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9.4/10
Amazing
RrhumanFabulous hotel! Service was excellent throughout the hotel including reception, concierge, restaurant/bar, housekeeping. When we checked in, the concierge was able to make a reservation on the spot for us at a very popular restaurant in Madrid!
Hotel near City Center, Madrid 98.5% of visitors choose this area
Price per night fromJPY 60,397
9.0/10
Great
NNo sugar ,but coffeeThe room was clean and tidy. The breakfast spread was extensive, with options catering to Chinese palates, including local fried dough sticks (youtiao) and dumplings, all of which tasted great. There was also a wide selection of fresh fruit. The only minor downside was the typical European hotel amenity setup – no complimentary toothbrushes, toothpaste, or slippers provided in the room. The location is also excellent, right next to Retiro Park and the Prado Museum.
SShra124I really like the location of the hotel.It's very friendly very near to the main attractions of the city. I like the food which is available there in the drinks that are freshly made and served. The hotel rooms are very clean and it is all well maintained. There's always someone available at the reception. It is like 24 hours availability. For any person, so in case of anything, you can just go in, check with them
Hotel near City Center, Madrid 98.5% of visitors choose this area
Price per night fromJPY 17,067
8.9/10
Very Good
GGuest UserThe location is superb. It is within walking distance of the main attractions in Madrid. The bus station and subway station are also nearby.
The quality of breakfast is OK, but it is basically the same every day. There is only one staff member in the busiest time in the morning, so the omelette pan is a mess, the fried dough sticks are not served in time, and the coffee pot is not provided in time.
The room facilities are very average, the kettle is a bit dirty, and the hot and cold water in the shower is difficult to control.
Hotel near City Center, Madrid 98.5% of visitors choose this area
Price per night fromJPY 19,467
8.8/10
Very Good
VVinci7788Excellent stay, just as expected from this brand. I upgraded to a higher floor and bigger room for a small fee and really enjoyed the room; spacious, stylish, spotless, and with very comfortable bedding and pillows. The in-room entertainment was great, with a soundbar for Chromecast/YouTube, plus the option to request a turntable or guitar at no extra cost, which was a fun touch.
I didn’t use the pool, bar, or restaurant since I preferred exploring the many great dining options within a 5–10 minute walk. The hotel’s location is good: very walkable to Atocha Station (my main reason for choosing it) and close to the city’s three major museums. For getting into town, buses are generally more convenient as the nearest metro is Line 1; for Line 3 (Lavapiés) it’s a short walk, but the route is lively with plenty of restaurants and bars along the way.
AAnonymous UserWe had a wonderful stay in Crowne Plaza Centew Retiro. Few min walk to Metro. Ginos restaurant and VIPS restaurant are opposite to the hotel and closed at midnight. The junior suite was great with a King bed and a double sofa bed which are big enough for a family of 4. The hotel provided welcome drinks and snacks in the bar. Free Illy coffee capsules and cookies in the room. The minibar in the junior suite was fully stocked and complimentary. All staff are friendly and nice. Thanks Nuria Pastor and your team for the arrangement which made our journey so special. We would definitely recommend our friends to stay here. The hotel was connected with Voco. We also booked buffet breakfast in Voco hotel with kid price EUR15 and Adult EUR 19. Great variety of food and drinks.
AAnonymous UserTen minutes walk from Atocha Railway Station, it doesn't matter if you arrive late, you can check in by yourself. The indoor facilities are complete, the kitchen utensils are complete, and the air conditioning and heating are very comfortable. It is recommended to stay for many people.
GGuest UserAlthough there is a big pit in front of the door, it is worth recommending:
Convenient transportation, near Chamartin subway and train station,
Sumptuous breakfast, breakfast is very important for people on business trips
Good hygiene, actually newer than the hotel promotional pictures
The room is not small, much larger than most hotels in Europe.
Compared to three stars, I am willing to give it four stars.
CCHOW LONG HANGThe location is convenient.
The staff are friendly
I like the public area on the ground floor, if there could be more charging place would be nice.
However, only 2 bathroom for 12 people is not enough. One of the bathroom only have cold water and the sink is outside the toilet.
I think it is a fair option for such a price in the city, still there is an improvement.
If you are a solo traveller that need a short stay, it is an acceptable choice.
Hotel near City Center, Madrid 98.5% of visitors choose this area
Price per night fromJPY 2,041
8.0/10
Very Good
WWei Kion• The bed was very comfortable and provided a good night’s sleep.
• The air conditioning did not have heating, but the blanket was thick enough to keep warm; the temperature that night was around 13°C.
• The room was very spacious—enough to fully open two large suitcases on the floor with plenty of space left to walk around.
• The bathroom included a hairdryer.
• The shower drain seemed slightly clogged, causing slow drainage; we had to keep the water pressure low while showering.
• No drinking water was provided in the room, but the front desk informed us that the tap water from the bathroom sink is safe to drink.
• There was no kettle in the room, but you can request hot water from the front desk—they kindly provided it from the cafeteria free of charge.
• Although the hotel is not located right in the tourist center and isn’t within short walking distance to major attractions, it has excellent transport links: there are both a bus stop and a metro station right outside and around the corner.
• It’s very convenient whether you’re arriving from Atocha Station or heading to key destinations like Madrid Royal Palace, Moncloa Bus Terminal (for Segovia express), Plaza Eliptica (for Toledo express), or Estacion de Autobuses Madrid Sur (for Porto overnight bus).
• The front desk staff were extremely friendly and helpful. On the day of check-out, we left our luggage there for free while we visited Toledo. When we returned around 6:00 PM, they even provided hot water for our instant noodles. We rested in the cafeteria for a few hours before heading to catch our overnight bus to Porto.
• Their assistance made our trip much smoother and more comfortable.
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