We stayed for 5 nights at The Londoner Grand (Bond Tower) on level 16, facing a near open garden and a far land of further development; side viewing of Studio City, not really a fantastic external view but a spacious internal which is good enough for 2 pax. We felt room was clean the very 1st night. Subsequently nights until the night before check-out, room didn’t seem to vacuum as we still saw strands of hair left on the toilet’s flooring. Throughout the 5 nights, we were quite perturbed about not having a Smart TV in this considered new hotel in this era. Pillows were a little too soft for us. But, we were delighted that the front-desk staff able to help reserved memory foam pillows on top of the soft pillows for the subsequent nights. We have no other complains except the above. In fact, services rendered from the front-desk were superb. We would love to commend Ms Melody for her exceptional dedication of services rendered to us upon checked-in on the very first night. She’s very polite, friendly and helpful. She initiated giving attractions and shows information after knowing we hadn’t been visited Macau for the last 10 years; and when we were in need to exchange smaller HKD notes, she went all the way to the back office to help us exchanged. We were grateful to have met Melody who also helped to ensure arranging a Birthday cake to be sent to our room on a specific timing. Apart from praising the service staffs, we love using the Smeg kettle for making our coffee and tea. Best is, the Jo Loves Pomelo Body Lotion that The Londoner Grand provides, leave the room in really nice fragrance after applying on our bodies. This makes me go all the way to source and purchase after returning to our home country, hehe…
