Wyndham Grand Plaza Royale Hangzhou

I initially thought this wasn't a new hotel, so the price was very budget-friendly. But to my surprise, besides the affordable price, the hotel rooms still felt five-star quality, with a very comfortable king-sized bed. Plus, the hotel's location is right next to West Lake; opening the window offers a magnificent panoramic view of the lake – amazing! Finally, I have to give a special shout-out to the hotel service. After booking on Ctrip, a staff member from the hotel's reservation department (I think her name was Shao Linfang) immediately contacted me. After understanding my travel purpose and preferences, she arranged a room with a fantastic view and prime location – excellent! This hotel will definitely be my first choice for future business trips to Hangzhou.

Overall, it was okay. The bunk bed was against the wall, and there were exposed wires inside the wall which gave me a strange, uneasy feeling. There were also cobwebs. I didn't take any photos, but I hope they can improve this. Especially since we were staying with a child, they really need to be more careful.

Shunping's service was excellent! The hotel is conveniently located near West Lake, with a Starbucks and Wulin Night Market just downstairs. The transportation is also very convenient. Overall, it's great!

This was the worst stay ever. The warm welcome I used to receive was gone, replaced by a formulaic process. However, they were tirelessly pushing upselling tours for West Lake (which I tried before due to my trust in the hotel, and the experience was terrible). I specifically requested not to have a room at the very end, and yet that's exactly what I got. The carpet in the room was so grimy you could describe it as 'caked on' (I suggest management try walking on it barefoot). The robot seemed to be an old model with faulty sensors, as it directly bumped into my wife's leg. The swimming pool had cockroaches, and the dirt under the game chairs was even more shocking. Finally, a complaint about the lifeguard. Since I wasn't wearing a swimming cap, I wanted to play in the water with my child, but I was repeatedly stopped. I emphasized multiple times that I wasn't swimming, just playing with my child, but I was told it was hotel policy. Yet, the lifeguard himself was on his phone multiple times during his shift. I'd like to ask if your policy allows lifeguards to be on their phones while working? In summary, as a guest who has brought family to stay at the Wyndham Grand Plaza Royale Hangzhou multiple times, this is a hotel where everyone from management to entry-level staff is 'sick'. Outdated facilities aren't the biggest issue; it's the lack of service consciousness. Please avoid this place.

The hygiene was terrible; I got so many bites from something, it was unbelievable! Besides the great location, the facilities are really run down. I'd suggest a renovation and a thorough cleaning!

Location: The hotel is super close to Hangzhou's West Lake. You can walk out the back door and be at the lake in just 5 minutes. It's really convenient for taking a boat ride or just strolling along the shore. Facilities: Although the hotel is a bit older, it's generally well-maintained. Service: The hotel breakfast, however, was a bit underwhelming. There weren't many options, and they only offered one type of freshly squeezed juice each day. It was okay, I guess.

We booked this room for a midday nap during the high school entrance exam period. I asked customer service if we could check in at 11 AM and check out at 1 PM, and they readily agreed. I was even happier when I saw the room; they upgraded us for free to the quietest spot. Very satisfied. Li Chuan and Shun Ping provided excellent service.

Booked a 'Gaokao' (college entrance exam) package deal, specifically for students taking the exam. The offer clearly stated a complimentary Gaokao gift package, no reservation needed, one per adult. This was meant for my child to get a feel for the exam environment, and we also have relatives taking the Gaokao this year, so we booked this package. However, the front desk refused to give us the gift package, claiming we weren't actual exam takers. I lodged a serious complaint. Customer service representative Shao Linfang was understanding, but overall, it left a really bad impression. I won't be returning. The swimming pool is outsourced, and there's a gym. The water quality was good, and the lifeguards were very responsible.