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Posted on Sep 15, 2026|Superior Twin Room
Stonichnaya
My first stay at Mercure Hangzhou Fengqi Road was very pleasant overall!
First, the location is excellent, right near Fengqi Road, making transportation incredibly convenient. There are plenty of dining and shopping options nearby, and it's easy to hail a taxi. It's only about 2km from West Lake Scenic Area, which is great for anyone visiting Hangzhou for business or leisure.
The room was spacious and bright, spotlessly clean, with soft and comfortable bedding. The soundproofing was also excellent, allowing for a very quiet and restful night's sleep.
The toiletries were of good quality too; though not a big brand, they left a subtle citrus scent, and my hair and skin felt smooth afterward.
The bathroom featured a smart toilet, and the shower had excellent non-slip measures and grab bars, with plenty of hot water – very senior-friendly!
What impressed me most was the service. Both the front desk and housekeeping staff were warm, attentive, and polite, with quick response times, making me feel right at home. When I checked in, I emphasized that I needed a non-smoking room, but upon opening the door, I found a strong lingering smoke smell from the previous guest. I reported this to the front desk, and they immediately moved me to another room on a higher floor. The security guard on the first floor was very responsible, carefully verifying visitors' identities. The housekeeping ladies always greeted me with a smile.
The breakfast restaurant, though not large, offered a rich variety of fresh ingredients, catering to different tastes and needs from both north and south.
Areas for improvement:
1) I wanted to go to the gym but found the door locked.
2) The hotel lacks a service elevator, so guests and staff share just two elevators. Sometimes, due to goods being transported, the wait for an elevator can be quite long.
3) The rooms do not provide an iron and ironing board. If you need to iron clothes, you have to go to the laundry room on the first floor, and there's only one in the entire hotel. This is very inconvenient and not user-friendly.
4) In the 11th-floor room I initially stayed in, the lettering on the bedside phone was faded. When I wanted to report the smoke smell to the front desk, I didn't know which button to press. I had to use my mobile phone to call the hotel. I suggest the hotel replace the phones and clearly label the buttons, or provide a small card on the bedside table with the service hotline information.
5) The bedside lamp and overhead light in the room couldn't be controlled separately, and there was no night light. Turning on the light in the middle of the night would disturb anyone else in the room, but without it, you'd be fumbling in the dark and risk falling.
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Price per night fromVND 1,357,366
Posted on Sep 14, 2026|Smart Zhenxuan Big Bed Room
Guest UserChose this hotel because of its location & value for money price - Just a stone throw away from the Southern Song Imperial Street & did can drop us off directly at the door step (as opposed to many hotels which are located on pedestrian street). Plenty of food within short walking distance as well.
Although the hotel is a bit dated, it was really clean and comfortable - the decor was rather unique & classy (not tacky at all, as I initially thought). Rooms were clearly refurbished and added with smart features.
Take note though that there’s a construction going on currently opposite the hotel. Our room was upgraded and we were given a room that does not face the construction site so we weren’t bothered by it at all!
Staff were incredibly helpful throughout our stay. Couldn’t recommend this place enough if you’re planning a visit to Hangzhou
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Price per night fromVND 684,484
Posted on Sep 14, 2026|Garden-View King Room
LiaozcA family of three stayed for a holiday, and the experience was perfect! ✨ The environment was elegant, the room was tidy, and Benson's service was thoughtful and attentive. The stay was very comfortable and suitable for family travel. The dining quality was excellent, and the overall experience exceeded our expectations!
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Price per night fromVND 6,202,893
Posted on Sep 22, 2026|Queen Room
Guest User
very good and tidy hotel. the service is excellent too. there is free breakfast at 7/F with surprisingly good food supplied.
the hotel location is very close to walking street and there is taxi dropping nearby (there is restricted areas for famours walking street)
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Price per night fromVND 1,164,009
Posted on Oct 5, 2026|Deluxe 2-Bed Room
Anonymous UserDuring the National Day holiday, I brought my whole family to Qiandao Lake for a vacation. I deliberated for a long time when choosing a hotel and finally booked the InterContinental One Thousand Island Lake Resort. My only thought afterward was: it truly lives up to its reputation as the best hotel in Qiandao Lake.
First, let's talk about the scenery. The entire hotel feels like it grew out of Qiandao Lake, exclusively occupying the Xianshan Peninsula. The lake view isn't just a peek from a certain room; everywhere you go, it's like a painting. In the morning, standing on the room's balcony, before the mist dissipated, the distant islands layered one after another. When the sun rose, the entire lake surface turned golden-green, like gold powder sprinkled on a traditional ink wash painting. In the evening, sitting by the lighthouse, the lake's surface slowly transformed from orange-red to deep blue. My family and I didn't need to say a word, just watched the changing light. We could watch birds and clouds from the balcony for half an hour. On the way back, my child kept saying, ”Dad, let's come here again next time.” This kind of scenery isn't for 'checking in'; it makes you slow down.
Next, the breakfast. In the past, when staying at resort hotels, breakfast was usually just 'edible.' This time, I was truly impressed. The variety is one thing, but the key is that every item is of high quality. The freshly fried sunny-side-up eggs were cooked perfectly, with tender whites and runny yolks. Local ingredients like the Qiandao Lake dried preserved vegetable扣烧饼 (kou shao bing) were prepared even more meticulously than in outside restaurants. My son was particularly fond of the Western bread and salad station, dragging us there for refills every day. What's even more commendable is how quickly dishes were replenished. Even with so many guests during the holiday, popular dishes were refilled promptly, and the staff were diligent in clearing plates, so our table never piled up with dirty dishes.
The concierge service was the most pleasant surprise. Upon arrival, the concierge took our luggage, and after the front desk assigned our room, they promptly delivered it, which was very reassuring. One detail particularly touched me: we took a bus out once, and the young lady at the entrance actually gave water to the taxi driver and instructed him to take good care of us and get us to our destination. If the hotel treats taxi drivers like this, I imagine they would be even more attentive to guests 😊
There were so many activities at the hotel that we couldn't get enough. On the afternoon of our first day, we participated in the Xianshan hike. The route was well-designed, with moderate intensity, offering lake views and forests along the way, so even children could manage it. We also learned about the origin of Xianshan, which has a love story: 'Only envy mandarin ducks, not immortals' – that's where the name Xianshan comes from. On the second morning, my son participated in the hotel's parent-child nature craft activity and didn't want to leave. In the afternoon, I took my wife to a nap activity, and she came back and told me, 'It's been a long time since I've had such peace and quiet.' In the evening, we swam in the pool for a while, and then watched a movie. We were initially worried that two days would be boring, but our schedule was packed, and we still felt like we wanted more. Whether it's activities for seniors, children, or individual interests for couples, everyone can find something to enjoy. This is what a resort hotel should be like.
Finally, the conclusion: I've stayed at many hotels in Qiandao Lake, but the InterContinental One Thousand Island Lake Resort is truly unique. The price isn't cheap, but every penny you spend shows its value, unlike some hotels where you pay a high price only to find they only win on 'reputation.' For family trips, traveling with elderly parents or children, or just wanting to find a place to unwind for a few days, choosing this place won't disappoint. P.S. The hotel's bougainvillea are very beautiful.
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Price per night fromVND 2,563,914
Posted on Jan 3, 2026
Anonymous User
The room was very dark. While it's supposed to be for sustainable development, this level of darkness was really unnecessary. And why can't friends stay at this therapeutic hotel? I really don't understand why all the rooms are double rooms. Although they're all detached, they're much smaller than I expected, with practically no room to move around in the bedroom. In the dead of winter, the bedroom wasn't warm enough; with a heater, I was constantly tripping over it when getting up at night. The separate tea room was also unnecessary; it would have been better to convert it into another bedroom. My friend said the water was incredibly cold when showering.
Getting a taxi from the hotel was difficult. The hotel seemed to have one or two cars, but most of the time they were busy taking guests around... so there was no way to visit the nearby estates and reservoir. The hotel's activities were at fixed times, and if you couldn't join, you had to miss them.
Because we couldn't go out, we could only eat at the hotel. The food wasn't cheap, but the taste was really mediocre—just like homemade stir-fries with ready-made sauces, lacking any appeal in terms of color, aroma, or flavor.
I was drawn to the hotel because of its overall nice theme, but the price was really too high and it didn't achieve the goal of relaxing and healing at the hotel.
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Price per night fromVND 6,736,559
Posted on Jun 28, 2026
Guest User
The room has a charming, antique feel with a distinctive incense aroma, creating a rich cultural atmosphere. There's even a calligraphy experience available in the room. The mattress is very comfortable, and everything is clean and hygienic, especially the bathroom. Breakfast was incredibly varied, and the pastries were particularly delicious. I also want to thank the hotel staff for providing me with an extra complimentary breakfast.
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Price per night fromVND 943,582
Posted on Jun 14, 2026
XuanyangxiaokeReally good! The surroundings are incredibly peaceful, with tea plantations all around and fantastic air. The room was comfortable too; the twin beds could be pushed together to make a super-large bed, perfect for stretching out. The front desk service was also excellent, and they even gave us a souvenir when we checked out.
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Price per night fromVND 2,022,514
Posted on Sep 29, 2026|Deluxe Double Bed Room (Floor-to-Ceiling Window, Private Balcony)
Asnafi NaderThe stay at this hotel led to both bad and good/expected experiences. To begin by the bad, the reception/checkin was terrible (I had to wait for a long time and was forced to ask them two times to check me in, the breakfast restaurant was chaotic (I had to go back and forward, left and right, to find what I wanted to eat and drink, and so was the situation for everybody else, a huge number people forced to do the same…) which did not give a good start for the day, the staff in the lobby were not willing to tell me where the nearest convenient store was located… And now to the good/expected. The location is great: a 2 minute walking distance to the West Lake, a large number of restaurants, shops, cafes, Kerry Center, etc. The rooms was clean and quite and the bed comfortable. The cleaning staff were nice and helpful and the checkout was fast and pleasant.
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Price per night fromVND 2,749,537
Posted on May 14, 2026
murderveraOverall, it was decent. My special-offer room was fine, but space was limited – no room for a suitcase, and even a backpack was a tight fit. Soundproofing was average for a hostel, neither good nor bad, and really depends on the other guests.
Facilities-wise, I'd rate them as upper-average among the hostels I've stayed in. There were generally enough sinks, showers, and squat toilets. However, most of the faucets in the wash area only had cold water. I finally found one with hot water, but it was scalding, and there was no temperature control, which was a bit disappointing. The drying area was also quite small, and the shower slippers provided were messy. I've stayed in other hostels where disinfected slippers were clearly separated and neatly arranged, so this wasn't ideal.
The mattress was a bit soft, okay for a night or two. On the plus side, it's very close to the subway – literally just a few steps from the station exit. Considering the location and the good ceiling height in the private room which didn't feel cramped, it's acceptable for a short stay.
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Price per night fromVND 162,420