Spa Hotels in Berlin

1. Housekeeper did not make up room for the first night (out of theee nights) despite “please make up room” displayed on room door. 2. Hotel only provides one bottled water per stay, instead of per night or at customers’ request (normally expected at true 5 stars hotels so this hotel is 4 stars at best because of this). 3. Hotel staff’s attitude is not 5 stars standard. Upon checking in, my room’s air con was not working. I called the front desk, the staff simply asked me to double check if the window is fully closed which I did but the air con still didn’t work. I called for the second time, hotel staff just asked me to try closing the window with force. And only when I called the third time, they sent someone to assist me in the room. At the end, we had to change to a new room as the old room’s air con was broken down. I would expect immediate in-room assistance at true five stars hotels.

The room has excellent natural light, and the location is fantastic. The service attitude is also top-notch. I'll definitely choose to stay at SANA again when I come back to Berlin! It's about a five-minute walk to the subway station, and it's very quiet at night. The in-room coffee machine is also super good.

This hotel felt like something out of a Barbie movie! The design was unique, yet it was very clean and comfortable. The gym was well-equipped, and the sauna was great to use. I was also very satisfied with the wide variety of options for breakfast.

The bed in this room category was incredibly soft. I suspect it's quite old, as I just sank into it completely, offering absolutely no proper support. I had a terribly uncomfortable night and barely slept at all. I had expected the bedding to be similar to the Marriott in Copenhagen, but this particular bed at the German Marriott was surprisingly uncomfortable. It was nowhere near as comfortable as the twin room I stayed in the following day.

The room was very clean. The doorman was helpful and took out the trash, which was a nice touch. The front desk staff, cleaning crew, and customer service were all great. The only thing is they require a 200 euro deposit, which is refunded 7 to 14 business days after check-out, with the city tax deducted from it. I hope my deposit is returned promptly, thank you.

We stayed at NH Collection Berlin Mitte for two nights over the weekend. Overall, it’s a great value for a short trip. The location is excellent and the staff at reception were very friendly and helpful. The room had everything we needed (comfortable bed, great bathroom, TV). The best part was the sauna included in the price — perfect after cold winter walks, and it’s open until 10 pm. Two small downsides: we felt a slight draft from the balcony window (winter stay), and there was a faint “old” smell in the room. Not a big issue, but worth mentioning. We didn’t try breakfast, so can’t comment on food.

The hotel is a bit far from the city center, but I enjoyed the local atmosphere of the location. There's a shopping mall right next door that has everything you could need. The front desk staff were very pleasant. Although the room had a slightly dim ambiance, it was very clean and offered great value for money.

Let's start with the positives: The location is excellent, right next to the U2 subway station and very close to the U6. If you have the Berlin WelcomeCard, getting around by subway and bus is super convenient and saves you a lot of walking. There's a Rewe supermarket across the street with a great selection of food, and their salad bar and hot food counter are both excellent. Now for the negatives: The staff were arrogant and rude. I waited in line to check in for almost 20 minutes when a white man just walked up and stood next to the queue, not bothering to line up. After the person in front of me finished, I walked up to the front desk with him. He said the balding male staff member at the desk had called him over. I told the male receptionist that everyone was queuing and should be served in order, but he insisted he had called that specific white man. At this point, another front desk was free, so I didn't argue and moved to that one. This is where it got even more interesting. When I tried to pay the deposit in cash, the female receptionist said they don't accept cash. Isn't it illegal in any country to refuse legal tender? And who says everyone has a credit card? I didn't want any trouble, so I pulled out my credit card, but for some reason, it wouldn't go through. Finally, this female receptionist said her colleague could accept cash, and indeed, the colleague came over and took the money. But if I hadn't asked, they wouldn't have even given me a receipt. For a hotel costing over 2,000 euros a night, they don't provide bottled water unless you're a Hilton Silver member or higher. The coffee is also terrible instant coffee, the worst among the four hotels I stayed at on this Europe trip. The facilities are old but reasonably well-maintained. In short, besides the location, there are no redeeming qualities.

The hotel's decor and facilities feel a bit dated, giving it the vibe of an old local establishment. The room was very spacious, more than enough for two people, and the bathroom was also large, though the sink was quite high – perhaps for taller Europeans. There's complimentary water in the room, but it's only replenished when the room is serviced. You need to hang the 'Please Clean' sign on the door if you want housekeeping. We stayed for 4 nights and our room was only cleaned twice, providing only two bottles of water, as we didn't realize we had to hang the sign for cleaning. The hotel has convenient parking for 30 Euros/day. The front desk service was excellent, very warm and attentive, and communication in English was easy. The hotel's location is superb, with an Asian supermarket, Chinese restaurants, local eateries, and Italian restaurants nearby, along with many shopping malls and a 24-hour McDonald's. There was also a Christmas market. It's not far from attractions; a 9.5 km walk will get you to the TV Tower, Museum Island, etc. Driving is also an option, but parking near the attractions is difficult. Overall, I'm very satisfied!

Dissappointing... We come here for more than six years, and it goes seamlessly down. In the evening is the sauna neglected, nobody comes to replenish towels and water cups, not to mention that ”renovation” meant the removal of the fridge, which used to offer free soft drinks and bottled water after the saune. Just two sorts of tea (if you can sustain that four kind of black tea means four sorts of tea...). Nobody controls the sauna temperature anymore, one day it was crispy hot, last time one could fall asleep inside... The rooms cannot be heated, just cooled. If you try to turn air condition off, you can´t, and they need the approval of the building´s owner to change the set temperature for the entire hotel. Last time they offered us a heater, now we had to change room for extra charge. All staff seemed overwhelmed with the complaints, except for apologies there is nothing to get in exchange for the wasted time and money... Room keys don´t always work in the elevator or on the floor. Extra coding for the sauna works every now and then. Staff overwhelmed, room orders come very late or not at all. No coffee sets whatsoever.