Spa Hotels in Berlin

The hotel facilities are good, but I'm quite dissatisfied with one thing. Our flight landed at 10:55 PM, so we expected to check in past midnight. Fearing the hotel wouldn't hold our rooms (I'd heard stories of German hotels not holding rooms past midnight), I specifically made an international call from Shanghai to the front desk. I explained the situation and asked them to hold our rooms. They confirmed they understood and said someone would be there to check us in after midnight. Still feeling uneasy, I contacted Ctrip customer service and asked them to follow up with the hotel. Ctrip later confirmed they had arranged a pre-check-in for us. I thought we had double assurance. However, when we arrived after midnight, the front desk told us they only had one room available, even though I had booked two rooms for two nights. They suggested we stay at a nearby hotel for the first night and then move here on the second day. I had already looked at that hotel, and the environment was significantly worse. Plus, as a family of three staying for two nights, I didn't want the hassle of checking out and checking back in the next day. I firmly refused. There were other Asian guests checking in after us, so it was impossible that there were no rooms at all. Eventually, they gave us a room at the very end of the hallway. German hotel service can be so unreliable! I'm angry.

The room was spacious and new, and the location was super convenient. The staff were friendly, and the food was decent too. I was here for an academic conference, and the organization was very thoughtful. Highly recommended!

The hotel was beautifully decorated and in a great location. We stayed there for 3 nights over New Year's Eve. It must be even more beautiful in the summer. The staff are always available and address any issues promptly. It's also really cool that each elevator plays different music. I would recommend it to everyone.

The location is quite convenient, and the room is quiet and a good size. The facilities are what you'd expect, considering it's not a new hotel. The shower was a bit tricky to operate. Breakfast was reasonably varied, typical German breakfast. There's a bus stop and a Vietnamese restaurant within walking distance, and Potsdam Plaza is also very close.

I went to Berlin with my bicycle this time. After swiping my credit card at the hotel on the first night, I didn't take out my wallet again until noon the next day. I realized my credit card was missing, but unfortunately, it was nowhere to be found – a strange disappearance. Aside from that, the hotel was alright.

Perfectly located — within easy walking distance to most major sights in Mitte like the Brandenburg Gate, Berlin Philharmonic, and Checkpoint Charlie. For places a bit further out, there’s a train station right in front of the hotel, which makes getting around effortless. There’s even a dm grocery store just a minute’s walk away, which was super convenient. The room was spacious, spotless, and well-equipped, with a full set of amenities provided from the start — something surprisingly rare in Europe. Overall, a very comfortable and well-thought-out stay. Highly recommend!

Good location, large rooms. We have been to this hotel for many years, but unfortunately, this year, starting with the reception day, the smell of fried fish is terrible, like a cheap eatery. All the furniture in the room is worn out, the bed creaks a lot. For 5 stars - you need to ask for a dental kit at the reception, water-compliment put 1 small bottle for 2 people.

Let's start with the positives: The location is excellent, right next to the U2 subway station and very close to the U6. If you have the Berlin WelcomeCard, getting around by subway and bus is super convenient and saves you a lot of walking. There's a Rewe supermarket across the street with a great selection of food, and their salad bar and hot food counter are both excellent. Now for the negatives: The staff were arrogant and rude. I waited in line to check in for almost 20 minutes when a white man just walked up and stood next to the queue, not bothering to line up. After the person in front of me finished, I walked up to the front desk with him. He said the balding male staff member at the desk had called him over. I told the male receptionist that everyone was queuing and should be served in order, but he insisted he had called that specific white man. At this point, another front desk was free, so I didn't argue and moved to that one. This is where it got even more interesting. When I tried to pay the deposit in cash, the female receptionist said they don't accept cash. Isn't it illegal in any country to refuse legal tender? And who says everyone has a credit card? I didn't want any trouble, so I pulled out my credit card, but for some reason, it wouldn't go through. Finally, this female receptionist said her colleague could accept cash, and indeed, the colleague came over and took the money. But if I hadn't asked, they wouldn't have even given me a receipt. For a hotel costing over 2,000 euros a night, they don't provide bottled water unless you're a Hilton Silver member or higher. The coffee is also terrible instant coffee, the worst among the four hotels I stayed at on this Europe trip. The facilities are old but reasonably well-maintained. In short, besides the location, there are no redeeming qualities.

I recently stayed at this hotel , and I have to say my experience was a real mix of good and bad. I'll break it down clearly so other travelers know what to expect. Check-in experience I arrived at the hotel AT 21 PM, which was supposed to be the standard check-in time. To my surprise, there was absolutely nobody at the reception desk. I stood there waiting, thinking someone would appear in a minute.. After a while staff member finally came out from a back office. They looked a bit stressed or overwhelmed.The check-in process itself was rushed and cold. Coffee in the room – horrible Another big downside was the in-room coffee. The hotel provides instant powdered coffee – the cheap, soluble type that comes in a small sachet. I made a cup hoping for a decent morning coffee, but it was truly horrible. The taste was artificial, bitter, and had absolutely no real coffee flavour. It honestly tasted like chemicals. In my opinion, a hotel charging these rates should definitely offer capsule coffee (like Nespresso or a compatible system). Powdered coffee is outdated, low-quality, and leaves a terrible impression on guests who appreciate a good cup of coffee to start the day. This is a small detail that makes a big difference. I ended up going out to a nearby café to buy real coffee. THE POSITIVE POINTS Cleanliness – excellent On the positive side, I have to say that the cleanliness of the room was impeccable. The bed sheets were crisp, white, and spotless. The bathroom was perfectly clean – no hair, no dust, no stains. The floors were well swept and mopped. It's clear that the housekeeping staff takes their job seriously and does an excellent job. I felt very comfortable in terms of hygiene and tidiness. The room itself – fine The room was fine. It wasn't luxurious or particularly stylish, but it was perfectly acceptable for a short stay. The bed was comfortable enough, the TV worked well, the Wi-Fi connection was stable, and the air conditioning functioned properly. There was enough space to move around and store my luggage. So for a basic, no-frills stay, the room met expectations.

In terms of value for money, the hotel was absolutely unbeatable in my case. The only annoying thing was the newly implemented self-check-in and the impossibility of getting a room before 3:00 PM. Also, the iPad battery died at one point, so some guests couldn't check in or had to wait… but since this was still in its early stages, I didn't factor that into my rating. Therefore, a very, very good rating.