Hotel near Karon Beach,Phuket22.2% of visitors choose this area
With a stay at Phuket Orchid Resort and Spa in Karon, you'll be near the beach, a 3-minute walk from Karon Beach and a 2-minute drive from Kata Beach. This 4-star resort is 5.1 mi (8.2 km) from Patong Beach and 11 mi (17.6 km) from Kamala Beach.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this resort include babysitting (surcharge), an arcade/game room, and gift shops/newsstands.
Enjoy international cuisine at Le Bayon, one of the resort's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include limo/town car service, complimentary newspapers in the lobby, and dry cleaning/laundry services. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Make yourself at home in one of the 524 air-conditioned rooms featuring refrigerators and LCD televisions. Rooms have private balconies. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Partially open bathrooms have complimentary toiletries and bathrobes.
ZZhang2024.11.28
We had a great stay here. We first got free upgrade to the family room. The staff were friendly and helpful. What I was really grateful about was that I left Phuket for Krabi in a hurry so I forgot my envelop with cash in it (28k Balt). I called the hotel hoping someone could have found and kept it for me. But to be honest I didn’t have high hope as 28k Balt is a lot of money to the locals. To my great surprise they found it in the safe, and my power bank. A special thanks to the manager, Nancy! Thank you all so much!
Hotel near Kata Beach,Phuket15.8% of visitors choose this area
With a stay at Beyond Kata in Karon, you'll be on the beach, steps from Kata Beach and a 2-minute drive from Karon Beach. This 4-star resort is 6.4 mi (10.3 km) from Patong Beach and 12.1 mi (19.5 km) from Kamala Beach.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a sauna, and a fitness center. This resort also features complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Grab a bite at The Poolside Bar, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this resort consist of conference space and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Make yourself at home in one of the 275 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
LLu Valenzuela2024.10.23
Beautiful resort to stay in, the staff was very friendly, we could enjoy the beach that was right outside of our room, the breakfast buffet was also good, I loved the gym facilities.
Hotel near Patong Beach,Phuket31.1% of visitors choose this area
When you stay at Vignette Collection Dinso Resort & Villas Phuket, an IHG Hotel, you'll be in a shopping district, within a 5-minute drive of Patong Beach and Bangla Road. This 5-star hotel is 3.1 mi (5 km) from Karon Beach and 6.2 mi (10 km) from Wat Chalong.
Pamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, tour/ticket assistance, and a reception hall.
Enjoy international cuisine at The Rice Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 174 air-conditioned rooms featuring refrigerators and minibars (stocked with some free items). 32-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms have designer toiletries and bidets. Conveniences include phones, as well as safes and coffee/tea makers.
AArif Mohamed Alali2024.09.28
I had an amazing stay at Dinso Hotel! The staff were incredibly welcoming and accommodating. A special thanks to Kat for making my experience memorable.
The only drawback was that the service could be a bit slow at times. Also, if you're staying in a garden view room in Building 3, be prepared for a bit of a walk to get there—it's a longer journey than I expected.
Looking forward to coming back!
Very Good
495 reviews
4.2/5
Price from
S$ 181
per night
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Welcome to our elegant hotel located in the heart of Phuket Island - an ideal retreat that blends island charm with warm hospitality. The hotel is situated in the scenic Patong Beach business district, although not directly by the sea, it cleverly maintains a close connection with nature, just 2.2 kilometers away from the stunning coastline, allowing guests to enjoy the convenience while easily embracing the serenity and grandeur of the ocean.
Here, not only does it enable guests to explore the charm of Phuket with ease, but it also elevates the convenience of life to a new level. The hotel is just 1.4 kilometers away from the famous "Simon Cabaret Show," where spectacular performances that blend Thai traditional culture and modern art are performed every evening, making it an unmissable feast to experience authentic Thai flavors. Additionally, the "Jungceylon" shopping mall, which is just 2 kilometers away, is a comprehensive shopping center that combines shopping, dining, and entertainment, fulfilling all your imagination for fashion trends and gastronomic exploration.
It is particularly worth mentioning that our hotel is invested and managed by Chinese bosses, which gives our service team a unique background that not only deeply understands the Eastern hospitality but also integrates a deep understanding of the needs of international travelers into the details. Here, we will ensure that every guest can communicate without barriers through our friendly and warm smiles, fluent Chinese and English communication skills, making your journey more comfortable and pleasant. Whether for business travel or leisure vacation, we are committed to providing you with a warm and comfortable, convenient and efficient accommodation experience.
Choose us, and you'll be starting your perfect journey to experience the charm of Phuket while enjoying our attentive service. We look forward to welcoming you to our little corner of paradise and helping you create unforgettable memories on this beautiful island soon.
SSadiq Abubakar2025.02.26
I had a fantastic experience at the hotel and truly enjoyed my stay. The reception was excellent, particularly thanks to some of the staff members who were incredibly friendly and helpful with everything I needed. I didn’t have to do a thing! I’ll definitely return and recommend it to my friends. My time in Phuket was wonderful. I particularly want to highlight Wu Yanzhu from the staff; he was very helpful and multilingual, which made communication effortless. Overall, the hotel is outstanding! I rate it a perfect 10/10!
Hotel near Patong Beach,Phuket31.1% of visitors choose this area
When you stay at The Coconut Resort in Patong, you'll be near the beach, within a 5-minute drive of Bangla Road and Jungceylon Shopping Center. This hotel is 1.6 mi (2.5 km) from Patong Beach and 3 mi (4.8 km) from Karon Beach. Enjoy the recreation opportunities such as a seasonal outdoor pool or make use of other amenities including complimentary wireless internet access. A roundtrip airport shuttle is provided for a surcharge and free self parking is available onsite. Make yourself at home in one of the air-conditioned rooms featuring refrigerators and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
MMarkMark22025.01.10
I haven’t checked in yet, but I’ve already received a very heart-warming WhatsApp reminder. The boss and his wife are so kind, and the employees are so polite! The hotel is in a busy but quiet location, but the soundproofing of the room could be better. You can hear it if you open and close the door on the left and right of the isolation door vigorously! The swimming pool is excellent for sunbathing. Although the swimming pool is small, there are rarely people there at all times, so it doesn't matter! The room is big and clean! It’s just that the shower water is uneven when taking a shower, but overall it’s acceptable! Although breakfast is not a buffet, it is what I like to eat. The portion is sufficient and it is cooked immediately👍🏼 I will definitely stay here again next time I go to Phuket☺️
Hotel near Rawai Beach,Phuket2.6% of visitors choose this area
The Meet Holiday Hotel-Rawai is one of the newest hotels in Phuket, having been renovated in 2023. From the hotel, Phuket International Airport is approximately 46km away. Phuket International Airport is the closest option for those who prefer to fly, approximately 46km away. There is no shortage of things to see in the area, with the Rawai Beach Resort, CUP Cafe Rawai and Phuket Elephant Ride all nearby. At the end of a busy day, travelers can unwind and relax in the hotel or go out and enjoy the city. This Phuket hotel offers parking on site. Germaphobes can rest easy - the level of cleanliness is highly rated at this hotel. For guests traveling with groups of friends, this hotel is consistently one of the most popular choices.
GGuest User2024.08.31
Very clean hotel. You can see the tropical plants and swimming pool outside from the room. The air conditioning is also very effective and cool. The hotel is run by Chinese people. The breakfast is also suitable for Chinese people. It takes a few minutes to walk to Rawai Seafood Market. There is 711 next door. You can also exchange money with the boss. The exchange rate is much better than that at the airport. Overall, the hygiene, transportation and refueling services are satisfactory. The price-performance ratio is very high. There are Chinese people at the front desk of the hotel, which is convenient for communication
Hotel near Rawai Beach,Phuket2.6% of visitors choose this area
When you stay at kana international hotel in Rawai, you'll be by the sea, within a 15-minute drive of Rawai Beach and Big Buddha. This hotel is 4.6 mi (7.5 km) from Kata Beach and 6.1 mi (9.8 km) from Karon Beach.
Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. This hotel also features complimentary wireless internet access and a picnic area.
Featured amenities include a 24-hour front desk and luggage storage. Free self parking is available onsite.
Make yourself at home in one of the 28 guestrooms. Complimentary wireless internet access is available to keep you connected.
TTW20242024.10.15
Booked a family room and got room 201 with a king bed and a queen bed. The pool view room looks exactly like in the description, very large with a balcony. They just changed the shower set and the toilet so both are brand new. Very good bed quality and linen. We slept so well. Simple buffet is good enough to start the day. Front Desk staff are very welcoming and efficient. Fast check in and out. I think the man who came for a short conversation in the restaurant is the cook. Another man wearing short pants with no shirt who went into the kitchen and went out looks like manager. Good parking space. There’s a short walk from the main street to hotel Reception. When you cross their beautiful grass garden, you’ll see the stairs. Walk up a few steps and walk pass another garden, you’ll see the ocean. Water was high this morning so we didn’t go down. Not sure if water level will be lower in the afternoon or not. One of my photos shows the hotel viewed from the seaside.
Hotel near Rawai Beach,Phuket2.6% of visitors choose this area
Our family recently stayed at begonia N7 Villa, and it was an unforgettable experience. From the moment we arrived, the staff made us feel incredibly welcome, providing excellent service throughout our stay. The villa itself was stunning—spacious, beautifully designed, and equipped with all the holiday required amenities you could ask for, including a private pool, kitchen, and especially washing machine, which is very rare in Phuket yet so convenient for hot Thai weather.
The outdoor areas were equally impressive, with lush gardens, sun loungers, and breathtaking views. We especially loved the peace and privacy the villa offered, perfect for a relaxing getaway. The housekeeping team did a fantastic job maintaining the space, and the concierge service was always available to help with any requests or to arrange activities.
The location was ideal—close enough to explore nearby attractions like Chalong temple, big Buddha Rawai seafood market and beautiful Ya Nui family snorkelling and sun set beach, yet tucked away in a quiet setting. Also highly recommended ask Demi book a car for the day, you see lots more places. (8 hours around $2800 Thai barlt). Whether you’re here for a romantic escape or a family vacation, begonia N7 Villa offers the perfect balance of luxury and comfort.
Highly recommended, and I’ll definitely be returning!
GGuest User2025.01.05
Our family recently stayed at begonia N7 Villa, and it was an unforgettable experience. From the moment we arrived, the staff made us feel incredibly welcome, providing excellent service throughout our stay. The villa itself was stunning—spacious, beautifully designed, and equipped with all the holiday required amenities you could ask for, including a private pool, kitchen, and especially washing machine, which is very rare in Phuket yet so convenient for hot Thai weather.
The outdoor areas were equally impressive, with lush gardens, sun loungers, and breathtaking views. We especially loved the peace and privacy the villa offered, perfect for a relaxing getaway. The housekeeping team did a fantastic job maintaining the space, and the concierge service was always available to help with any requests or to arrange activities.
The location was ideal—close enough to explore nearby attractions like Chalong temple, big Buddha Rawai seafood market and beautiful Ya Nui family snorkelling and sun set beach, yet tucked away in a quiet setting. Also highly recommended ask Demi book a car for the day, you see lots more places. (8 hours around $2800 Thai barlt). Whether you’re here for a romantic escape or a family vacation, begonia N7 Villa offers the perfect balance of luxury and comfort.
Highly recommended, and I’ll definitely be returning!
Hotel near Kata Beach,Phuket15.8% of visitors choose this area
Beyond Karon is an elegant beachfront resort located on the picturesque Karon Beach in Phuket. Designed exclusively for adults the resort offers contemporary rooms with breathtaking ocean views and luxurious amenities. Guests can enjoy multiple swimming pools and a tranquil spa for relaxation. Dining options include a range of cuisines served in stylish settings ensuring a memorable culinary experience. With its serene atmosphere and convenient access to local attractions. Beyond Karon is the ideal destination for those seeking a perfect blend of relaxation and adventure.
AAnonymous User2024.12.19
This hotel doenot provide tooth brush and tooth paste
Hotel had s beautiful view to Karon beach,but not recommended for disable or old people ( like us already 80 yrs and my wife 79 yrs old) and who suffer knee painful ,because this Hotel doesnot have a lift.
Hotel near Phuket Town,Phuket6.8% of visitors choose this area
With a stay at The Arch Phuket Hotel in Ratsada, you'll be within a 5-minute drive of Bangkok Hospital Phuket and Central Festival Phuket Shopping Center. This hotel is 3.9 mi (6.3 km) from Premium Outlet Phuket and 6.9 mi (11.1 km) from Patong Beach.
Make use of convenient amenities, which include complimentary wireless Internet access and tour/ticket assistance. The beach shuttle (surcharge) makes getting to the surf and sand a breeze.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. A complimentary continental breakfast is served daily from 8:00 AM to 10:30 AM.
Free self parking is available onsite.
Make yourself at home in one of the 17 air-conditioned rooms featuring LED televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and bidets. Conveniences include desks and separate sitting areas, and housekeeping is provided daily.
EEll Shrestha2025.02.19
The place was clean and peaceful, and the location is nice! Overall, my stay was good, but I wouldn’t recommend getting the breakfast package. There were only two options for breakfast, and it was served in a set style that included water and orange juice. Also breakfast is not that great,If you wanted coffee, you had to pay extra!
I originally booked breakfast for both my boyfriend and me, but due to some circumstances, I had to travel alone. When I asked if I could exchange my extra breakfast ticket for coffee since I was by myself, they said no. It's a bit disappointing that there was no extra hospitality in this situation. I ended up skipping one set, which was sad.and paid for coffee!
Very Good
90 reviews
4.2/5
Price from
S$ 65
per night
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Latest Reviews for Phuket Hotels
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Find highly-rated hotels with real reviews and ratings to find the perfect stay!
4.5/5
Excellent
PPikachuuuuuuThe hotel has nice pool and spa facilities.
It welcomes family too, so it has children in the pool.
We arrived in the hotel in the evening.
Some negative things happened
The room has water leaking issue from the fridge,
The bed is made of veneer wood, so the broken corner is extremely sharp. I got cut in the room in the first 15 mins after entered the room, my foot was bleeding a lot. I called the hotel for the issue, they sent a first aid staff, and other staff to help. They changed another room for me, and also compensated me some hotel credit and 2 massages.
The hotel has nice breakfast daily, the roof top bar is gorgeous to go. Room view is stunning. But the details are not taken care, such as bathroom has mold in the edge, and some humid insects moth, and the toilet seat has no slow down closing function. The balcony door would make noise if it is a windy night, when the wind snap the glass door, it will create quite noisy sound at night. In our room, the drain somehow was stuck, and shower water came out, since the first night, but we after complain they have fixed the issue. Also the room and bathroom lighting is too romantic(dark). i think if they could be much more bright would be better. Restaurant staffs, front desk staffs are very nice.
Hotel near Patong Beach, Phuket 31.1% of visitors choose this area
Price per night fromS$ 216
4.3/5
Excellent
GGuest UserThis is the second time I stayed in this hotel. Compared with the first time, the service, hardware and breakfast were discounted a lot.
1. Our family of five stayed, two adults and three children (one 12 years old and two 9 years old) booked two rooms with direct access to the swimming pool. We checked in at 8 o'clock in the evening. As soon as we entered the room and were still packing our luggage, the front desk called and said that they would charge for an extra bed. I contacted Ctrip customer service, and they replied that they could not do anything. We compromised and paid 300 baht a day for an extra bed, but they did not actually give us an extra bed.
2. Speaking of breakfast, we stayed for 7 days and it was the same every day. One day, the two children were not feeling well, so I asked the waiter to help pack two breakfasts, but the service said no. After explaining for a long time, I finally took two boiled eggs and two waffles. Our fee clearly includes breakfast, so why do I have to say good things to them just to pack a bag? Let's take a look at the breakfast pictures.
3. The hotel's swimming pool is really old. The three children have to soak in the water for a while almost every day, and the feet of the two children are scratched to varying degrees. The temperature of the shower water in the bathroom is very difficult to adjust. It takes several minutes every time. It is so hot.
4. I went to the front desk to get mineral water. There was a foreigner in front of me. The waiter gave me two bottles directly. When it was my turn to get it, the waiter asked me my room number first. What kind of difference is this?
Hotel near Kata Beach, Phuket 15.8% of visitors choose this area
Price per night fromS$ 116
4.2/5
Very Good
NNeil NicholasFrom the front desk, cleaning staffs and restaurant servers all did their best and made me and my wife feeling comfortable as we spent our wedding anniversary weekend there.
Location is very good with beach right in front, many souvenir shops, massage shop, drinking places and restaurants to try.
Room is a bit dated but it is big enough and clean for our stay. Breakfast options is good enough, from Thai, Chinese, Indian and Western to eat. Servers there were all helpful and cooks kept replenishing them dishes.
Pool were so full most times too, when in the room you can sometimes hear our neighbours if they moan loudly or closes the room doors.
Overall it is good place to stay and great for families.
Hotel near Patong Beach, Phuket 31.1% of visitors choose this area
Price per night fromS$ 132
4.2/5
Very Good
NNamazov’sWe recently stayed at Pullman Karon for our anniversary for 17 nights, and overall, it was a very satisfying experience.
The staff were amazing! Everyone was friendly, smiling, and always eager to help. We were pleasantly surprised when we got upgraded to a junior suite for free, and the bed was beautifully decorated for our anniversary. Their attention to detail and customer service truly made our stay special.
Unfortunately, the room service food did not meet our expectations, and the same goes for the open international buffet. Although the selection was limited, the beef (steak) and fish barbecue were excellent.
The pool area had a very good and relaxing ambiance. The bar was great, and the bartenders were amazing, serving delicious drinks and French fries. However, there was construction in one of the buildings that created loud and disturbing noise, which was not mentioned at the time of booking. Thankfully, we couldn't hear it from our room.
Breakfast was somewhat disappointing. We expected more variety from a 5-star hotel.
Despite these minor issues, we were overall very satisfied with our stay. The exceptional service and thoughtful gestures made our anniversary celebration memorable.
Hotel near Karon Beach, Phuket 22.2% of visitors choose this area
Price per night fromS$ 198
4.1/5
Very Good
JJoanneHYI recently stayed at this hotel for 3 nights, and my experience was fantastic. I originally booked a pool-access room for all three nights. However, due to an unexpected system issue, the hotel was unable to provide the pool room for the entire stay. Instead, they arranged for me to stay one night in the pool room and upgraded me to a much larger room for the remaining two nights. To make up for the inconvenience, they also offered a complimentary dinner, which was a lovely touch.
One of the highlights of my stay was the thoughtful birthday surprise they prepared for me. When I entered the room, it was beautifully decorated with “Happy Birthday” wishes, which made my day extra special and memorable.
Although the hotel is slightly older, the outstanding service more than made up for it. The staff were attentive, friendly, and went above and beyond to ensure we had a pleasant stay. The central location is another great advantage, making it convenient to explore the area and enjoy the local attractions.
Overall, I was very pleased with the hotel’s dedication to their guests. Despite the minor hiccup with the booking, their efforts to make it right truly impressed me. I highly recommend this hotel for anyone looking for a memorable stay with exceptional service and a great location.
Hotel near Patong Beach, Phuket 31.1% of visitors choose this area
Price per night fromS$ 68
4.1/5
Very Good
TThe PearlChatGPT 4o mini
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I want to give review to this hotel.
The nature phuket was such a beautiful hotel. I booked deluxe room for 3 nights. Amazing mountain and sea view. Room. Was so spacious. The sliding doors was a impressive idea. Balcony so big and me and my girl had a good time over there. Walking distance to kalim beach. Staff so friendly, especially NUT from front desk. Unfortunately I have to check out 2 days earlier, due to leg fracture at island hopping. Missed the pool side experience. Strongly recommended. Best hotel for relaxing and have fun.
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Here's a polished version of your review:
I had a wonderful stay at The Nature Phuket. I booked a deluxe room for three nights, and it was fantastic. The mountain and sea views were breathtaking, and the room itself was spacious and well-designed. The sliding doors and large balcony were particularly impressive, providing a great spot for relaxation with my partner. The hotel is conveniently located within walking distance of Kalim Beach. The staff were exceptionally friendly, especially Nut from the front desk, who was incredibly helpful. Unfortunately, I had to check out two days early due to a leg fracture from an island-hopping trip, so I missed out on the poolside experience. Despite this, I highly recommend The Nature Phuket as a top choice for a relaxing and enjoyable stay.
Hotel near Patong Beach, Phuket 31.1% of visitors choose this area
Price per night fromS$ 111
4.0/5
Very Good
AAbdullah 阿龙I will be honest and just say that the room was not bad. The bed was nice and the room was well cleaned.
And jumping into the horrible experience.
The key card ( which is something plenty provided in other hotel) was expensive out of the blue. And if you lost it. You will be fined 500 Baht!!!
The orders was bad as well. I mean we most of the time we had to call multiple times for the request.
Aside from the room, any other facility was not good at all.
And the laundry, man. One time we were out of cash and my card did not work with their payment machine. The laundry man told me that he is canceling the order with even asking me first. I even showed him my bank account balance just to show him that I have the money.
He just said no cancel. I had to be angry just for him to confirm and asked one of my friend to go to the ATM. Not to mention that they delivered it late.
I loved Phuket. And I am coming back. And I am definitely not gonna be back to this hotel.
Thanks
Hotel near Patong Beach, Phuket 31.1% of visitors choose this area
Price per night fromS$ 74
3.9/5
GGuest UserLoved our stay here. Very clean hostel. Has everything you’d need. Close to the old town. Friendly staff. Spacious beds and the dorms are surprisingly quiet. Would recommend
Hotel near Phuket Town, Phuket 6.8% of visitors choose this area
Price per night fromS$ 13
3.7/5
FFahriyahWe got a free upgrade!! Super nice view with balcony. The beautiful beautiful beach view. The location was perfect. Not too busy and noisy. Big 7-11 store nearby the hotel. Park your bike opposite the hotel. It's safe! We parked there for a week.
Staff was super nice and friendly. The room has an old smell but it's clean. We brought our room spray. So it's all good. The bed was nice and room was super cosy. We definitely will come again to this hotel..!
Hotel near Patong Beach, Phuket 31.1% of visitors choose this area
Price per night fromS$ 135
3.4/5
FFroyWhen I checked in, the hotel said they have not received the payment for my stay and wanted me to pay again (I already paid full amount on Trip.com), the staff weren't helpful at all and said I need to talk to Trip.com instead, even though I showed my receipt and my receipt from my bank.
The staff that was checking me in was not taking accountability at all. I was very happy to be helped by Trip.com by Clarissa who called and spoke to the hotel on my behalf, and once that's done, I got the refund from the hotel.
They should do better but thanks Trip.com for their customer service. I have not yet receive the refund from my bank even when the hotel said they would...so we will see.
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