Studio City's stunning Art-Deco facade features the world's highest figure-8 Ferris wheel "Golden Reel" gondola ride which straddles the resort's two-tower hotel at a height of some 130 meters. The integrated resort's other exciting entertainment offerings also include Studio City Cinema, a spectacular cinema offering nine-state-of-the-art theaters, including the first Dolby Cinema in Macau and Hong Kong; Studio City Water Park, an aquatic wonderland featuring a variety of exhilarating and family-friendly water rides and attractions for guests of all ages; LEGEND HEROES PARK, a thrilling Tech-based Entertainment that combines cutting-edge virtual technology with the physical world for an unparalleled immersive experience; Studio City Event Center, a 5,000-seat multi-purpose entertainment center designed to host live concerts, theatrical and sporting events; Seer Arena, a Nike Sports camp that offers progressive, science-based formal sport training for children of various ages, as well as Club MOP, a 48,000 sq ft space offering a new dimension of nightlife including a 10,000 sq ft terrace area, complete with private cabanas and a DJ booth, perfect for sipping on a couple of cocktails in the early evening. The club's space-themed interior, state-of-the-art sound system, and dynamic lighting pull you in for a fully immersive experience.
"There were two things I was happy with, and two things I wasn't.
This was our first time in Macau. We’ve stayed in many 5-star hotels before, so we didn't have high expectations, but Studio City Macau pleasantly surprised us. When I booked on Trip.com, I mentioned it was for a birthday celebration and asked if the hotel could arrange a birthday setup or cake, but I didn't receive any reply. At check-in, the front desk didn't seem aware of this request either. However, I must highly commend Marco from the front desk; he added 80 points to our experience at this hotel! 👍🏽 After hearing my request, Marco proactively arranged for the decorations to be set up after we left the room, asked what time I wanted the cake delivered, and then even extended our check-out time, adding, “The most important thing is to have fun.” Marco felt genuinely friendly, not like the jaded or robotic staff you sometimes encounter at other 5-star hotels. He showed genuine warmth and was very patient in answering our other questions. Furthermore, every request we made via the in-room phone was met with polite, patient, and accommodating service from the staff, which truly made us feel at home.
The second thing I want to praise is the hotel room. I honestly didn't have any expectations for the hotel, as it’s not a brand-new property, so I anticipated it might be a bit dated. But I was pleasantly surprised the moment I stepped in! The room's hardware was well-maintained, and its cleanliness was perhaps the most spotless I've ever encountered in a hotel. You could tell from the bathroom – not a single water stain! No hair, no dust, the bathtub was incredibly clean, and we were very satisfied. The room also came with complimentary snacks, drinks, and fruit, which was a lovely bonus. The only minor drawback was that the TV wasn't a Smart TV, so if you wanted to watch Netflix from your phone, you had to ask the front desk for an external connector. Also, the room felt much larger than it appeared in the photos, which was another great surprise.
Now for the two things I was unhappy with:
First, while most hotel staff were very nice, a few male concierges were utterly unprofessional and rude – worse than what you’d find in a low-grade hotel. Both times we approached the concierge with questions, their attitude was like that of *****; they rolled their eyes and were impatient, even though three of them were just standing around chatting, not busy. Our questions were very simple.
Me: “Excuse me, what facilities are exclusively for hotel guests?”
Concierge: (Dismissive, unwelcoming tone) “Huh? None.”
Me: (But the front desk mentioned a sauna near the water park? We also bought park tickets, so I wanted to clarify.) “Like, the gym? Pool? Sauna?”
Concierge: “You have to pay!”
Me: (What’s wrong with paying? My question wasn't about whether it’s free or not.) “So, which facilities are there?”
Concierge: “They're all closed.” (It was around 9 PM at the time.)
I have to commend Marco again, because his excellent service kept our spirits high throughout our stay, so we didn't bother arguing with those concierge '*****'. However, because of them, I can only give the service 4 stars.
The second dissatisfaction: The hotel breakfast.
The concierge told us breakfast hours were from 9:00 AM to 11:00 AM. We arrived at 10:29 AM, only to be told that breakfast was actually from 7:00 AM to 10:30 AM. We rushed to grab food, but a male restaurant staff member was already competing with us, clearing away food and tongs. He even threw food away right in front of us, preventing us from taking any… was he really in such a hurry? We were helpless and asked him for tongs, but he impatiently told us to find other tongs that hadn't been cleared yet. We sat down, and by 10:50 AM, a female staff member came over to rush us, saying they needed to do a deep clean. I ate my food under pressure in 20 minutes and left, feeling utterly uncomfortable. There were still many people in the restaurant at the time; we weren't the only ones."