.. Then I went and complained he didnt speak any English and didnt want to know he said the cleaners left and nothing he can do. I pulled off the bedsheets, but the bed protector was badly stained with blood and I also got a skin rash. I left the property 1 day early, it was disgusting. The toilets were not cleaned either and insects were crawling everywhere. This place should be closed down immediately. They dont take security or cleaning seriously, they dont want to know problems only take your money. I explained to Expedia about this place but the hotel denied everything. SHAME!!!

Although we have been 1 night we have been very comfortable, the very friendly reception girl, the only bad thing is that when calling the customer attention no one answered, we are sure we will return ☺️

Hotel location is very good, next to the subway station, take the subway to the city only about half an hour, the room is very comfortable, conducive to sleep, the bathroom is very clean, it is the best choice for staycation!

Stayed for 2 weeks at the end of January. I was visiting another company that had an office a 10 minute walk from the hotel so very convenient. Food the in on site restaurant was of a good quality and there is plenty of restaurants nearby if you want to change it up a bit. Good breakfast in the morning with plenty of choice. Room and overall hotel was clean and staff were polite and looked after me during my stay. The football stadium is a short walk away and you can hop on the metro to visit the more touristy centre of madrid if you need. The station is right outside. The airport is only a 15 minute drive away. Will stay here again.

My wife and I stayed here for 4 nights in February. We would never stay here again. In terms of facilities and comfort, we had a pleasant stay. Our bedroom was large, clean, and well-furnished, and the adjoining gym and spa is fantastic. We opted for a VIP stay, meaning we were on the VIP floor (the highest floor – 15), and this included a VIP lounge, and free gym and spa access. Unfortunately, our stay at this otherwise decent hotel was overshadowed by a theft from our room. One afternoon, whilst we were at the gym, I had a €50 note stolen from my wallet, which had been left in our hotel room. I only realised a few hours later when we were out for dinner. When we traced back our day, and our spending, it became clear the money could only have gone missing when my wallet had been left unattended in the room for 4 hours. The theft of the money is not hugely fundamental. (We were planning to leave a much bigger tip for the hotel staff than a mere €50.) The sad reality, however, was that our trust and safety had been compromised. We no longer felt safe to leave valuables in our room. We felt violated, and our trust in the hotel had been breached. This incident was made worse by the poor way it was dealt with by the Guest Relations Manager, Paul Cozma. Paul approached us during breakfast the next morning. He said he wanted to resolve the issue and repair our trust in the hotel. He asked us for ideas on how to fix the problem. We couldn’t think of anything at the time, but a few hours later we suggested the hotel arrange a free taxi for us back to the airport later in the week (€30). This would have been a nice gesture. Later that same day, Paul and the hotel rejected our suggestion. In the end, the hotel failed to do or offer anything. We had asked Paul whether anyone from the hotel had accessed our room between 12pm and 4pm on the day in question. (The room had already been cleaned at 11am.) Paul told us, yes – a member of staff had entered our room between those times. However, this member of staff was a “long established and trusted employee who had worked at the hotel for 30 years”. Consequently, nothing was done. No questions asked. No investigation. No apology. To his credit, Paul Cozma was always polite and respectful. However, for a ‘Guest Relations Manager’ Paul has no power or influence to maintain or repair guest relations. On the day we were leaving, Paul even admitted to us that he had failed to offer any solutions or take any action regarding the theft from our room. Having read the reviews on Tripadvisor, we noticed that other people have had similar experiences. Whilst staying at the hotel, other guests have had money stolen from their rooms. We cannot recommend staying at this hotel, therefore and we would encourage readers of this review to think twice. Ask yourself this: if multiple guests at this hotel have reported money being stolen from their rooms, most likely by the hotel’s own staff – with the hotel failing to