W Shanghai - The Bund is a luxury hotel located on the up-and-coming North Bund in glamorous Shanghai. Wake up to views of the Huangpu River from supremely chic hotel rooms and suites that fuse sophisticated Mandarin designs with playful twists. Innovative decor and 5,800 square meters of event space ensure your meetings are anything but ordinary. Taste the flavors at our five restaurants and bars, including The Kitchen Table, a modern New York City-style bistro; YEN, celebrates contemporary Jiangnan and Cantonese cuisine mixed in with some Shanghainese favorites; LIQUID, a Golden Age-inspired cocktail bar; WOOBAR®, a playground that spotlights world-renowned DJs and crafted concoctions on The Bund and WET® Bar, a perfect place for cocktails, light fare and finger food. Unwind in spectacular style at our hotel's FIT gym, then pamper yourself at AWAY® Spa. Take a swim in our outdoor and indoor WET® pools with a playful WET® Deck that faces Shanghai's iconic skyline.
"Service: The best hotel I've ever stayed at! No exaggeration. I've tried many hotels in Shanghai, including Shangri-La (Jingan, Pudong), Ritz-Carlton (Pudong), Peninsula (Bund), Shanghai Tower J-Hotel, Grand Hyatt, Kempinski, Disney hotels, Westin, Kerry Centre, Sheraton... Apart from Banyan Tree, which I'm not interested in, and St. Regis, which I tried in Sanya, and Waldorf Astoria, which I haven't had the chance to visit yet, I've checked out almost all the hotels my child and I were interested in.
Honestly, W truly impressed me.
From purchasing the package and booking the dates in advance to phone communication, the staff consistently displayed genuine warmth and professionalism. They meticulously noted all my requests, ensuring accurate internal communication.
On the day of arrival, I wasn't feeling well and my tone wasn't great. Yet, the front desk staff listened attentively and with incredible patience throughout. This level of internal training deeply impressed me. There was none of the arrogance I've experienced at the Peninsula or Ritz-Carlton; instead, it was full of understanding for the customer. I actually want to come back and stay again soon! 😂
I even joked with the hotel staff, asking if this excellent service was because I booked a suite. 😝 But then again, I had suites at Shanghai Tower J-Hotel and Ritz-Carlton too, and the service there was... well, let's just say it was different.
At the W, it's not just the front desk and lobby; even the staff helping with the elevator and the cleaning crew in the basement are incredibly cheerful and sincere. I love this fresh, uplifting energy and team.
Facilities: The facilities are clean and hygienic, and every room has a bidet toilet seat, which is a nice touch!
Environment: Very clean, and most importantly, the view across the river is absolutely stunning.
Hygene: The hygiene is excellent, very clean. And their response time is super fast.
If I had to pick one downside, it would be that the配套 facilities at Magnolia Plaza are a bit too low-end, haha. They really don't match the W's standard."