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Posted on Jun 21, 2026
Guest UserDespite my explicit request for a quiet room when booking, the first night was very disruptive due to a high level of noise. Although I was assigned a new room the next day after my complaint, it was located opposite the fitness and sauna area. The loud slamming door caused by the high turnover of guests also prevented the desired night's rest there.
I found the incident on my last day particularly distressing: even though I had put the “Do Not Disturb” sign on the door, a staff member gained access to my room with a master key around 8:00 AM. I consider this a significant violation of my privacy.
Due to these experiences, I feel compelled to reduce my rating of your service by two points.
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Price per night fromS$ 134
Posted on May 13, 2026
Guest User
The room has excellent natural light, and the location is fantastic. The service attitude is also top-notch. I'll definitely choose to stay at SANA again when I come back to Berlin! It's about a five-minute walk to the subway station, and it's very quiet at night. The in-room coffee machine is also super good.
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Price per night fromS$ 120
Posted on Jan 18, 2026
Guest User
As good as advertised. A funky place. Clean, good sized rooms. Big windows. Great buffet breakfast. Close to East West Gallery and Warschauer Strasse train station, and LIDL, for picking up some extra items. The bar was nice, with live entertainment one night. On another night the bar was closed for a private event, but they had noticed up so that you could plan elsewhere. And if you needed anything from the bar that night, the front staff assisted.
Would definitely come again.
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Price per night fromS$ 104
Posted on Feb 22, 2026
Olga Hladkikh
We stayed at NH Collection Berlin Mitte for two nights over the weekend. Overall, it’s a great value for a short trip. The location is excellent and the staff at reception were very friendly and helpful. The room had everything we needed (comfortable bed, great bathroom, TV).
The best part was the sauna included in the price — perfect after cold winter walks, and it’s open until 10 pm.
Two small downsides: we felt a slight draft from the balcony window (winter stay), and there was a faint “old” smell in the room. Not a big issue, but worth mentioning. We didn’t try breakfast, so can’t comment on food.
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Price per night fromS$ 114
Posted on Jun 24, 2026
Anonymous UserLet's start with the positives: The location is excellent, right next to the U2 subway station and very close to the U6. If you have the Berlin WelcomeCard, getting around by subway and bus is super convenient and saves you a lot of walking. There's a Rewe supermarket across the street with a great selection of food, and their salad bar and hot food counter are both excellent.
Now for the negatives: The staff were arrogant and rude. I waited in line to check in for almost 20 minutes when a white man just walked up and stood next to the queue, not bothering to line up. After the person in front of me finished, I walked up to the front desk with him. He said the balding male staff member at the desk had called him over. I told the male receptionist that everyone was queuing and should be served in order, but he insisted he had called that specific white man. At this point, another front desk was free, so I didn't argue and moved to that one. This is where it got even more interesting. When I tried to pay the deposit in cash, the female receptionist said they don't accept cash. Isn't it illegal in any country to refuse legal tender? And who says everyone has a credit card? I didn't want any trouble, so I pulled out my credit card, but for some reason, it wouldn't go through. Finally, this female receptionist said her colleague could accept cash, and indeed, the colleague came over and took the money. But if I hadn't asked, they wouldn't have even given me a receipt.
For a hotel costing over 2,000 euros a night, they don't provide bottled water unless you're a Hilton Silver member or higher. The coffee is also terrible instant coffee, the worst among the four hotels I stayed at on this Europe trip. The facilities are old but reasonably well-maintained. In short, besides the location, there are no redeeming qualities.
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Price per night fromS$ 170
Posted on Jun 20, 2026
Miranda Sibeso
Despite the great location, I cannot recommend this hotel. It falls far short of InterContinental’s five-star standards. My room was poorly maintained, with uncomfortable, gritty bedding and lackluster housekeeping that failed to clean basic items like a used tea cup or tidy the room while I was out. It felt more like a two-star establishment than a luxury hotel. I am extremely disappointed with the service and strongly urge management to take immediate action.
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Price per night fromS$ 116
Posted on Jul 24, 2024
KathyGomez0615
The room was super clean. The hotel is centrally located. Walking distance from a shopping mall and the train station. We tried ordering room service but we didn’t have a way to do it and when we called reception they basically told us to just look in the room for the menu. We only had a breakfast one. Other than that, everything else was awesome.
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Price per night fromS$ 126
Posted on Jun 7, 2026
Anonymous UserThe hotel is a bit far from the city center, but I enjoyed the local atmosphere of the location. There's a shopping mall right next door that has everything you could need. The front desk staff were very pleasant. Although the room had a slightly dim ambiance, it was very clean and offered great value for money.
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Price per night fromS$ 54
Posted on Jun 20, 2026
Guest UserThe location is quite convenient, not too far from three different metro stations, about a two-stop bus ride away. It's about a 20-minute drive or metro ride to Museum Island. If you buy a 24-hour Berlin transport ticket, you can basically travel seamlessly. The breakfast was plentiful and quite tasty. There are plenty of free parking spots in front of the hotel at night, and it's not usually too difficult to find one. The room was very clean, and although there was no air conditioning, the two golden dragon floor fans actually made it feel even cozier. The price was also quite reasonable.
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Price per night fromS$ 56
Posted on Sep 27, 2023
LlunixTo check in, it's online and it's a pain... sometimes the lockers fail and you have to wait for someone to come... which can easily take about 30 minutes. There is no one at reception… only specific hours on some days…. Of course, sleeping there is very quiet and very well located because you have the metro and bus station next door that immediately takes you to the center. Very good cleaning and they always leave you some details for breakfast such as coffee capsules, tea bags, potatoes, a cold drink in the refrigerator….
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Price per night fromS$ 122