Grand Hyatt Shanghai

The hotel front desk staff had a really arrogant vibe, and the room wasn't cleaned until 5:30 PM, without even an apology. I felt like it was a 'take it or leave it' situation. 😡 Facilities: The hotel facilities were decent, but the bed was too soft and not very comfortable to sleep in. Cleanliness: So-so. There were hairs on the sofa and dust on the cabinets. Service: I called the hotel at 10:19 PM on the 14th, and it didn't connect until 10:22 PM. You can probably get a sense of the hotel's service quality from that, judge for yourselves. Just a couple more things: I left my facial cleanser in the hotel bathroom. When I called, I was told the room had already been cleaned during the day and it wasn't found. I'm absolutely certain I left it there, and I'm not being unreasonable. Normally, they should have called me within half an hour of my 9:50 AM checkout, but unfortunately, I only remembered the facial cleanser when I arrived at another hotel that evening. For it not to have been found after such a long time, and given I'm certain it was there, there are two possibilities: 1. The staff threw it away as trash; 2. Well, you can infer the rest. All in all, I'm just stating the facts, you can draw your own conclusions.

I stayed here during my trip to Shanghai. The front desk service left a great impression; they were patient and answered all my questions thoroughly. The room was spotlessly clean and comfortable, making for a very relaxing sleep. The hotel facilities are excellent, the public areas are well-maintained, and the overall atmosphere is pleasant. Plus, the location is a big advantage. It was a wonderful overall experience, and I truly recommend it to everyone.

I was particularly impressed by the hotel's understated yet meticulous service style. They don't try too hard to please, but all the basic services are delivered perfectly. The hotel's public lounge areas are elegantly decorated; you can sit down, rest, and chat, and the environment is very comfortable and pleasant. Even if you don't leave the hotel, you can still have a great leisure experience, which really enhanced the overall enjoyment of my stay.

Staying at the Grand Hyatt Shanghai was a highlight of my trip to the city. The hotel occupies the upper floors of the Jin Mao Tower in Lujiazui, with the reception located on the 54th floor. The atrium area from the 57th floor upwards offers incredible photo opportunities. Even after nearly 30 years since its opening, many of the facilities and details still reflect its original grandeur. It's impressive how it remains luxurious and avant-garde even today. The hotel's location is incredibly convenient, being very close to Lujiazui metro station and surrounded by numerous shopping malls. As one of the iconic 'Lujiazui Three Towers' itself, the night views from the room are simply stunning. Overall, a fantastic experience.

This hotel boasts a stunning heated infinity pool on the 57th floor, offering 180-degree panoramic city views through its floor-to-ceiling windows. Swimming here means you're directly facing Shanghai's iconic skyline, making for incredible photo opportunities. The pool water is kept at a comfortably warm temperature, and there's a steam room and lounge area available. The gym is well-equipped with various machines and is open 24 hours. After your workout, you can unwind at the spa. It's perfect whether you're traveling for business and want to keep fit, or just looking for a relaxing getaway.

I wasn't going to leave a review, but since the guest services team messaged me asking for one, I'll comment on a few things: 1. **View**: As one of Pudong's iconic buildings, the hotel offers excellent views. Being on a high floor, you get great panoramic views of the Bund and other Pudong buildings, especially at night – truly impressive. 2. **Service**: The concierge staff's attitude was generally quite lukewarm with every inquiry. I'm not sure why they seemed so arrogant. From storing luggage initially to borrowing an umbrella, it felt like I owed them something. Perhaps they were overwhelmed by too many guests, but it felt like customers were a constant bother and unwelcome. The front desk staff's service was similar; their attitude felt below the average standard of other high-end hotels we've stayed at. 3. **Cleanliness**: Upon entering the room, the floor wasn't very clean. I'm unsure if it had been properly cleaned. 4. **Hardware**: The overall hardware conditions were good. The elevators were fast, and both hotel and room facilities were comprehensive. 5. **Responsiveness to requests during stay**: * First, we asked for two children's bathrobes. We were told to wait a while for staff to bring them. Twenty minutes passed with no update. When we called again, they said they currently had no spare bathrobes but had forgotten to inform us, leaving us to wait a long time for nothing. * Second, we requested an extra blanket, which was delivered promptly. 6. **Dining**: The buffet on the 56th floor had a relatively rich selection of dishes. However, the service staff (both those at the food stations and those clearing tables) again had generally mediocre attitudes. 7. **Swimming Pool**: The pool isn't large, and the water was a bit cool. There weren't many tourists, so the experience was decent. The changing room's hardware was good, though it felt a bit cold. 8. **Gym**: While not very spacious, the equipment was quite comprehensive. Most of the treadmill screens displayed 'no signal.' 9. **Highlight**: The 86th-floor Jin Mao Club Chinese restaurant was excellent. The food was great; I particularly recommend the Australian crispy veal. What's more, the service staff there had an outstanding attitude. We arrived quite late, around 9 PM, due to closure at 9:15 PM. The waitress quickly offered menu suggestions and waited until we finished our meal, providing very thoughtful service. She even suggested we could turn off the lights to enjoy the night view afterward. It's a shame I don't know her name (the waitress on duty on the evening of August 9th), but I want to commend her; she was the only highlight of our entire stay. 10. **Final thoughts**: It's a bit ironic that the hotel's guest services team added me on WeChat the day before check-in, didn't send any greetings during our stay, but then suddenly messaged me before check-out, offering to draft a positive review for me to post here. So, since you asked for a review, either we don't comment, or we comment truthfully. If the stay experience had truly been great, we would, of course, give a five-star review, but I can't give five stars against my conscience :)

My overall experience at Grand Hyatt Jin Mao was excellent this time. The front desk staff were very polite and efficient with check-in. They were also patient and helpful when I had questions. The room was meticulously cleaned, fresh, and odor-free, making for a comfortable stay. The hotel's facilities are well-maintained, and the public areas are grand and comfortable. The location is superb, convenient for both travel and shopping, making it suitable for both tourists and business travelers. I'll definitely choose this hotel again next time I'm in Shanghai.

The hotel's exterior and views are indeed excellent, making it worthwhile to experience Shanghai's night scenery. However, there are simply too many guests, so checking in and having breakfast both involve long waits and queues, especially check-in, which isn't available until 3 PM. The front desk staff were helpful in storing luggage for guests waiting to check in. Taxis are easy to hail, and there are many shopping malls nearby and within close proximity. The air conditioning was very cool.