Featured facilities: Swimming Pool, Shuttle Bus Service, Café
Good
2173 reviews
9.1/10
1 night
From JPY 14,266
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9.4/10
Outstanding
GGuest UserFirst, I booked two separate orders for a two-night stay under the same name and for the same room type. I'm not sure what kind of operation the hotel and Ctrip are running. They weren't issued together! When I checked in around 4 or 5 PM, they already couldn't find the second day's booking. Then at 12 AM, I returned to the hotel, and the front desk still said they couldn't find it. I don't know if it's the hotel's reservation department, the front desk, or Ctrip's issue. I showed them all my booking information, but the front desk didn't show any willingness to help or try to resolve the problem of not finding the extended stay booking. The front desk's attitude and service were truly 'great' – they kept shifting blame to Ctrip, even suggesting I pay for another night upfront and they'd refund it tomorrow if the order showed up. Seriously, what century are we in?!
Second, the hotel room description stated that guests enjoy an 85% discount at the Royal Souvenir store. However, when I asked the staff at the store if guests get a discount, they replied: 95% off. I asked, 'Isn't it 85%?' The staff member responded, 'It depends on the quantity and total amount of your purchase.' As I was leaving the store, they then said, 'If you buy something, we'll give you 85% off.' What kind of operation is the hotel running here?
Third, I booked the room a month in advance, and the price kept dropping from the 1144 I paid to 870. I have no words left for this.
YYanxiaohualvyouquThe room was very clean and tidy, and the bathroom had a great wet/dry separation! The mattress on the king bed was a bit soft but had excellent rebound.
Amenities: Quite comprehensive.
Hygiene: Wet/dry separation, and the fish tank design was very thoughtful.
Service: The hotel front desk staff spoke very standard Mandarin. There are two buildings for accommodation: Jinlong Building and Yulong Building.
YYigexihuankuaileyouwandereneraTraveling with a friend after the May Day holiday, I booked two rooms – one with twin beds and one with a king bed. There was a connecting door between them. I called the front desk and asked them to open it, instantly turning them into a convenient suite for interacting, yet we could close the door for privacy when resting.
The hotel is surprisingly quiet despite being in a bustling area. The rooms are clean, and the beds are very comfortable. I booked without breakfast, opting instead to explore the streets and alleys for a unique Portuguese-style breakfast, which was a wonderful experience.
Upon returning to Gongbei Port, I booked a shuttle at the lobby for a specific time. The 8-seater car was very comfortable, much better than taking a random taxi to the port. The driver's service was excellent, a definite commendation!
GGuest UserThe hotel is beautiful and conveniently located, with clean public areas. The breakfast is more Western-style, so those who prefer Chinese stir-fries, fried rice, noodles, or steamed dim sum might find it less to their liking. We were fine with it and found enough to eat. As for service: housekeeping was decent, front desk service was secondary, and restaurant service was extremely average, with overly salty dishes for some reason. The room noise was a major issue – constant sounds of running water from pipes, air conditioning, and what sounded like furniture being dragged from upstairs or downstairs, which continued intermittently until late at night. The hairdryer quality didn't match the hotel's caliber, which was a poor experience. Overall, the service isn't as good as hotels in Taipa and definitely needs improvement, especially in guest-facing details, where there's a significant gap. This might be due to language barriers with the foreign staff.
GGuest UserThis was my first time staying at an Ascott hotel, and it was a surprisingly pleasant experience. The front desk staff were professional, warm, and attentive, making me feel right at home. The biggest surprise was getting two complimentary breakfasts (simple but tasty!). The hotel is apartment-style, equipped with a coffee machine, induction cooker, washing machine, and even dishes and cutlery, so you can do laundry and cook. The drinks in the fridge were also complimentary. The hotel's location is convenient, right across from the MGM. Traveling after the May Day holiday, the price was fantastic 😎. I hope to find such great prices again for future stays.
OOng Soo KeatHighly recommended. Good service, house keeping doing it everyday.
Amenities top up everyday, if you need more water, just a call away (front desk mentioned it during check in), need a shaver a call away (I did request it and get it in 5 mins) and I love the boat shampoo smell so nice.
Location about 5-10 mins away from Lisboa and Grand Lisboa Hotel which provide free shuttle bus.
The only draw back is lack of shuttle bus but already mitigates by short distance to above 2 hotels.
Price wise very good compare to others in the area. Modern room.
DDechuanqianxunThe hotel's location is quite convenient, with a bus stop right outside. Taxis in Macau aren't always easy to come by, and getting an Uber can take ages, so having a bus stop is a huge plus. There are plenty of restaurants around the hotel, a 7-Eleven, and popular spots like the Ruins of St. Paul's and Senado Square are all within walking distance. If you're feeling too lazy to go out, there's also a Café de Coral on the ground floor for easy meals. The hotel lobby is nicely decorated in a Baroque style, giving a glimpse of Macau's old golden splendor. The room itself is spacious and has a safe. The decor is a bit dated, but it's still perfectly functional. My only real dislike was the bedding. The mattress felt like an old-fashioned spring mattress – you'd sink right in, and the edges would dig into your legs. If two people were sleeping in the double room, one person turning over would definitely disturb the other. Overall, it's great value for money and I'd recommend it.
GGuest UserThe hotel is located in the quiet Cheoc Van, away from the bustling Cotai and Coloane, but accessible by bus route 26A, which runs every ten minutes or so. It takes only about an hour to get to the hotel from the Macau Peninsula city center, which wasn't too far for me. If you're arriving by bus without much luggage, the public bus stop near the hotel is named C677-1 Cheoc Van Barbecue Park 1 (according to the bus company). After getting off, cross the street, and there will be a black iron gate leading to the hotel. The hotel's swimming pool area and front desk are located in front of the pool. Otherwise, following Gaode Maps will require a longer walk. However, that stone staircase is a bit narrow, so it's inconvenient with large luggage; in that case, you'll have to follow Gaode. The hotel room's balcony overlooks the beach, and the room itself is clean and has a Portuguese flair. Although breakfast is simple, it tastes good. If you don't want to dine at the hotel, you can take a bus to Coloane for a meal, which is only about a ten-minute ride. This place is suitable for tourists who want to escape the hustle and bustle of Macau and enjoy some peace and quiet.
GGuest UserI was in Macau for a quick one-day business trip and needed to take the Cotai Water Jet to Hong Kong. I saw they offered a free shuttle service, so I decided to stay here. Turns out, the shuttle schedule was way off from my ferry time, so I ended up taking a taxi anyway, haha! But it wasn't too expensive, so it was fine.
Facilities: You can tell the hotel is a bit older, but it's well-maintained. I asked for a room near the elevator, and to my surprise, it was right by the entrance. Very convenient! Luckily, the soundproofing was good, or it would've been noisy.
Environment: The hotel is located right on a street corner. The immediate surroundings are nothing special, but it's very convenient for walking, taking the bus, or getting a taxi. There are also some good cha chaan tengs nearby.
Service: Pretty good. Check-in requires a deposit, and they accept electronic payments, but I also had cash. They made sure to remind me to keep my receipt.
PPulishendinachuangwuerThis hotel offers great value for money. It's very close to Galaxy Macau, just across the road. The view from the window is also lovely. Getting a taxi right outside the hotel is super quick, and the metro is also nearby. For food, there's a good restaurant called Macao Restaurant just a few hundred meters away; their pork chop bun is especially delicious and it's very affordable. From the restaurant, Taipa Village (Rua do Cunha) is also very close, perfect for a stroll.
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