Hyatt Place Hangzhou International Airport

1. The hotel is conveniently located right inside Hangzhou Xiaoshan Airport, making travel incredibly easy. 2. The hotel's environment is elegant and comfortable, perfect for taking photos that turn out beautifully. 3. The hotel offers a full range of services and facilities, and the staff's attitude is excellent.

The room has double-layered soundproof windows, so it's not noisy at all, and you can even see planes taking off and landing 🛬. The breakfast was great, making my transfer stress-free, as it's only a five-minute walk to the check-in counter. A big thanks to Allen at the front desk; he was very friendly and patient! Much appreciated. This will be my top choice for layovers next time!

This is an international chain hotel, so the quality of the stay is quite guaranteed, and everything was very satisfactory. The best and most recommendable aspect of the hotel is its location, right next to elevator #1 in Terminal 4. You don't even need to leave the airport, which is super convenient for travelers with a lot of luggage or those taking early morning flights. In the evenings, there's live music in the lobby, giving the hotel a great atmosphere and a relaxing, vacation-like vibe. ☺️☺️

Excellent! It's a bit pricey, but incredibly convenient for the airport. Perfect for late arrivals and early departures. Hyatt's quality is always top-notch; the room was fantastic and the breakfast spread was great.

The service and hygiene were excellent, and there was even a sofa bed! I'd definitely consider staying here again next time; my child loved it too. It would be even better if the breakfast selection was more varied. Looking forward to an even better experience next time!

The complimentary fast-track security pass upon check-in was a great bonus and much appreciated! However, other services were pretty basic and didn't quite measure up to other Hyatt Place hotels I've stayed at in different cities. Breakfast was also very ordinary, but since I was rushing for a flight, I wasn't too bothered by the quality.

Since I had an early flight the next morning, I stayed at the Hyatt Place that night. It wasn't my first time, and I used to have a very good impression of this Hyatt Place. Back then, my child was still small, and the cleaning staff would help us make the sofa bed and even proactively ask if we had enough toiletries for the little one. This time, the front desk utterly disgusted me. The female front desk agent maintained a 'I'm so tired, take it or leave it' attitude the entire time, without a single smile, let alone the warmth and enthusiasm I associate with Hyatt. Perhaps the rules have changed now, but I was sternly informed that the staff could only pull out the sofa bed for me, and if I wanted them to make the bed, it would cost an additional 88 RMB (or 188 RMB, I forget). Because my room only included one breakfast, I specifically asked her about it. She said there was only one, and if I wanted more, I should buy it directly at the restaurant. However, as I was about to go upstairs with my room card, I clearly overheard a male front desk agent kindly explaining to another customer with a child that children under 12 didn't need to buy extra breakfast vouchers. I quickly went back to ask her, and only then did she say, 'Oh, yes, that's right.' I was really angry; I absolutely believe she deliberately withheld that information. Later, when I went out to buy something, I saw her serving other guests with the same terrible attitude. I never imagined that a Hyatt-branded service could be this awful!

Arrived in Hangzhou late at night and stayed at the hotel inside the airport – super convenient! It was just a 5-minute walk. They even upgraded us to a larger room because they saw I had two kids! This place is a lifesaver for overnight layovers, whether you have an early morning or late night flight!