LOVED our stay here and would recommend the place to others. See my below pros and cons.
Pros:
-the staff was very friendly. They all worked very hard to make sure the guests are happy.
-The food was delicious (especially the curry’s). Everything is good except maybe some of the western things like the hamburgers. Stick with the Thai dishes. The breakfast buffet was slightly above average.
-The rooms were very clean. No bugs.
-They provided us a very nice crib for our nine month old
-we never once heard our neighbors, or any guests, through the walls.
-The ac worked great.
-There is a free shuttle to old town Phuket each day (but see cons below on this).
You can use the Bolt or Grab app to call a taxi. This is much cheaper than the on site taxi.
-Free ride to and from the local beach (it’s not realistic to walk there because the road is too steep).
-The beach is very quiet compared to most beaches in Phuket. There is a bar at the beach that serves all kinds of drinks.
There are free beach chairs for you. If they are all taken the staff has large picnic mats for you to use (see below for negatives about the beach)
-beach area has a small children’s playground. One of those plastic castle style climb / slide things. There is also two small football (soccer) goals and a volleyball net.
-the beach is really nice in its own way. The sand and water is not as beautiful as other Phuket beaches, especially those on the west side, but the views of the nearby islands make it very serene and something the west side beaches don’t have. If you’re not coming to snorkel and see fish, it’s a good beach. There is also lots of shade if needed.
-you get one free kayak rental per stay
-The sheets in the room were changed every day and were very clean and comfortable
-The hot water was really hot and never ran out.
-our room had a mini fridge that worked great and had a little freezer section.
-The pool is very clean, cool, and relaxing. You can order drinks right in the pool
-The upper pool has an amazing view of the Thai islands. Make sure to get to the pool early (8-9am) and secure a chair or two if you plan to have a pool day.
-speaking of the view, because you’re on the east side, there are many islands in the distance, making the view’s spectacular. The west side beaches you’re looking out into open ocean. Here you see mountains and hills in the distance.
Cons:
-they give your room 2 water bottles each day, but you’re stuck at the resort unless you hire a taxi. So we had to continually buy water from the desk or restaurant until we went out to the 7-11 (I recommend stopping at a convenience store on your taxi ride to the resort and stock up on water, drinks, snacks etc that you enjoy)
-you have to get a taxi everywhere, even to a convenience store.
-There is a small store on site that sells snacks, drinks, souvenirs, cigarettes, etc. but it was never open. We got really frustrated because our 9 month old uses water for his formula and we simply couldn’t get enough water, so we had to repeatedly ask to use the store and then a worker finally came and let us buy some water.
-Our room did not have electric outlets next to the bed (could be a pro for some?). Actually, there was only one outlet in the room that was reasonably accessible to charge phones. (Plug outlets are multi purpose, had USA & Europe holes)
-The snorkeling is terrible at the Supalai beach. Very murky and cloudy water (The tides are rather extreme here, hundreds of feet of shore line exposed), leaving a muddy/marsh like area at the beach each evening. We even did a day trip over to Naka Yai island and Nahka noi island and the snorkeling was also pointless because the water is so cloudy. If you plan to snorkel don’t stay in the east side. But if you just want to side by the shore, relax, and get in for a quick dip… the beach is ok.
-No cloths line In Room to hang wet clothes / beach towels
-the free shuttle into town only seats 11 people so you need to r
