Absolute nightmare, steer clear! I stayed at this hotel on a certain day in July and lost my complete Cartier watch box, original invoice, and warranty card. Initially, the hotel claimed they hadn't seen my shopping bag. After I insisted the items were in the room, they changed their story, saying the bag was empty and the housekeeping manager had thrown it away. Their conflicting statements show they were deliberately lying. The Cartier watch was brand new and unused, and the original full set of accessories cannot be repurchased from the boutique, leading to an immediate depreciation. Cartier boutiques do not sell original watch boxes separately. With the entire set of original accessories missing, the watch's value has plummeted significantly. This will result in continuous depreciation for future maintenance and resale, representing a long-term financial loss. The hotel only offered to refund my room fee as a settlement and refused to take responsibility for the loss! The hotel management is a mess, and the staff lack integrity. Never leave valuable items or important documents in the room. It's incredibly difficult to seek compensation if they go missing. I absolutely do not recommend staying here.
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