Hotel near Karon Beach,Phuket22.9% of visitors choose this area
With a stay at Phuket Orchid Resort and Spa in Karon, you'll be near the beach, a 3-minute walk from Karon Beach and a 2-minute drive from Kata Beach. This 4-star resort is 5.1 mi (8.2 km) from Patong Beach and 11 mi (17.6 km) from Kamala Beach.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this resort include babysitting (surcharge), an arcade/game room, and gift shops/newsstands.
Enjoy international cuisine at Le Bayon, one of the resort's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include limo/town car service, complimentary newspapers in the lobby, and dry cleaning/laundry services. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Make yourself at home in one of the 524 air-conditioned rooms featuring refrigerators and LCD televisions. Rooms have private balconies. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Partially open bathrooms have complimentary toiletries and bathrobes.
MMaggie from Mgl2025.02.18
This is an amazing resort for family members, especially kids who enjoy playing in the water slide and playground. The breakfast is delicious, and the location is close to everything you need.
It seems like renovated since came here last time.
Hotel near Bang Tao Beach,Phuket2% of visitors choose this area
With a stay at Sole Mio Boutique Hotel and Wellness - Adults only in Choeng Thale, you'll be within a 15-minute drive of Surin Beach and Bang Tao Beach. This upscale hotel is 3.9 mi (6.3 km) from Kamala Beach and 9.9 mi (15.9 km) from Patong Beach.
Take advantage of recreational opportunities offered, including a health club, an outdoor pool, and a sauna. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
At Sole Mio Boutique Hotel and Wellness - Adults only, enjoy a satisfying meal at the restaurant. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 6:30 AM to 10:00 AM.
Free self parking is available onsite.
Make yourself at home in one of the 105 air-conditioned rooms featuring kitchens with refrigerators and microwaves. Rooms have private balconies. 50-inch Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and desks.
MMIKE742024.08.08
Perfect room, perfect breakfast, perfect pool, perfect staff. You might not like the location, because there are plenty buildings under construction and a bit far from the beach (but they have a bus that can deliver you there). While I was swimming in the pool I counted about 15 construction cranes which spoil the view. But the rest is just perfect.
Hotel near Patong Beach,Phuket30.1% of visitors choose this area
Beyond Patong is centrally located in Patong, a 3-minute walk from Patong Beach and 8 minutes by foot from Bangla Road. This 4-star hotel is 1.5 mi (2.4 km) from Jungceylon Shopping Center and 4.1 mi (6.6 km) from Karon Beach.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Patong? This hotel has 4650 square feet (432 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 161 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and bidets. Conveniences include phones, as well as desks and minibars.
GGuest User2025.03.19
Location wise it is excellent as it is close to beach, Bangla road and night market. Room size is good but the sink is in the middle of the room that may make floor wet sometimes. This hotel consists 3 or more buildings connected together. Most of the rooms (except some with balcony) do not have view (not even street view) and there is no natural light comes into the room that is not good. The housekeeping is ok but sometimes they come quite late such as 4 pm. That staffs at front desk is good and they responded to the problems that I reported quite fast. The amenities are very good too.
1016 reviews
8.4/10
Price from
S$ 52
per night
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Hotel near Kata Beach,Phuket17.2% of visitors choose this area
In the heart of Karon, OZO Phuket is within a 5-minute drive of Karon Beach and Kata Noi Beach. This 4-star hotel is 2.6 mi (4.2 km) from Karon View Point and 3.4 mi (5.4 km) from Big Buddha.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a waterslide and a fitness center. Additional features at this hotel include complimentary wireless Internet access and concierge services.
Enjoy a satisfying meal at EAT serving guests of OZO Phuket. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 255 air-conditioned rooms featuring refrigerators and minibars. Complimentary wireless Internet access keeps you connected, and 43-inch flat-screen televisions are provided for your entertainment. Bathrooms feature showers, complimentary toiletries, and bidets. Conveniences include phones, as well as safes and desks.
AAlice2024.03.18
“I recently stayed at this hotel during my vacation, and I must say it was a delightful experience. The hotel is impeccably clean, with bright rooms and a fantastic pool. The staff were all incredibly kind and helpful, and the breakfast was the best we found in Thailand. It’s a family-friendly place, and there were plenty of young children enjoying themselves. The only downside is the location, which, despite being close to the sea, unfortunately doesn’t offer any views of the ocean from either the pool or the rooms.”
Hotel near Kata Beach,Phuket17.2% of visitors choose this area
Beyond Karon is an elegant beachfront resort located on the picturesque Karon Beach in Phuket. Designed exclusively for adults the resort offers contemporary rooms with breathtaking ocean views and luxurious amenities. Guests can enjoy multiple swimming pools and a tranquil spa for relaxation. Dining options include a range of cuisines served in stylish settings ensuring a memorable culinary experience. With its serene atmosphere and convenient access to local attractions. Beyond Karon is the ideal destination for those seeking a perfect blend of relaxation and adventure.
GGuest User2025.02.26
A nice place to stay. Great location. One of the few seafront hotels on Karon beach. Nice pool area. The sunbeds are always available. Breakfasts are good, the area not crowded. Attention!!! The hotel is 18+, so there are lots of elder people, being 44 years, I was one of the youngest guests. So do not expect fun and joy, more of relax type. No gym in the hotel. They provide access to the other hotel's gym, which is not very close.
Liked the place, but not sure I will return.
Hotel near Phuket Town,Phuket5.4% of visitors choose this area
Dara Hotel is a stylish 4-star hotel, uniquely designed with a movie theater theme, offering guests an exciting and cinematic atmosphere. Located in the heart of Phuket, the hotel is just 2 minutes away from Central Phuket, the island’s largest shopping mall, making it an ideal base for shopping and exploring the vibrant city. With its prime location, Dara Hotel provides easy access to all the top attractions around Phuket, ensuring a convenient and comfortable stay for both leisure and business travelers.
Whether you're looking to relax or explore, Dara Hotel is perfectly situated to meet all your travel needs.
AAnil Prabkhudesay2025.03.28
Average 3 star hotel. Worth for a night
Pros:
- Good cafe and massage nearby
- Big mall Central Phuket is 10 minutes walk
- Monkey hill 30 mins walk
Cons:
- Breakfast water cups smell rotten. Almost lost appetite after that sip
- Not so clean room
Hotel near Patong Beach,Phuket30.1% of visitors choose this area
When you stay at You Dee Hotel in Patong, you'll be near the beach, within a 5-minute drive of Patong Beach and Bangla Road. This hotel is 2.5 mi (4 km) from Karon Beach and 5.5 mi (8.8 km) from Kata Beach.
Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. Additional features at this hotel include complimentary wireless Internet access and concierge services.
Enjoy international cuisine at You Dee Hotel Kitchen, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Make yourself at home in one of the 83 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and minibars.
GGuest User2025.03.11
I'll just be real with my personal experience,starting with the highlights of this hotel. Great location,superb rooftop bar overlooking the stunning mountain view and ocean view. The hotel's buffet breakfast was so good and delicious. The staffs were really helpful and the receptionists were being informative and patient to lay down all the policies that the hotel has established. I wanna give a nice 5 starts to this Hotel: i spent more time in there and i really enjoyed my stay! Management, like all other part of the Team is super nice! Really a family business with a special care of customers! Location is perfect: very close by to everything needed. Room was good and would recommend.
Hotel near Rawai Beach,Phuket2.1% of visitors choose this area
With a stay at Meet Holiday Hotel in Rawai, you'll be in the entertainment district, a 4-minute walk from Rawai Beach and a 4-minute drive from Promthep Cape. This beach aparthotel is 4.9 mi (7.9 km) from Kata Beach and 7.3 mi (11.8 km) from Karon Beach.
Relax at the full-service spa, where you can enjoy massages and body treatments. Additional amenities at this aparthotel include complimentary wireless internet access, concierge services, and a communal living room. The beach shuttle (surcharge) makes getting to the surf and sand a breeze.
Relax with a refreshing drink at one of the 5 beach bars. A complimentary buffet breakfast is served daily from 7:30 AM to 10:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Make yourself at home in one of the 50 air-conditioned rooms featuring LCD televisions. Your pillowtop bed comes with premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature bathtubs or showers with rainfall showerheads and hair dryers.
AAnonymous User2024.12.26
The hotel is well located, unfortunately the beach concept is not what we expected (sand beach) so that was disappointing. The breakfast was oriented mainly to Chinese taste so that was another disappointment. Moreover, only two days out of four there was two types of fruits (watermelon and pineapple).
Hotel near Rawai Beach,Phuket2.1% of visitors choose this area
When you stay at kana international hotel in Rawai, you'll be by the sea, within a 15-minute drive of Rawai Beach and Big Buddha. This hotel is 4.6 mi (7.5 km) from Kata Beach and 6.1 mi (9.8 km) from Karon Beach.
Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. This hotel also features complimentary wireless internet access and a picnic area.
Featured amenities include a 24-hour front desk and luggage storage. Free self parking is available onsite.
Make yourself at home in one of the 28 guestrooms. Complimentary wireless internet access is available to keep you connected.
GGuest User2025.03.02
The environment is still very good, and it is more convenient to take a taxi. If you need to travel, the hotel can assist in the taxi service.
Hotel near Patong Beach,Phuket30.1% of visitors choose this area
When you stay at Bauman Residence Patong, Phuket, you'll be near the beach, within a 5-minute drive of Patong Beach and Bangla Road. This 4-star hotel is 3.6 mi (5.8 km) from Karon Beach and 5.6 mi (9 km) from Kamala Beach.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and a hair salon.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired Internet access, a 24-hour business center, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 294 air-conditioned rooms featuring refrigerators and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries.
AArthur Kalantaryan2025.01.31
It was a nice hotel, with friendly staff. The breakfast was cheap and yummy. You need to walk 10 minutes to reach the beach. The swimming pool was cool
751 reviews
8.5/10
Price from
S$ 37
per night
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Top 20 Premium Hotels in Phuket
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Discover our curated selection of premium hotels in Phuket for your next stay
No.
1
9.4/10
74 reviews
Marriott's Phuket Beach Club
Hotel near Mai Kao Beach, Phuket
"Great stay!""Great rooms"
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No.
2
8.9/10
42 reviews
Villa Escape Burasari
Hotel near Coconut Island, Phuket
"Good Location"
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No.
3
9.5/10
15 reviews
The Chava Resort
Hotel near Surin Beach, Phuket
"Good Location"
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No.
4
9.2/10
789 reviews
The Racha
Hotel near Racha Island, Phuket
"Classy environment""Great beach"
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No.
5
9.2/10
78 reviews
Marriott's Mai Khao Resort - Phuket
Hotel near Mai Kao Beach, Phuket
"Great stay!""Friendly owner"
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No.
6
8.8/10
54 reviews
The Pavilions Phuket
Hotel near Layan, Phuket
"Great stay!""Friendly owner"
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No.
7
9.1/10
1099 reviews
Phuket Marriott Resort & Spa, Merlin Beach
Hotel near Patong Beach, Phuket
"Great for kids""Great swimming pool"
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No.
8
8.7/10
14 reviews
Twinpalms Bangtao Phuket Tented Resort
Hotel near Bang Tao Beach, Phuket
"Good Location"
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No.
9
9.2/10
482 reviews
JW Marriott Phuket Resort & Spa
Hotel near Mai Kao Beach, Phuket
"Delicious breakfast""Classy environment"
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No.
10
9.3/10
168 reviews
The Slate, Phuket
Hotel near Nai Yang Beach, Phuket
"Delicious breakfast""Great design"
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No.
11
9.4/10
414 reviews
The Nai Harn
Hotel near Nai Harn Beach, Phuket
"Great beach""Delicious breakfast"
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No.
12
8.8/10
43 reviews
Impiana Private Villas Kata Noi
Hotel near Kata Beach, Phuket
"Great stay!""Friendly owner"
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No.
13
8.7/10
145 reviews
Malisa Villa Suites
Hotel near Kata Beach, Phuket
"Friendly owner""Classy environment"
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No.
14
8.5/10
55 reviews
Veranda Resort Phuket, Autograph Collection by Marriott
Hotel near Panwa Cape, Phuket
"Great stay!""Great sea view"
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No.
15
8.8/10
84 reviews
Dusit Thani Laguna Phuket
Hotel near Bang Tao Beach, Phuket
"Great stay!""Friendly owner"
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No.
16
9.1/10
406 reviews
Pullman Phuket Arcadia Naithon Beach
Hotel near Nai Yang / Nai Ton Beach, Phuket
"Delicious breakfast""Great swimming pool"
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No.
17
9.0/10
78 reviews
Wyndham Grand Phuket Kalim Bay
Hotel near Kamala Beach, Phuket
"Great stay!""Friendly owner"
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No.
18
9.0/10
133 reviews
La Flora Resort Patong
Hotel near Patong Beach, Phuket
"Close to beach""Great beach"
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No.
19
9.0/10
217 reviews
SAii Laguna Phuket
Hotel near Bang Tao Beach, Phuket
"Great beach""Great swimming pool"
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No.
20
9.0/10
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Hotel near Chalong, Phuket
"Friendly owner""Great swimming pool"
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Latest Reviews for Phuket Hotels
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Find highly-rated hotels with real reviews and ratings to find the perfect stay!
9.0/10
PPikachuuuuuuThe hotel has nice pool and spa facilities.
It welcomes family too, so it has children in the pool.
We arrived in the hotel in the evening.
Some negative things happened
The room has water leaking issue from the fridge,
The bed is made of veneer wood, so the broken corner is extremely sharp. I got cut in the room in the first 15 mins after entered the room, my foot was bleeding a lot. I called the hotel for the issue, they sent a first aid staff, and other staff to help. They changed another room for me, and also compensated me some hotel credit and 2 massages.
The hotel has nice breakfast daily, the roof top bar is gorgeous to go. Room view is stunning. But the details are not taken care, such as bathroom has mold in the edge, and some humid insects moth, and the toilet seat has no slow down closing function. The balcony door would make noise if it is a windy night, when the wind snap the glass door, it will create quite noisy sound at night. In our room, the drain somehow was stuck, and shower water came out, since the first night, but we after complain they have fixed the issue. Also the room and bathroom lighting is too romantic(dark). i think if they could be much more bright would be better. Restaurant staffs, front desk staffs are very nice.
Hotel near Patong Beach, Phuket 30.1% of visitors choose this area
Price per night fromS$ 96
8.7/10
DDariaVery friendly and homely hotel. Excellent location. The staff is just great. Delicious breakfasts. There are some minor minuses, but the pluses outweigh them all. We had a family vacation with a child. Everyone was happy. The staff did not need to be reminded of anything, as is the case in most hotels. Bed linen, towels, and all the accessories for the child were already there upon check-in. We lived in two different rooms: a regular one with a view of the pool and one with access to the pool. We liked both options.
Hotel near Kata Beach, Phuket 17.2% of visitors choose this area
Price per night fromS$ 44
8.5/10
TThe PearlChatGPT 4o mini
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The nature phuket was such a beautiful hotel. I booked deluxe room for 3 nights. Amazing mountain and sea view. Room. Was so spacious. The sliding doors was a impressive idea. Balcony so big and me and my girl had a good time over there. Walking distance to kalim beach. Staff so friendly, especially NUT from front desk. Unfortunately I have to check out 2 days earlier, due to leg fracture at island hopping. Missed the pool side experience. Strongly recommended. Best hotel for relaxing and have fun.
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I had a wonderful stay at The Nature Phuket. I booked a deluxe room for three nights, and it was fantastic. The mountain and sea views were breathtaking, and the room itself was spacious and well-designed. The sliding doors and large balcony were particularly impressive, providing a great spot for relaxation with my partner. The hotel is conveniently located within walking distance of Kalim Beach. The staff were exceptionally friendly, especially Nut from the front desk, who was incredibly helpful. Unfortunately, I had to check out two days early due to a leg fracture from an island-hopping trip, so I missed out on the poolside experience. Despite this, I highly recommend The Nature Phuket as a top choice for a relaxing and enjoyable stay.
Hotel near Patong Beach, Phuket 30.1% of visitors choose this area
Price per night fromS$ 71
8.4/10
AAmir JamaliWe stayed at Phuket Graceland Resort for two nights and had a wonderful experience. The hotel’s location is perfect, close to the beach and within walking distance of local attractions. The facilities were excellent, and the staff was friendly and accommodating. Our room was spacious, clean, and comfortable, providing everything we needed for a relaxing stay. The breakfast buffet offered a wide variety of delicious options. Overall, we were very happy with our stay and would highly recommend this hotel to anyone visiting Phuket.
Hotel near Patong Beach, Phuket 30.1% of visitors choose this area
Price per night fromS$ 87
8.4/10
IIden CeeThis is a review I would have wanted to see before going. Let’s start with the good: the resort is stunning. Very aesthetically pleasing the lights trees and structure. The resort is big so they have pretty little cold carts to take you around the resort that are on call by simply dialing reception. The staff is responsive which is a perk and everyone smiles and is kind. The attitude is a huge plus. You will like that.
Now the bad: it will shock you how quickly the room will become completely wet if you turn off the air conditioning. Unfortunately the AC is turned on super low meaning ice cold. As a result difficult to stay in the room without a sweater and socks. The bathtub also wasn’t working properly (drainage) therefore after freezing at night can’t exactly heat up from a nice steamy bath. The shower is okay though If you learn the dials. So I opted for long hot showers but the bathtub was part of my rest time and couldn’t do it. There was no compensation for this events but The staff did offer to change the room but the only available room was deep down on one of the ground floors with not much light and lots of stairs and no view. I opted out of it. The beach: You should know if you think the beach is connected to the resort it isn’t. You’ll have to exit the resort and cross the road to get there. Make sure you carry shoes as it’s a rough sand beach. It’s not the smooth white sand beach I somehow thought it would be but it’s fairly on the cleaner side in comparison to others. If white find sand clean beaches are what you want this isn’t it. The beach is nice to look at from the room though. There is no free minibar etc like other five star restaurants offer so prepare for that. As it’s a resort it will also cost much more than a normal shop. So here is an honest review. Really nice staff,pretty views. Facilities are okay like casa boho was a nice bar.
This is what I wish I read before going so I prepare my mind: I left earlier because I just couldn’t relax like I had hoped. Enjoy!!
Hotel near Kamala Beach, Phuket 1.7% of visitors choose this area
Price per night fromS$ 153
8.3/10
GGuest UserTake the parents to feel the Youth Hostel for the first time. This is very clean. The hostess waited until we did cleaning and maintenance every day at 12 o'clock. I stayed for two days. It was close to the center. There were not many people staying. It was very comfortable. It was great. Recommend!
Hotel near Phuket Town, Phuket 5.4% of visitors choose this area
Price per night fromS$ 7
8.2/10
JJoanneHYI recently stayed at this hotel for 3 nights, and my experience was fantastic. I originally booked a pool-access room for all three nights. However, due to an unexpected system issue, the hotel was unable to provide the pool room for the entire stay. Instead, they arranged for me to stay one night in the pool room and upgraded me to a much larger room for the remaining two nights. To make up for the inconvenience, they also offered a complimentary dinner, which was a lovely touch.
One of the highlights of my stay was the thoughtful birthday surprise they prepared for me. When I entered the room, it was beautifully decorated with “Happy Birthday” wishes, which made my day extra special and memorable.
Although the hotel is slightly older, the outstanding service more than made up for it. The staff were attentive, friendly, and went above and beyond to ensure we had a pleasant stay. The central location is another great advantage, making it convenient to explore the area and enjoy the local attractions.
Overall, I was very pleased with the hotel’s dedication to their guests. Despite the minor hiccup with the booking, their efforts to make it right truly impressed me. I highly recommend this hotel for anyone looking for a memorable stay with exceptional service and a great location.
Hotel near Patong Beach, Phuket 30.1% of visitors choose this area
Price per night fromS$ 40
7.7/10
EElenaKeyThere is all new in the hotel 😍
New furniture, linen, air conditioning and towels, etc.
And it's great!
The staff is very friendly and provides good service. From the hotel to the beach it is only two minutes by foot 😃
Beautiful large pool and area with bridges, palm trees and flowers.
The beds are magical, very comfortable.
The room has a refrigerator, kettle, water, coffee, hairdryer, large smart TV. Nice comfortable balcony. I highly recommend this hotel.
Hotel near Patong Beach, Phuket 30.1% of visitors choose this area
Price per night fromS$ 34
7.4/10
FFahriyahWe got a free upgrade!! Super nice view with balcony. The beautiful beautiful beach view. The location was perfect. Not too busy and noisy. Big 7-11 store nearby the hotel. Park your bike opposite the hotel. It's safe! We parked there for a week.
Staff was super nice and friendly. The room has an old smell but it's clean. We brought our room spray. So it's all good. The bed was nice and room was super cosy. We definitely will come again to this hotel..!
Hotel near Patong Beach, Phuket 30.1% of visitors choose this area
Price per night fromS$ 73
7.1/10
FFroyWhen I checked in, the hotel said they have not received the payment for my stay and wanted me to pay again (I already paid full amount on Trip.com), the staff weren't helpful at all and said I need to talk to Trip.com instead, even though I showed my receipt and my receipt from my bank.
The staff that was checking me in was not taking accountability at all. I was very happy to be helped by Trip.com by Clarissa who called and spoke to the hotel on my behalf, and once that's done, I got the refund from the hotel.
They should do better but thanks Trip.com for their customer service. I have not yet receive the refund from my bank even when the hotel said they would...so we will see.
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