Find highly-rated hotels with real reviews and ratings to find the perfect stay!
Posted on Jul 27, 2026|Deluxe Room-King Bed
fionho78The hotel's location is truly exceptional, nestled by the Suzhou Creek on the North Bund, right next to the historic Waibaidu Bridge. It offers panoramic views of Lujiazui and the iconic Bund skyline. The hotel's understated Baroque luxury seamlessly blends with the neoclassical style of the Bund, exuding sophisticated elegance.
The hotel lobby is a grand affair, featuring a massive crystal chandelier, soaring ceilings, and a majestic marble staircase. Adorned with captivating artworks and sculptures, it feels like an immersive art space – a perfect blend of vintage charm and modern sophistication. Every corner speaks of prestige and refinement. Our room was incredibly comfortable and spacious, with exquisite design and meticulous attention to detail. Both the room's size and amenities were simply perfect.
Breakfast is served on the second floor in the Western restaurant, which boasts expansive views. Every table offers a glimpse of the Suzhou Creek and the Bund, making it wonderfully comfortable and relaxing to enjoy breakfast by the window while watching the river.
The only minor drawbacks were the slightly large gap under the shower door, which could lead to water spilling out if the showerhead was pointed incorrectly. Also, the buffet selection at breakfast wasn't particularly extensive, and there were limited bread options. However, the à la carte menu was quite good. Overall, our stay was very satisfying.
Show more
Price per night fromS$ 406
Posted on Aug 5, 2026|Z Single Room - Lower Bunk (Private Space, Shared Bathroom)
Guest UserStayed at this hotel for a concert in Shanghai and had a great overall experience. First off, it's super close to the subway, which takes you directly to the Shanghai Stadium in just a few stops. The hotel's cleanliness was excellent; even though the bathroom was shared, someone was always cleaning it – I'd finish showering and someone would be in there mopping right away. The soundproofing isn't amazing, but it wasn't noisy at all. It's perfect for solo travelers attending concerts or events. Oh, and I found the front desk staff really helpful. Someone even personally escorted me to my room, and late check-out was also an option. If my good review could get me a discount voucher or something, that would be even better!
Show more
Price per night fromS$ 27
Posted on Aug 13, 2026|Shanghai Bund View King Bed Room
Guest Useram writing to file a formal complaint about my stay at the Ritz-Carlton Shanghai. The experience was absolutely unacceptable:
· The plumbing was a disaster — the toilet wouldn't flush properly.
· The water temperature in the shower was completely unadjustable. I spent 15 minutes twisting the tap all the way to cold, but the water never changed temperature — it stayed scalding hot the entire time.
· No basic sofa or settee in the room — nowhere to sit or lie down except the bed. And this wasn't a standard room — this was a suite.
· The appliances and furniture look at least 20 years old, with visible signs of wear and tear everywhere.
· I left my phone to charge overnight — I specifically checked that the charger was working before going to bed. Woke up in the morning to find my phone hadn't charged at all. The power outlets work intermittently at best.
· The Wi-Fi was terrible — slow and with extremely low data throughput. It kept buffering and disconnecting, making it impossible to get any work done or even browse normally.
· No razor provided in the bathroom.
· The hairdryer had no attachments — not a single nozzle or diffuser. And to make things even worse, there wasn't a single power outlet in the bathroom. So in a 5-star hotel, I had to dry my hair next to the bed, with no mirror nearby. Absolutely ridiculous.
· The breakfast was very mediocre — just a plain omelet with bacon, and they still managed to ruin it.
To top it all off, I decided to order room service. The delivery driver dropped off my food at the reception desk at 10:20 PM and sent me a photo as proof. Do you know how long I had to wait for someone to bring it up to my room? 40 minutes. I went down to the front desk twice to ask about my order, and no one even apologized. We're in the 21st century — most hotels have delivery robots that bring food to your door in 5 minutes. Here, I paid three or four times as much and received this level of service. It's simply insulting.
I have already canceled my second night and am checking out early. For this kind of money and with this kind of service, this stay was a complete disgrace. I expect a substantial refund for the night I actually spent here.
Show more
Price per night fromS$ 391
Posted on Aug 13, 2026|Deluxe Room-King Bed
Guest UserDue to the recent Typhoon Dolphin, I opted for a staycation at Kerry Hotel Pudong by Shangri-La.
Upon arrival, there was no assistance from the bell staff or porters.
During checkin, The receptionist handed me a small slip of paper which, at first glance, I assumed was some sort of advisory regarding Typhoon Dolphin. Upon closer inspection, I realised that this tiny, thin and flimsy piece of paper was actually the Kerry Club welcome letter.
I found this genuinely surprising. A Club welcome letter is one of the first touchpoints for premium-room guests and would normally be presented on proper stationery. Instead, this looked more like a piece of scrap office paper I would use to test whether a pen still had ink.
More importantly, the receptionist did not explain my Club benefits. There was no explanation of breakfast hours, breakfast venue, hotel facilities, checkout time, Club Lounge opening hours or other Club privileges. There was not even a simple introduction along the lines of, “You have been assigned a park-facing room on the Club floor.”
As a result, when I entered my room on Level 25, I was initially rather confused.
My first impression was that the room felt noticeably dated and I genuinely could not tell whether I had actually been assigned a Club Room.
I was not sure if it was one.
There was no Club welcome letter placed on the desk, no welcome amenity and no Nespresso machine. In its place were several packets of instant coffee. Even the complimentary bottled water was the basic Coca-Cola-owned Chun Yue (纯悦) brand.
At that point, the sign along the corridor was the clearest indication I had received that this was a Club-level stay. Not a great first impression.
However, it did get better from there, since I discovered that John Masters toiletries were available in the bathroom, which were nice to use, and I was in fact placed in a high floor room that overlooked century park and I could see the lovely view of the 3 iconic skyscrapers of Shanghai.
The housekeeping team were amazing, the longest I waited was just 30 minutes after I had requested items, and they were checking in on whether I needed anything during the turndown service, they were also incredibly friendly and polite. The room was also immaculately cleaned. Truly 5 stars!
The lounge was also great - evidenced by the amount of people using it during my 3 nights here at this hotel- the lounge was always busy. The evening cocktail service served beyond the usual typical hors d'oeuvres, and was more like a simple dinner buffet. The main dish on my last night - Beef Biryani was really good, and quite authentic in my opinion. It was good by club lounge food standards. The club lounge staff were also excellent. I remember a Caucasian male staff member — unfortunately, I did not get his name or position — who spoke fluent English, answered my queries clearly and resolved any issues I had promptly. Kudos to him!
The gym was so huge and well equipped that I thought I had walked into an expensive commercial gym a la FitnessFirst or Virgin Active. The pool was also large with 5 swimming lanes.
Back to the room. The bed was quite hard. On the positive side, the air-conditioning remained strong, quiet and effective despite the age of the hotel.
The bathroom was probably where the age of the room was most apparent. There was no rain shower or bidet. Some of the floor tiles near the entrance also appeared to be loose, as I could hear and feel slight movement beneath them whenever I walked in and out.
Check-out was brisk and straightforward. This time, a member of staff proactively assisted me with my luggage, loaded my bags into my DiDi and helped with the car door.
Overall, I believe Kerry Hotel Pudong remains a good choice for business travellers who need to be close to the Shanghai New International Expo Centre (SNIEC), Huamu or other parts of Pudong.
However, I would rate its value for money as merely average.
Show more
Price per night fromS$ 162
Posted on Jun 20, 2026|Deluxe Room-King Bed
Guest User
Back at the Peninsula again! This review is a HUGE, HUGE, HUGE, HUGE, HUGE, HUGE, HUGE, HUGE, HUGE, HUGE, HUGE, HUGE, HUGE, HUGE, HUGE, HUGE shout-out to Mason, Richew, and Ivan from the beverage department. They are handsome, kind-hearted, gentlemanly, friendly, professional, and incredibly skilled! 🌟🌟🌟🌟🌟 Absolutely a benchmark for the Peninsula! If you see this, please, please, please remember to give Mason a special commendation!!!!
Show more
Price per night fromS$ 602
Posted on Aug 5, 2026|Superior Double Room
Guest UserThe room was spotless, and the AC was on when I walked in, making the air fresh and free of any strange odors – it even had a clean, pleasant scent. It was spacious and bright, making for a very comfortable stay. Getting to Disneyland was also convenient, just a 15-minute taxi ride. Overall, a great experience, and I'd definitely stay here again.
Show more
Price per night fromS$ 76
Posted on Aug 11, 2026|Family Oasis With Kids Pool - King Bed Room
AXuaner~While the location of Banyan Tree Shanghai on the Bund is undeniably perfect, offering stunning views of both sides of the Huangpu River and Lujiazui from the floor-to-ceiling windows, and the breakfast was delicious and plentiful, the service experience for a luxury hotel was quite disappointing. It took four calls to the front desk to get through at night, and the promised cake and welcome fruits only arrived right before bedtime. The aromatherapy for the turn-down service, which I specifically requested, was also missed. Furthermore, some of the facilities are starting to show their age. Overall, despite the beautiful hardware and views, the lack of attentive service and the aging facilities severely detracted from the stay, making it poor value for money.
Show more
Price per night fromS$ 399
Posted on Jul 29, 2026|King Deluxe Room
Guest User
Stepping into the room, I was immediately greeted by the towering 'Huangpu River Four-Piece Set' (referring to the iconic skyscrapers) outside the window. Sitting on the sofa, the Huangpu River unfolded before me like a dynamic scroll painting.
The bedding was incredibly soft and delicate; I instinctively wrapped myself tightly in the duvet. The Aesop pine-scented amenities were elegant and long-lasting, perfectly matching the Waldorf's style. The walk-in closet was well-designed and practical.
I had bought some 'Ice Beauty,' 'Goddess,' 'Pink Iron Cannon,' and 'Orange Dream' flowers, and was using the room's trash can as a makeshift vase. The thoughtful Nini noticed and kindly replaced it with a beautiful glass vase. 👍
Aaron and Katrina provided meticulous and attentive service.
It was a great 4-day experience. I'll definitely be back.
Show more
Price per night fromS$ 425
Posted on Jul 27, 2026|Mega Room On The Bund
sainanyThe river view is absolutely stunning, with large windows directly overlooking the Huangpu River – a top-notch view! There's a huge 3-meter bed, and a long sofa chair by the window that could easily sleep two more people. This room would be super comfortable for a family trip. Both the shower and bathtub in the bathroom are great, with excellent water pressure. The staff were all very warm and helpful, and everything was just perfect. I'll definitely be back!
Show more
Price per night fromS$ 397
Posted on Jul 3, 2026
Guest UserThis hotel was great the service was amazing for the price , the staff were amazing and very very helpful , especially XiaoDing she gave us a complimentry breakfast for free! I aslo had proplems with a delivery app and the staff helped and ordered for me ! The best hotel!
Show more
Price per night fromS$ 128