Spa Hotels in Phuket

Stayed one night from June 27th to 28th. The Naiharn Resort boasts an excellent location, nestled at the foot of the hill next to Nai Harn Beach, with its buildings cascading from the first to the ninth floor, reaching halfway up the mountain. Facing the resort, the sea is an inviting blue, while lush green trees line the back of the hill. The white buildings are tiered along the coastline, creating a truly magnificent sight! The pool isn't huge, but being able to overlook the ocean while swimming is wonderfully comfortable and relaxing. At night, the large platform bar lights a bonfire, and under the dim light, gazing at the distant stars and hazy moonlight feels like a dream. Breakfast offers a good variety – fewer options but exquisite and uniquely flavored. The rooms are clean, hygienic, and well-equipped. However, there were some drawbacks. The air conditioning noise was too loud, and the front desk staff provided discriminatory service. When we booked through the platform, we specifically requested a high-floor room with an unobstructed view, not a corner room. Yet, upon arrival, after some whispering among themselves, they gave us room 816 on the side of the hotel, where a water tower obstructed the view. When we raised our concerns, they claimed there were no empty rooms left on the 8th floor. We then asked about the 9th floor, and they said that was also fully occupied. We insisted on changing rooms, and they asked, 'What if you don't change rooms?' We replied that if we couldn't change, we'd cancel our booking and find another place. Seeing our firm stance, the staff member made a hushed phone call and then offered room 905 on the 9th floor. We accepted, and only after moving in did we realize that room 905 offered arguably the best sea view. We were puzzled why they would initially give us such a poor room when 905 was clearly available. Another small detail at breakfast also bothered us significantly. The staff served us coffee in two glass cups, but for European and American guests, they brought an entire set with a coffee pot on a tray. Service is reflected in the details. Guests pay the same amount, and the hotel has an obligation, and guests have the right, to receive equal and non-discriminatory service. We sincerely hope the hotel management provides proper training to the front desk staff to improve their overall professionalism. We truly wish for The Naiharn Resort to continue improving and become a hotel that guests genuinely cherish and look forward to.

The resort isn't very big, a rectangular area, and the villa section takes up a significant portion, so there's limited space for activities. BUT! There's a beautiful, uncrowded beach, haha! The coastline is very long, which is a huge plus. The rooms seem to have been renovated; they're a mix of new and old. For instance, some of the bathroom fixtures are clearly old, but the doors, windows, and furniture look new. At the very least, the grout and wall seams have been redone and look pristine. The air conditioning is incredibly efficient, and the room is well-insulated – even after being out with the power off for half the day, it's still chilly when you come back in. The room provides a clothes drying rack on the balcony for dripping wet clothes and swimsuits, which is a thoughtful touch. However, the BBQ buffet dinner, which costs over 2000 THB per person, doesn't include any basic beverages, only water. The BBQ items are so few you can count them on one finger, non-BBQ items on another finger, and desserts/fruits on a third finger. There were only two or three seafood options. My child is sensitive, so after removing what they couldn't eat, spicy dishes, and disliked flavors, there was almost nothing left! Can you believe we couldn't find two dishes they'd dare to eat from the entire buffet? The breakfast selection is much richer than the dinner buffet, and it's only a quarter of the price... but the dishes were exactly the same every day. After two days, we started missing 7-Eleven. This isn't some isolated island with supply difficulties; would it be so hard to come up with more rotating menus? Please offer more variety for guests staying multiple nights.

I booked a one-bedroom villa, and after visiting and comparing several units, I truly believe Villa #68 is the absolute best among the one-bedroom options! The layout and size are optimal! The villa boasts a generous 550 sqm, offering huge space and a comfortable layout. It comes with a private pool that directly connects to the beach, making both privacy and the views impeccable. The amenities are also comprehensive: a sauna, indoor and outdoor dual showers, and an outdoor bathtub, instantly delivering a complete resort feel and comfort. The hotel itself has a very natural, ecological island vibe. We saw lizards several times on the villa rooftop and by the pool. At first, it was a bit scary, but they are actually very docile and completely non-aggressive – a rather unique wilderness experience. Breakfast was just okay, nothing special. The service was excellent throughout; all staff members were enthusiastic, friendly, meticulous, and attentive. A special shout-out to Liam, who provided dedicated service from start to finish, always responsive, patiently helping us arrange all our needs with professionalism and warmth! However, there are a few objective points that deduct from the overall score: Firstly, the hotel's landscaping and gardening are rather ordinary compared to other resorts in the same category. Most of the public areas are sandy, with sparse and poorly maintained plants, making them generally not photo-worthy. Secondly, the in-room facilities are a bit dated, especially the bathroom. The quality of the fixtures and sanitary ware like the toilet and showerhead feels quite common, which doesn't quite match the Luxury Collection brand positioning. Getting to the island involves a bit of a journey, from the airport to the pier and then a speedboat transfer, but it feels worth it upon arrival. If you're looking for an extra-large private villa, private pool, direct beach access, and excellent service, this place is still highly recommended. However, if you are sensitive to the public area landscaping and the newness of indoor hardware, you might want to do a bit more research.

The staff here are all very friendly and extremely enthusiastic. We especially appreciate Rach's proactive and friendly service. Although the lobby is a bit far from the rooms and we had to call the front desk every time we went out or came back, the shuttle service arrived very quickly and never delayed us. Even when we returned late, there were always staff members on standby to drive us back to our room immediately. The hotel provides shuttle services to and from the Old Town and Central Festival. It would be even better if we could take the shuttle to the Old Town and then be picked up from Central Festival on the return trip. The room was spacious, clean, and the air conditioning was excellent, though the water pressure was a bit weak. The hotel environment is quiet and peaceful, making it a perfect place to relax. I would definitely want to stay at this hotel again!

The views are stunning, and the room is very spacious with comfortable pillows. Breakfast offers a great variety and is delicious. The only downside is the location; it's a bit far out. It takes about 20 minutes to get to Patong Beach by Grab, and almost an hour to Old Town.

I had a fantastic experience at this hotel. From the moment I arrived, the staff impressed me with their exceptional attention to detail—they were friendly, thoughtful, and always one step ahead in making sure guests felt comfortable. The room was spotless, spacious, and beautifully designed, offering a great balance of comfort and functionality. The bed was incredibly comfortable, and everything from the linens to the bathroom amenities felt premium. The hotel’s facilities are top-notch—modern, well-maintained, and clearly cared for. I especially enjoyed the game room, which was a fun and unexpected bonus. It’s perfect for relaxing or spending time with friends and family. Overall, this hotel exceeded my expectations. I’d highly recommend it to anyone looking for a clean, modern place to stay with excellent service and thoughtful amenities.

Our family really loved our room during our Chinese New Year trip! 😍 It was very spacious. We booked a family room with a double-decker kids' area and a king bed. It could easily accommodate four adults – perfect for my parents and my two sisters. The room was clean and very comfortable. The bathroom and toilet were also excellent in terms of space and cleanliness. There was a large balcony overlooking the pool, which extended all the way to the beach – it had such a great vibe. We absolutely adored the overall facilities and environment. In the evening, my elder daughter and I had a spa treatment. It was a bit pricey but acceptable 😁. The guy at the reception was very enthusiastic, and the overall service was great. My dad and younger daughter went to the soft play area, which makes this hotel ideal for family fun. The scenery was spectacular. We visited on the first day of Chinese New Year, and they had a dragon dance 🐉, firecrackers 🧨, and gave out gifts 🎁 to the children. The kids had an absolute blast! Even though we were in Thailand, it felt very much like Chinese New Year. There were yoga classes by the beach, but unfortunately, we didn't have time to join. For service, I'd give it an 85 out of 100. 👍🏼 The front desk had a Chinese-speaking girl who was very thoughtful and helpful, and the doorman was also very polite. However, the restaurant staff and a female attendant folding towels by the pool felt a little lacking. While there wasn't anything overtly bad, their service just wasn't as comfortable as the rest. Everything else was excellent. In summary: The hardware – scenery, accommodation, and cleanliness – was impeccable; the service still has room for improvement.

Orico is highly rated across all platforms. We booked a room with direct pool access and were given room 1116, which we were very happy with as it's in the prime central location! The cot was already set up and ready for us. I'm giving this place five stars across the board. Of course, there are some minor drawbacks, like the humidity and the number of mosquitoes, and you can clearly hear chairs being dragged on the second floor. However, our whole family had an amazing experience! We can accept these small issues, as we're right by the water, and a little mosquito spray on the duvet helps. All the staff were friendly and welcoming, smiling and greeting my daughter. The breakfast environment was also excellent. Upon check-in, they proactively came to help with our luggage. There are a lot of Chinese guests here!

I booked a sea-view room and it was quite new and clean! What I want to complain about, though, is the behavior of some Chinese tourists. The two rooms next to mine were also occupied by Chinese guests. Around 7 AM, kids were running and being noisy in the hallway, and then past 8 AM, a man with a loud voice, seemingly from northern China, was chatting loudly right outside his door. I couldn't take it anymore and went out to ask them to keep it down. There were four people chatting, possibly waiting for someone, right outside their door. They were seriously disturbing other people's vacation and rest. Don't say foreigners discriminate against Chinese people; some people's etiquette is really bad, they just love to make a ruckus in public places.

Spectacular views of the sea from the rooms make this resort a winner for feelings of peace and solitude. My room included a ceiling fan and a separate rain shower next to the bath tub. A massive free breakfast buffet starts the day for most guests, with changing options on a daily basis. Before breakfast I walked down the steep driveway to the private beach to swim either in the sea or the small pool next to it. At 7 am there is nobody around. One morning I took out a kayak (one hour free) which had stunning panoramic views. There are two swimming pools by the resort’s main building and both are delightful for swimming and relaxing. Nothing much to do in the evening and the TV channel selection could be expanded with movie channels (e.g., HBO, Cinemax), educational channels like Discovery Asia, and nature channels like BBC Earth and Love Nature. I partook in a 90 minute herbal pack massage which was a bit pricy but very professional. Both lunch and dinner menus have sufficient variety of dishes and food quality was good. Staff were always helpful. In summary, Supalai Scenic Bay Resort is a wonderfully serene experience at a very reasonable room price.