Spa Hotels in Berlin

The hotel facilities are good, but I'm quite dissatisfied with one thing. Our flight landed at 10:55 PM, so we expected to check in past midnight. Fearing the hotel wouldn't hold our rooms (I'd heard stories of German hotels not holding rooms past midnight), I specifically made an international call from Shanghai to the front desk. I explained the situation and asked them to hold our rooms. They confirmed they understood and said someone would be there to check us in after midnight. Still feeling uneasy, I contacted Ctrip customer service and asked them to follow up with the hotel. Ctrip later confirmed they had arranged a pre-check-in for us. I thought we had double assurance. However, when we arrived after midnight, the front desk told us they only had one room available, even though I had booked two rooms for two nights. They suggested we stay at a nearby hotel for the first night and then move here on the second day. I had already looked at that hotel, and the environment was significantly worse. Plus, as a family of three staying for two nights, I didn't want the hassle of checking out and checking back in the next day. I firmly refused. There were other Asian guests checking in after us, so it was impossible that there were no rooms at all. Eventually, they gave us a room at the very end of the hallway. German hotel service can be so unreliable! I'm angry.

The room has excellent natural light, and the location is fantastic. The service attitude is also top-notch. I'll definitely choose to stay at SANA again when I come back to Berlin! It's about a five-minute walk to the subway station, and it's very quiet at night. The in-room coffee machine is also super good.

We chose this hotel to escape the summer heat with our baby, expecting the level of service and professionalism that comes with the JW Marriott brand. Unfortunately, our experience was disappointing from the moment we arrived. We checked in at around 4 PM and were greeted by a very long queue with only one receptionist serving guests. The wait exceeded an hour, and even after reaching the front desk, the check-in process itself took an unusually long time. The biggest issue came when we were informed that the room we had booked was still occupied because another guest, described as a premium member, had not yet checked out. Regardless of the reason, we had paid for that room and expected it to be available at the guaranteed check-in time. Guests should not have to deal with operational issues that are entirely within the hotel’s control. As a temporary solution, we were placed in another room while waiting for our booked room to become available. We ultimately had to wait around five hours before we could finally move into the room we had reserved. This was especially inconvenient while traveling with a baby and disrupted the first day of our stay. The hotel did offer a late check-out as compensation, but that did little to offset the inconvenience, wasted time, and frustration caused by the situation. The issue should never have happened in the first place, and the recovery fell short of what I would expect from a luxury hotel. Overall, this experience was far below the standards I associate with JW Marriott. I hope the hotel improves both its check-in operations and the way it handles situations where booked rooms are not available as promised.

This hotel is excellent. The front desk staff were very understanding. Due to a flight issue, I booked the hotel for three days but could only stay for one. This wasn't the hotel's fault, but my own. When the hotel learned of my situation, they kindly upgraded me to a suite free of charge as a gesture of compensation. The room I stayed in was truly wonderful.

We stayed at NH Collection Berlin Mitte for two nights over the weekend. Overall, it’s a great value for a short trip. The location is excellent and the staff at reception were very friendly and helpful. The room had everything we needed (comfortable bed, great bathroom, TV). The best part was the sauna included in the price — perfect after cold winter walks, and it’s open until 10 pm. Two small downsides: we felt a slight draft from the balcony window (winter stay), and there was a faint “old” smell in the room. Not a big issue, but worth mentioning. We didn’t try breakfast, so can’t comment on food.

The hotel's decor and facilities feel a bit dated, giving it the vibe of an old local establishment. The room was very spacious, more than enough for two people, and the bathroom was also large, though the sink was quite high – perhaps for taller Europeans. There's complimentary water in the room, but it's only replenished when the room is serviced. You need to hang the 'Please Clean' sign on the door if you want housekeeping. We stayed for 4 nights and our room was only cleaned twice, providing only two bottles of water, as we didn't realize we had to hang the sign for cleaning. The hotel has convenient parking for 30 Euros/day. The front desk service was excellent, very warm and attentive, and communication in English was easy. The hotel's location is superb, with an Asian supermarket, Chinese restaurants, local eateries, and Italian restaurants nearby, along with many shopping malls and a 24-hour McDonald's. There was also a Christmas market. It's not far from attractions; a 9.5 km walk will get you to the TV Tower, Museum Island, etc. Driving is also an option, but parking near the attractions is difficult. Overall, I'm very satisfied!

Our stay was excellent overall. The rooftop bar offered a vibrant atmosphere and made for a perfect spot to enjoy an evening drink. Breakfast was also enjoyable, with a good variety of options and coffee served directly to the table. The room was spacious, clean, and very stylish. We did, however, encounter a few minor issues. The Wi-Fi connection occasionally dropped, and although the TV was available, we were unable to cast from our devices. Additionally, the bathtub did not retain water, which prevented us from using it. We requested assistance, but due to the late hour, no support was provided. Despite these minor inconveniences, we were very happy with our stay. The staff was friendly and helpful, and the overall experience was wonderful. We would gladly return in the future.

The room was great, directly opposite the Duomo, and there's a Sichuan noodle restaurant right next door. The location is excellent too, with a subway entrance downstairs. The hotel building is very impressive, and the front desk service was good.

Great location and well-equipped, including a small kitchenette (though no chef!). The best part was the air conditioning – it was a lifesaver during the heatwave. Excellent value for money. Self-check-in and check-out were convenient. It's right on the border between A and B zones for the subway, and it's only a ten-minute walk if you need to catch a train. There's a large mall nearby with a food court, supermarket, and DM, making it super easy to stock up on essentials. I felt quite safe, as the area is all residential.

For the price paid, the Homaris WestSide is actually good to very good. Unfortunately, when we stay in one of the suites, some things have not worked as they should. Negative: - TV in both rooms is not working restricted or not. - The lead track of the darkness hang in the ” living room” with a sofa is damaged and insufficiently flicked with a tape, which hangs the hang to the side of almost everyone from the wing and with the help of a bank back into the Leading must be sworn if you want it to be dark at night. - A bed lamp doesn't work in the bedroom. - There is a discharge on the toilet that does not seem new, at least the calcify storage in the fugs under and before the toilet indicates that. Positive: - Breakfast buffet is very good for the money. - The double bed and also the bed sofa were comfortable.