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9.8/10
Perfect
YYuhanxiaojiejieFacilities: The hotel is very new, both the software and hardware are up to par, meeting the star rating standards. Hygiene: I absolutely trust the hygiene in Macau, no issues there. Environment: The environment is great, smells lovely, thumbs up. Service: In terms of service, the only thing is that check-in at the lobby was a bit slow, even though it wasn't peak season. Hope they can improve on that, but the service itself was otherwise flawless.
GGuest UserFrom the moment I checked in, I experienced thoughtful and attentive service. A special shout-out to Val for the warm welcome; they helped me with my luggage to the room and gave a detailed introduction to all the room's amenities. The room itself was clean and tidy. It was a truly memorable stay.
GGuest UserThis stay far exceeded my expectations! I originally booked it just for the decor, which I loved, but when I checked in, I found the room was incredibly spacious with excellent facilities. The housekeeping service truly went above and beyond with every detail. It was my first time seeing towels thoughtfully laid out at the bathroom entrance, in front of the vanity, and on the toilet floor even before I used anything. Honestly, the overall quality was well beyond what I paid for. After checking in, I went out for some shopping, and when I returned in the evening, I was pleasantly surprised to find that housekeeping had serviced the room again! Not only had they tidied up, but the half-empty water bottles by the bed were replaced with fresh ones, complete with new glasses, and another towel was placed at the foot of the bed. They even left a thoughtful complimentary travel-sized face cream. The only minor inconveniences were having to transfer once at City of Dreams if taking the hotel shuttle from the airport, and the standard Macau hotel check-in time of 3 PM with an 11 AM check-out the next day.
GGuest UserCheck-in took way too long. When I booked, Trip.com showed that Grand Lisboa Palace offers 3 PM check-in. We arrived at the hotel at 2:40 PM, planning to shower and rest a bit before heading out in the evening. However, we were told our room wasn't ready and we'd have to wait an hour and a half. So, we walked around the mall and garden. At 4:30 PM, we checked again, and they said it still wasn't ready, another 30 minutes. We were getting sleepy from all the walking, and finally checked in at 5:30 PM. That's a solid two and a half hour delay. After complaining online, Grand Lisboa Palace only offered a small fruit platter as an apology, and nothing else. As for the hardware, I found the bed a bit too soft, which gave me a backache. The soundproofing in the room was mediocre; I could clearly hear people talking in the hallway. The shower gel and shampoo in the bathroom were bolted down, as if they were afraid guests would take them. Service-wise, it wasn't bad, but it wasn't amazing either – just average.
MMichelle liewI would give this property more stars, if I could.., just for how every staff member I’ve met made me feel welcome, cared for and important.
From the moment we stepped out of our taxi, Tim (a very handsome young man) welcomed us and took care of our luggage’s, walked us up to the check in counter and warmly introduced us to Ryan.
Ryan helped us with the check in and immediately made us feel like friends, not just guests. He found us a lovely room (1615 has amazing view) albeit before check in time, helped us orientate around the hotel and Cotai *****, invited us to the champagne ceremony at 6pm and happy hour at The St Regis bar, recommended a lovely restaurant for Macanese food at Taipa Village and of course, walked us to the lift. Behind the scene, he has arranged for Tim to get our luggage sent to the room. It’s a nice gesture to have our luggage’s nicely set up before we got in.
Later in the evening, we met Douglas, Hotel GM who hosted us to many different cocktails and mocktails creations at The St Regis Bar. Again, he made us feel like friends, engaging in light conversation while enjoying the relaxed ambience with delicious snacks and drinks. I must recommend cotton club - with the honey comb. Credit goes to Douglas, who led his team to make a difference with every interaction across the hotel.
After lunch, we returned to our room to a pleasant surprise. An introduction card and fruit platter from The Butler. Nice touch. I would have requested for a butler drawn bath if we have more time
At dinner, Jonathan and his team, Pat and Niles made it just delightful. Every detail was thoughtfully executed - the food (go for beef cheek), ambience and service came together beautifully. We also appreciated the nice gesture of a welcome back dessert and printed photo to bring home at the end of the meal.
The next day, seamless check out. Tim assisted us with the taxi and luggages. And as we waited for the taxi, Tim excused himself for a short while and came back with the box of almond cookies (Macao’s specialty) for us to bring home!
St Regis really aced at making us feel at home and among friends. We’ll definitely be back soon.
GGuest UserThe room was clean and I was really happy with my choice of hotel this time. My only minor feedback is that the air conditioning could have been a bit cooler, as it got a little warm at night. Yoyo, Delia, Erica, Emily, and Zika at the front desk provided excellent service. This will definitely be my top choice again when I visit Macau next time.
GGuest UserThe room size was just right, clean and hygienic, and the L'Occitane toiletries made it feel very luxurious. The only downside is the location, which is a bit out of the way. However, the price was good, so it's definitely worth recommending.
GGuest UserThis hotel was called The Westin when it first opened, and it was one of the best hotels in Macau at the time. Going back 30 years later, I still found the environment to be first-class and the hygiene facilities excellent. My 12-year-old son thoroughly enjoyed the facilities and surroundings, and he insisted we come back again next time. Although it's a bit far from the city center, it's still acceptable, and it's not too far from the newly opened [resort/area, assuming '群' refers to a new development or cluster of attractions]!
AAnonymous UserWe have a good experience...my family spent the good relaxation..while in macau.casa real hotel give us the quality of good hotel.we Will come back again
AA LITTIE WATERFor my trip to Macau, Trip.com recommended the Holiday Inn. Upon arrival, I found the hotel conveniently located on Beijing Street. The front desk staff and lobby manager were all very attentive and welcoming, truly reflecting the high standard of service you'd expect in a tourist city. The hotel facilities are comprehensive, clean, and well-designed, and the room service is excellent. During my stay, I reported some noise from the surroundings, and it was addressed promptly. I was very satisfied with their quick response.
The hotel boasts an excellent location, with cultural landmarks such as the Lotus Square, Dr. Ho Yin Park, Macau Polytechnic University, and Beijing Tong Ren Tang all nearby, offering plenty of options for exploration.
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