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9.8/10
Perfect
AAlexander JoI stayed at the NUWA hotel in Macau from October 13th to 17th, 2025, and found the front desk service to be excellent, while the breakfast offerings were quite satisfactory. Although construction was ongoing in various areas, which occasionally caused noise, the staff remained remarkably courteous and attentive, consistent with my previous experiences at the property. However, despite visiting during weekdays, complimentary room upgrades were never offered throughout my stays.
The hotel's location in the heart of Cotai makes it exceptionally convenient for exploring Macau's attractions. What particularly impressed me was the turndown service—requests were handled promptly and efficiently. Whenever I had dining reservations or sightseeing plans, I could request the service and return to an impeccably prepared room, allowing me to enjoy the rest of my evening undisturbed. This level of responsiveness sets NUWA apart from other hotels, where such services are typically less accommodating. The turndown service has consistently exceeded my expectations.
My only reservation concerns the water dispensing system. While I appreciate the property's commitment to environmental sustainability, the current setup proves rather inconvenient in practice, which is disappointing.
MM371987****I was drawn to the Morpheus hotel's exterior on my last visit to Macau, so this time I specifically booked two nights. The room design is very modern, and all the facilities look brand new, almost unique in Macau.
The front desk service was very warm and welcoming. Whether calling the hotel through the Ctrip app on my phone or contacting room service from the room, the service was professional and attentive. Communication was seamless in either English or Mandarin, and all the staff were very patient. There's luggage storage service available both before check-in and after check-out. If early check-in is possible, the front desk will call to notify you. You can walk to the City of Dreams' free shuttle bus to get to the ferry terminal, airport, and other places. Staff members guide you, and the queues aren't too long, making it very convenient for catching flights.
The hotel lobby is next to the COD casino, with shops and restaurants nearby. The hotel gym isn't 24-hour; it opens at 10 AM, requires registration with a staff member, and is relatively small. My room faced Macau University of Science and Technology and the airport, so there wasn't much of a view. Turndown service in the evening included hand cream/essential oil. The fruit platter and mini-bar items were fully replenished each day. The toiletries were a full set from Acqua di Parma, and there was also a Zaha Hadid book in the room.
Overall, it was an excellent stay, and I will definitely choose this hotel again in the future.
GGongshangjiaohuiyuOur trip to Macau was absolutely wonderful this time, and my family and I were very pleased with our choice of the W Hotel. We arrived just after 1 PM, and while there was a queue for check-in, the concierge was very attentive in helping with our luggage, so the wait wasn't long at all. The front desk lady quickly arranged a room for us. The room itself was very comfortable, with a lovely view of the tower. Housekeeping was excellent and always responsive to our needs. My child had some specific requests regarding the internet, and a staff member promptly came to assist. They also asked if we wanted turndown service.
The dinner buffet at 'Tastes' restaurant was fantastic. What really stood out was when my child, who loves lobster, asked if they could make it with butter, and the chef actually prepared it especially for us! A lovely young lady brought it over and even asked for our feedback on the taste. Of course, the chef's skills were superb, and all the other desserts and dishes were delicious, and the ambiance was great too.
Furthermore, the hotel's location is excellent. Just a right turn from the lobby guest elevator, you'll find a coffee shop and a Don Quijote supermarket. Across the street is The Parisian, and a short walk further brings you to The Londoner. This whole area is vibrant at night, making it very convenient for post-dinner strolls and shopping. At check-out, the concierge was equally thoughtful, helping us call a taxi and load our luggage. Macau isn't a large area; a taxi from the hotel to Gongbei was just over 100 MOP, and it would be much closer to Hengqin Port. Overall, the hotel's facilities and service during our stay were impeccable, highly recommended!
KKira🌟 Truly captivated by my stay at MO! 🌟
Undoubtedly Macau's top scenic spot, the luxurious Tower View Suite offers unparalleled views – one side facing the stunning sea, the other overlooking the Macau Tower. You can enjoy the sunset over the tower from your room in the evening, and witness the sunrise over the ocean from the pool in the morning. The scenery is absolutely breathtaking!
The hotel's service is impeccable and incredibly thoughtful. Upon learning it was for my parents' anniversary, they proactively upgraded our room, decorated it, and gifted us red wine and cake. As a member, I also received a complimentary breakfast for a third person. The attention to detail in their service was truly moving. From the moment the butler escorted us and introduced the facilities, we felt a warm sense of belonging. The turn-down service didn't feel routine; instead, it genuinely anticipated all our needs. Returning to the room in the evening, we discovered so many delightful surprises, feeling a truly personalized touch. The breakfast, featuring mostly my favorite Chinese dim sum, was exquisite and delicious.
Definitely worth a perfect score! 💯
IIrene LukuThis is my 2D1N stay in Macao. The area is walkable distance to Ruins of St Paul (大山巴牌坊),there is nearby porridge restaurant called (盛记白粥) which me & my part er found the taste of food damn nice.
Overall, this hotel located in good place, the staffs were so friendly & helpful especially Yoyo & Erica. Hotel room very artistic, the artwork is all around the hotel. All the amenities are provided. We have a pleasant stay here.
AAnonymous UserThe rooms are four-star, but the lobby and the entire hotel complex feel like a five-star. The amenities are L'Occitane, which is nice. There are three breakfast restaurants to choose from. I've always been curious about what a L'Occitane hotel would be like, but it turns out it's just the toiletries, haha. Many hotels that aren't called L'Occitane also use their products.
447cickyThe environment is great, pretty standard for Macau. For just over 1000 a night, we got a 5-star experience. \n\nCleanliness: Full marks. Even after 10 years, the hotel is still well-maintained.\n\nService: Very thoughtful. The ladies at the front desk deserve full marks! Their response speed, professionalism, and attitude didn't falter even during peak hours.\n\nBreakfast is up to Hilton standards, and the staff work really hard.\n\nHappy New Year! We'll definitely be back.\n\n(No photos were taken)
VVHIC DGI super love the hotel's amenities and their rooms. I think I fell in love. I will definitely come back in this brand of hotel. Luxurious yet affordable. Macao hotel are far better than HK. So next time I'll stay longer in macau than hk. The experience was superb! The hotel is located in supermarket, ruins and ******! They have free shuttle service. Very accessible.
My only comment are the staff at the bistro during breakfast...they are too loud. Talking infront of the buffet without mask. Their voices are louder more than the hotel guest. Bussing out of plate should be on the side not infront of two people eating... it's rude. Also the utensil and plate in the kitchen seem flying you can hear the sounds and their voices. Its a hotel not some public market. They should act more of an hotelier than market seller.
YYanxiaohualvyouquThe rooms are very spacious, and the price is quite reasonable, especially since it's the off-season now. I recommend traveling during off-peak times!
Facilities: Fully equipped
Cleanliness: Acceptable
Service: The hotel front desk staff speak very standard Mandarin.
Environment: Exceeded expectations
GGuest UserHad a wonderful stay at Holiday Inn Macau! The room was spacious, very clean, and well-maintained, perfect for relaxing after a long day. The jacuzzi was a big highlight relaxing, and exactly what you need to unwind. 🛁✨
What really stood out was the staff who can speak Tagalog, which made communication easy and made us feel very welcome as Filipinos. The location is also great, close to key spots and very convenient for getting around Macau.
Highly recommended for comfort, convenience, and great service. Will definitely stay here again!
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