Spa Hotels in Shanghai

Guest Feedback & Appreciation Hotel: Bellagio Staff Member Recognized: Mr. Gary I have stayed at Bellagio on numerous occasions, both personally and while hosting business partners. Overall, the hotel’s facilities are good and suitable for business travelers. However, I have consistently felt that the service quality does not always match the standard of the facilities. From my observation, many members of the service team are very young, with some being university students or interns. While they are polite, enthusiastic, and willing to help, they understandably lack practical experience. As a result, there have been occasions where commitments made by one staff member were not followed through, requests were delayed, or guests received little or no update on the progress. For example, some service requests took more than 30 minutes before any response or feedback was provided. During my most recent stay, however, I experienced a noticeable difference because of Mr. Gary. Unlike my previous stays, where feedback often ended without any follow-up, Mr. Gary responded promptly whenever an issue was raised. More importantly, he consistently followed up until the matter was resolved. Whenever an immediate solution was not available, he quickly proposed practical alternatives to ensure that my needs were met. His sense of ownership and commitment to guest satisfaction were clearly evident. One example was when I was using the hotel’s meeting room. The meeting room display only supported HDMI, while most modern laptops now use Type-C connections. The hotel did not have a Type-C-to-HDMI adapter available. Upon noticing this, Mr. Gary immediately arranged for the use of a hotel computer as an alternative, allowing my meeting to continue without interruption. This was a thoughtful and effective solution that demonstrated excellent customer service and problem-solving ability. There was also an occasion when I requested a clothes rack for my room. After waiting for more than 30 minutes, it still had not been delivered. Once I informed Mr. Gary, he immediately investigated the matter, ensured the request was fulfilled, and sincerely apologized for the delay. On another occasion, I requested express laundry collection. Unfortunately, the garments were not collected until the following day. After I informed Mr. Gary, he immediately arranged for the issue to be handled. As the delay resulted from the hotel’s oversight, the express service charge was waived. I appreciated both the prompt recovery and the willingness to take responsibility for the mistake. I would also like to offer a suggestion regarding the hotel’s laundry service. I believe there is still room for improvement in handling premium garments. Many high-end clothing brands use removable care labels for comfort, meaning the garments no longer have washing instructions attached. At several other international hotels, the laundry teams are experienced enough to identify the appropriate cleaning method based on the fabric and garment construction, supported by more advanced laundry equipment and processes. At Bellagio, however, the laundry team appeared less confident in handling such items. I hope the hotel will continue investing in staff training and equipment upgrades to further improve this service. Overall, Bellagio offers very good facilities and provides a comfortable environment for both business and leisure travelers. While there are still opportunities to strengthen service consistency across the team, I would like to specifically recognize Mr. Gary for his professionalism, responsiveness, initiative, and strong sense of ownership. His proactive attitude, effective communication, and genuine commitment to solving guests’ problems significantly improved my experience during this stay. Employees like Mr. Gary truly represent the level of hospitality that guests remember, and I sincerely hope the hotel recognizes and encourages more team members to demonstrate the

They gave us an ideal room with a view of the Pearl Tower! The service was excellent; they really went out of their way to help us due to our flight cancellation because of a typhoon. At the reception, there were Russian-speaking hostesses, and the local hostesses also spoke decent English. The rooms truly felt like heavy luxury! Everything worked perfectly. On the downside, breakfast was very specifically Chinese, you really had to pick and choose what to eat to avoid food you weren't accustomed to. Also, the hotel allegedly miscalculated our stay twice, increasing the cost retroactively each time. Another unpleasant detail is that booking this hotel through Trip.com is considered a pre-booking, and you will effectively be charged twice at the hotel itself, plus a deposit for your stay. The pre-booking amount will only be refunded a few days after checkout – just be prepared for this.

What can I even write about this place?! The name itself says it all. It's immediately clear that the service, cleanliness, hospitality, and amenities are top-notch. The breakfast was simply magnificent; we didn't know what to try first. The location is superb – you walk out of the hotel and the metro is right there. The restaurant and bar on the upper floors offer an amazing view, but the prices are quite high too.

An absolutely wonderful experience! **Facilities:** Even though it's an older hotel, I was initially worried the facilities might be outdated. But when I arrived, I realized there was no need to worry at all. The overall vibe is one of rich heritage and understated luxury, without feeling old-fashioned. I personally loved it. **Hygiene:** The hygiene was excellent; I didn't notice any issues. **Environment:** Simply fantastic. Both the hotel itself and the guests staying there collectively create an atmosphere that made me feel it was truly great value for money. This is a hotel with genuinely sincere service and a superb location, well worth experiencing. I absolutely loved it.

We finally stayed in the long-coveted room with the scenic bathtub. The floor-to-ceiling window bathtub is definitely the highlight, offering a serene view of the flowing river and the city's towering buildings – capturing the unique romance of Shanghai perfectly. The breakfast buffet in the morning was incredibly thoughtful, with a wide variety of dishes catering to both adults and children. With no rush, we savored the moments amidst the city's riverfront panorama, creating warm birthday memories for the kids.

Let's start with the positives: the location, room decor, and service were all exceptional – truly superb. From the room, you can enjoy stunning views of the Bund and Pudong, as you can see from the pictures. The hotel's long corridor is located within the historic Shanghai Club building, which is fantastic for photos. Due to traffic restrictions, food delivery isn't available, but there are plenty of dining options and convenience stores nearby. Now for the negatives: the breakfast selection was limited and the taste was mediocre, which doesn't quite match the hotel's caliber. Also, the restaurant was quite cold, so those wearing dresses or shorts in summer should be aware. The hot water in the bathroom sink wasn't working. A technician came to fix it, and it worked for a bit, but by the afternoon, it was cold again.

What a gem of a hotel! I experienced 5-star service and quality for the price of a 4-star, truly amazing value for money! The hotel's overall design is stunning, bright yet cozy (especially the blinds and the floral arrangements in public areas – a visual delight). The mattress was just right, offering excellent support, and the fresh air system was incredibly effective, keeping the room consistently fresh and airy. What truly stood out was the breakfast. Unlike the monotonous buffets at typical hotels, they offered an à la carte, made-to-order service, akin to an executive lounge at a 5-star hotel (complemented by a simple semi-buffet of drinks, fruits, congee, and bread). The Western Eggs Benedict set was exquisite and delicious, both visually appealing and flavorful, enhancing the overall experience. Most of the staff were friendly and natural, making me feel right at home. The overall experience far exceeded my expectations, and I highly recommend it to anyone looking for quality and great value!

The staff were all very friendly and had excellent service. However, the water from the sink was consistently yellow, and even after reporting it, the issue couldn't be resolved, making me hesitant to even wash my face. The room's decor and carpet were quite old, giving the whole place a very vintage feel. Aside from the convenient location, especially for getting to Xintiandi, I wouldn't recommend anything else.

We had a wonderful stay at W Shanghai – The Bund and would definitely choose to stay here again. The hotel is stylish, very clean, and the facilities are excellent. The staff were friendly, welcoming, and always happy to help. We really appreciated that they accommodated a late check-out after our flight was delayed, which made the end of our trip much less stressful. The breakfast buffet had a fantastic selection of both Western and Chinese dishes, with plenty of variety each morning. We also enjoyed spending time at the outdoor pool and fitness centre, both of which were well maintained. One of the highlights was the outdoor bar area overlooking the Bund – it’s a beautiful place to relax in the evening with amazing views of the Shanghai skyline. The location is excellent and within walking distance of the Bund, making it easy to explore the area on foot. Overall, we had a very pleasant experience and would highly recommend W Shanghai – The Bund to anyone visiting Shanghai. It offers great service, excellent facilities, and an unforgettable view.

My parents came to Shanghai from Korea to visit me, and I specifically chose the Conrad Shanghai, hoping to spend a relaxing and wonderful time with them. It turned out to be an absolutely brilliant decision! The hotel environment is elegant, and the room is spacious and comfortable. My parents kept exclaiming, ”It's so beautiful!” as soon as they entered, and they were incredibly happy with their stay. Every morning, we enjoyed a lavish breakfast together, and in the evenings, we admired Shanghai's night view, creating many unforgettable memories. Loreina, Quain-G, Ivy, and Heaven – every staff member was incredibly warm, patient, professional, and thoughtful, making my parents feel like they were part of the family. Their detailed and considerate service made this trip even more perfect. Every day spent with my family on this trip was filled with happiness, and choosing the Conrad Shanghai truly made our Shanghai journey the most beautiful memory. Whether I'm traveling alone or bringing family to Shanghai in the future, I will undoubtedly choose this place again! Thank you sincerely, and I look forward to seeing you next time! 🩵💙💜🤍💚