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Posted on Jun 24, 2026
scarlett0527
Stayed for two nights. First, I want to commend Kaylee, our butler. Her service was excellent, very proactive, and responsive.
The concierge service was great. They were there to open the door and help with luggage as soon as we parked. We were offered welcome leis, but they weren't available when we got out of the car. The lobby didn't have air conditioning and was a bit warm, but it was well-ventilated. Check-in was quite fast, and they provided detailed information. The elevator had AC and was very cool, and our luggage was delivered to the room quickly.
The hallway to the room was too long and outdoors, making it quite hot. However, it looked beautiful once the sun set.
The family room had one king-size bed and one single bed. The mattresses were good, no backaches. The AC worked well and kept the room cool. The shower had great water pressure and consistent temperature. Bottled water was replenished promptly and generously. Room 833 offered a partial sea view and a partial view of the duty-free shop and a new hotel that's still under construction. It wasn't noisy, and the duty-free shop lights looked lovely at night. The only **bug** was the bathtub on the balcony, which made it impossible to take a bath. The room had no musty smell and didn't feel old. There was a huge table, convenient for dining.
We received welcome fruits upon check-in, and the passionfruit was absolutely delicious. A complimentary minibar was provided, with drinks and snacks.
The family pool was a bit basic, without a water playground, but it had free floats and basketballs. There were plenty of lifeguards who helped inflate the floats.
There was a shuttle bus to the beach, and the driver was very friendly and chatty. The beach had lounge chairs, and the sand crab catching activity was excellent and engaging. There wasn't much hawking on the beach, which contributed to a great vacation vibe. Free sand-digging tools were available at the beach.
The kids' club was next to the B1 breakfast restaurant, with activities suitable for younger children. Tree climbing was a lot of fun and came with small prizes. The bubble activities were a hit with all the kids.
You could reach the duty-free shop by crossing the road through a small gate, which closed at 10 PM.
We weren't bitten by mosquitoes at all during our stay, which indicates good pest control – a definite plus.
Breakfast was a bit simple; the variety could be improved. We didn't have to wait for a table even when arriving after 10 AM, and the food was replenished promptly. The Xinglong coffee was good. Eating outdoors was slightly warm but offered views of fish and snorkeling.
The hotel's Chinese restaurant was delicious, delicious, delicious! The hotpot at the Western restaurant was decent, and the ambiance was good. There were plenty of takeout options nearby, but you had to pick them up from the takeout cabinet yourself. The 'Qingbuliang' (Hainanese dessert soup) from room service was good.
It's a shame we didn't go snorkeling. We'll have to come back next time.
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Price per night fromPLN 751
Posted on Jun 24, 2026
Crystal_wx
The room was great, very satisfied! If you need a swimming tube, you'll need to bring your own, but the hotel will inflate it for you. The housekeeping service was excellent, very prompt with cleaning, and they brought complimentary Qingbuliang (a local dessert) every day. There's also an electric shuttle to take you around, and the beach is very quiet with hardly anyone there, so it's perfect if you like peace and quiet. The breakfast, however, was quite average.
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Price per night fromPLN 1,271
Posted on Jul 13, 2026
Guest User
Check-in was smooth, and I got my room right away. Rose, our butler, was incredibly attentive and proactively recommended sightseeing routes. The room had a fantastic view, perfect for watching the sunrise. Breakfast offered a wide variety of choices, and the public areas were beautifully landscaped. The travel photography service was excellent, with great results. The location is superb, right next to a food court and very close to the duty-free shop. I also really liked the fruit store on the first floor; the quality and service were both great.
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Price per night fromPLN 976
Posted on Jul 5, 2026
Shanghai zhangExtremely satisfied with my Sanya trip experience!
I've been to Sanya probably over 10 times, and this was my first time staying at a hotel not by the sea. It felt quite different.
Overall rating: Worth staying. I'd give it 4.5 stars or more.
1) My favorite part was the heaven cliff pool – the view is unbeatable. Swimming here is simply one of life's greatest pleasures.
2) The hotel's buggy service was incredibly responsive, and the staff's attitude was excellent.
3) During the off-peak season, there weren't many guests, but the breakfast maintained a good standard and wasn't skimped on.
4) The Thai restaurant boasts charming views. Although the prices are a bit on the high side, the mesmerizing scenery and live music make it well worth it.
5) The complimentary tropical rainforest park tour offered by the hotel exceeded my expectations. The guide was enthusiastic and helped with photos.
6) The only thing is that since the hotel is located in a tropical rainforest, insects and geckos are inevitable. I even saw a small snake on the balcony. So, it's crucial to keep doors and windows closed at all times and bring your own mosquito repellent.
7) It's been open for a while, and some rooms are currently undergoing maintenance. Overall, it's well-maintained.
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Price per night fromPLN 635
Posted on Jun 26, 2026
Guest UserI have to give a huge shout-out to my stay at Sheraton Sanya Yalong Bay this time! The Sheraton Yalong Bay consistently puts guests first, promptly addressing feedback, and providing thoughtful and attentive service, which truly deserves praise. Their service is professional and on-point, efficiently handling guest requests and actively gathering feedback to meticulously enhance the stay experience. I encountered a minor issue during my stay, and the staff proactively contacted me immediately, even adding me on WeChat to follow up on my subsequent experience. The hotel grounds are surrounded by coconut groves, offering beauty beyond just the mountain and sea views, with warm and unobtrusive service that truly nurtures the soul. From the moment I stepped into the hotel, gentle and meticulous hospitality was present throughout. The staff were enthusiastic, considerate, and polite, offering perfectly timed attentive company—neither overbearing nor distant—and meticulously responding to every need. The multiple swimming pools are fantastic for photos. The room was clean and tidy, and the Sheraton Sweet Sleeper Bed was incredibly comfortable. What truly impressed me most was the service: genuine, actively listening to guest suggestions, and diligently relaying them to relevant departments for improvement. It's suitable for both couples on vacation and families traveling with children. I will definitely choose this place again next time I'm in Sanya.
1. Surrounded by coconut groves and the blue sea, Sheraton Sanya Yalong Bay captures the gentleness of the island with its meticulous service.
2. More than just a beachfront view, the thoughtful and attentive service at Sheraton Yalong Bay was the biggest surprise of this trip.
3. I'll be back next year!
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Price per night fromPLN 625
Posted on Jul 15, 2026
HaishuihailanghaiyanThis hotel is very close to the beach and offers a complete entertainment system. You barely need to leave the resort to keep the kids entertained with various activities like swimming (several pools catering to different needs), a kids' club, feeding cute animals, billiards, travel photography, and coconut groves. There's also a buffet, and you can even catch crabs on the beach. Wuzhizhou Island is directly opposite. The kids had a fantastic time!
Our butler, Tudou, was incredibly enthusiastic and proactive with his service. He provided thoughtful reminders every morning and even helped us get an extra breakfast, which we really appreciated!
Just a couple of minor suggestions: it would be great to have hand soap, and if the air conditioning could be a bit gentler, that would be even better. I'm sure the hotel can achieve even greater things.
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Price per night fromPLN 453
Posted on May 25, 2026
Guest UserDue to noise issues in our previous lake-view family room, we reported it to Gina, who then moved us to a family room in the main building. Overall, this room had lower ceilings and older facilities than the previous one, but it was more spacious. The best part was how quiet it was; after 10 PM, there was virtually no noise outside, which was great for light sleepers. I really appreciate Gina from Guest Services for her attention to detail; she even prepared a small cake for the child, who was thrilled.
The hotel pool's bubble activity is every Tuesday and Thursday at 4:30 PM. My child had so much fun they completely forgot themselves, but then developed a fever that evening. When I asked the hotel for an ear thermometer, they replied that they only had mercury thermometers.
How could an A+ parent-child hotel not have an ear thermometer? While an ear thermometer might not be as accurate as a mercury one, it's difficult to use a mercury thermometer with very young children who might not cooperate. Of course, we usually bring our own ear thermometer when we travel, but there are always unexpected situations, like forgetting it this time.
Service: Most of the restaurant staff, cleaning ladies in public areas, and bellhops at the entrance actively greeted us, and they were all very good.
Getting Around: There's a night market within walking distance of the hotel. The beach is just a left turn out of the hotel and across the road. The hotel can arrange a car to Yalong Bay Tropical Paradise Forest Park, which was a filming location for 'If You Are the One 2' – just ask the Golden Key concierge in the lobby.
For other places, you generally need to take a taxi. For example, if you want to go to West Island, it's at least a 45-minute taxi ride. If you're staying for three days or less, I honestly recommend just staying at the hotel. Don't venture out too much, or you'll lose the meaning of a vacation and get too tired.
Issues encountered in the room:
1. The most memorable thing was that my child's white socks turned black very quickly after walking on the floor. It seemed the room floor wasn't mopped daily, as I also saw hair near the dining table that hadn't been cleaned up. However, the housekeeping staff were quite considerate; they noticed we needed more water and directly provided 8 bottles. Linens and room consumables were fully replenished after previous guests checked out. But when our extended stay room was cleaned the next day, they took away the child's bathrobe and didn't replace it, nor did they replenish consumables. I had to call later that night to request them. Overall, it was easy to tell that different people were cleaning on different days.
2. There were also some hardware issues, such as the curtain and screen window switches being reversed. The lighting modes were quite unintuitive; for example, there was no night light mode or a mode to only turn on the lights above the bedside table. The shower drain worked better than in the previous room, flowing smoothly without overflowing. However, the hot water in the shower took too long to come out – definitely over ten seconds – so long that I thought hot water wasn't coming out at all.
3. For dining, we only experienced breakfast and the buffet dinner. My child particularly enjoyed the fruit at the buffet dinner and the mermaid show. The food quality overall wasn't particularly outstanding; it was just enough to fill you up, with no dishes leaving a special impression. The photo is of breakfast.
Long after checking out, I realized I had left some items, but I didn't receive any call or feedback from the hotel. Although if they had called, I probably would have said to discard them, I wonder if the current hotel process for lost and found items is to wait for guests to call and inquire, otherwise, they assume it's not wanted and dispose of it?
We experienced the afternoon tea and travel photography included in the package. We didn't go to the DIY activity.
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Price per night fromPLN 367
Posted on Jul 1, 2026
Guest UserThe mangrove forest is highly recommended this season.
1. The hotel's public areas are amazing – it's an elegant and culturally rich hotel. From the moment you step out of the car, you feel like your vacation has begun.
2. Although the rooms aren't the newest, the low-rise ocean view is incredibly comfortable.
3. This season, the hotel's fruit trees are laden with fruit, including dragon fruit, coconuts, longans, star fruit, and wax apples (I missed the lychees and mangoes). It's a real treasure and perfect for kids to explore.
4. The beach is truly a vacation paradise. The sand in Yalong Bay is still very fine, and the hotel's beachfront location is excellent. The sea breeze keeps it from being too hot. The only downside was a stretch of white coral when entering the sea, which was quite rough on the feet, but the water was so blue, and surfing was a lot of fun. The loungers by the shore are also very comfortable; you can enjoy coconut water or a drink while listening to the sea.
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Price per night fromPLN 610
Posted on Jun 21, 2026
DongfangyuxiFirst, the pros: The hotel is very close to the sea; you can walk out from the ground floor and be on the beach in a few dozen meters. Since it's at the very end, the beach is quite clean. The rooms are also clean, and the housekeeping staff are all very friendly. There's a pharmacy and a small convenience store right in the hotel lobby, which is quite convenient for buying medicine and other necessities.
The concierge service was also excellent, actively helping with luggage upon arrival and departure. There's even a ** (food delivery) locker at the lobby entrance, which makes ordering takeout very convenient.
Now, the cons: The front desk service was terrible. The room they initially assigned us could only be used for showering while standing in the bathtub. Since one of my companions had difficulty with their leg, I asked for a different room. The front desk staff immediately told me the hotel was fully booked and there were no other rooms available. I had no choice but to contact Ctrip, and they quickly arranged a room change for us. When checking out, I requested a late check-out because my child needed an afternoon nap. Again, the front desk told me the hotel was fully booked and we could only stay until 12:30 PM. However, before calling, I had already checked the booking page, and our room type was still available for sale that day, so it wasn't fully booked. Oh well, we checked out on time.
Breakfast: The variety was extremely limited, and most of the options seemed more suitable for Russians. I stayed for three days, and as a woman with a small appetite, I never felt full. In the evening, there's also a self-service BBQ on the ground floor for 98 yuan per person.
I wouldn't recommend making a special trip to Bohou Village Night Market; it's just a short road, a few dozen meters long, entirely filled with BBQ stalls. If you plan to book this hotel, I suggest getting a full sea-view room directly. The full sea-view rooms seem to have been renovated, and the facilities look newer. Also, a word of advice: do not book through **. I saw others who booked through **, and when issues arose, the hotel and ** just passed the buck, leaving the customer to suffer. This trip was long with many uncertainties, and I deeply experienced Ctrip's problem-solving capabilities. They truly are the king of the tourism industry; kudos to Ctrip! 👍
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Price per night fromPLN 327
Posted on Jun 22, 2026
Guest User
My whole family stayed at the Wanda Realm Sanya Haitang Bay. Our room was spacious with a scenic balcony, and the beach was just a short walk away. The huge swimming pool and kids' club were a lot of fun, and enjoying the coconut groves and ocean views made for a truly relaxing and wonderful family time on the island. The service was also excellent. Check-in at the front desk was very quick, and guest relations manager Linna was very thoughtful and attentive.
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Price per night fromPLN 316