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Posted on Jul 4, 2026|Deluxe Suite
JanetPOur stay at Chalet Ivy Jozankei was truly memorable and one of the best luxury hotel experiences we have had in Japan. The hotel is beautifully designed, impeccably maintained, and the hospitality from most of the staff was exceptional.
We were warmly welcomed by a lovely lady at reception (whose name I unfortunately did not catch), who shared that she personally grows the beautiful flowers displayed in the hotel's sitting area. That personal touch immediately made us feel at home.
Mr. Tai, who checked us in, was friendly, patient, courteous and professional. He took the time to explain the room features and hotel facilities in detail, making us feel genuinely welcomed.
The cleanliness deserves special recognition. I am particularly sensitive to cleanliness and usually notice dust very easily, yet I could not find a single speck of dirt anywhere in the room. It is honestly one of the cleanest hotels I have ever stayed in.
The lounge was another highlight. Each guest received a ¥1,000 alcoholic drink credit, and the complimentary snacks featured premium Hokkaido brands such as LeTAO, Yoshimi and Ryugetsu, making the experience feel truly luxurious.
Dinner was outstanding. Every course was beautifully presented and delicious, while the restaurant staff provided attentive and polished service. The hotel's tasteful interior perfectly complemented the stunning views of the lush greenery and Toyohira River.
We were also delighted to find beautifully cut and chilled melon and strawberries waiting in our room upon arrival. It was a thoughtful welcome that reflected the hotel's exceptional attention to detail. Breakfast was equally impressive, with beautifully prepared dishes that made each morning enjoyable.
The private onsen in our room was undoubtedly one of the highlights of our stay, allowing us to relax while enjoying the peaceful natural surroundings.
While our overall experience was excellent, I have a few suggestions for improvement.
One Japanese male staff member who was on duty during check-in and later that evening came across as rather cold. On several occasions, I smiled and greeted him, but he did not acknowledge me and simply walked away. The contrast with the warmth shown by the rest of the team was quite noticeable.
As such a premium property, it would also be wonderful if the hotel could offer more cultural or wellness activities, such as tea appreciation sessions, guided evening walks or seasonal experiences. During a previous stay at Capella Singapore, these activities became some of the most memorable parts of our visit, and I believe Chalet Ivy Jozankei has the perfect setting to offer something similar.
I would also like to suggest a different restaurant seating arrangement for tables of four. Currently, only two guests can enjoy the beautiful river and greenery views while the other two face the interior of the restaurant. Arranging the tables perpendicular to the windows would allow all four guests to enjoy the spectacular scenery during their meal.
Lastly, although we appreciated receiving tickets to the Summer Night Illumination Festival, accessing the main street requires walking up a very steep slope that is shared with vehicles, which could be challenging and potentially unsafe for elderly guests. In the future, perhaps a pedestrian bridge connecting Level 5 directly to the street level could improve accessibility and safety.
Overall, Chalet Ivy Jozankei delivered an exceptional luxury experience with outstanding cleanliness, thoughtful hospitality, remarkable cuisine and beautiful surroundings. We thoroughly enjoyed our stay and would happily return in the future. Thank you to the entire team for making our visit so memorable.
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Price per night fromUS$1,012
Posted on Jul 17, 2026|Deluxe Room with 2 Queen Size Beds, Heritage View
Anonymous User
My last stay here was in winter and it was great, but this time the air conditioning in the room was terrible. Even on the lowest setting, the room was still hot and stuffy. I had to use a fan all night to cool down and couldn't get a good rest for three consecutive days. Other amenities and services were decent, but the AC issue significantly lowered my comfort level. I definitely wouldn't recommend staying here in the summer.
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Price per night fromUS$142
Posted on Aug 9, 2026|Double B
terentiusI absolutely loved my stay here. Location is great for convenience if traveling by train or metro, as the JR Sapporo Station is only 7 mins' walk away to JR Sapporo station (walking outdoors along the streets), or, if it is raining or snowing and you need an entirely indoor path from JR Station, about 12 minutes' walk.
Breakfast had a good spread and I enjoyed the food. The gender segregated (and thus fully nude) public bath (onsen) was also spacious and clean. Room was very clean. No complaints.
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Price per night fromUS$87
Posted on Aug 15, 2026|Superior Large Twin Room
WandouxiaobeibiThis was my second stay here. I booked a large room, so the size was just right. Having two sinks in the bathroom is a fantastic design, and the hotel's close proximity to the JR station is very convenient.
However, the hotel advertises Chinese-speaking staff, which wasn't the case during my stay. Not only was there practically no Chinese service, but many staff members also struggled with English, which was quite baffling. The in-room Wi-Fi signal was also poor; several staff members came to check but couldn't resolve the issue. Because of these points, I can't give a high rating.
Overall, the facilities are well-equipped, which is why I've stayed multiple times.
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Price per night fromUS$85
Posted on May 11, 2026|Superior Room, Guest Room, 1 King
Chabrior Turbulo
The most comfortable bed I’ve ever had in a hotel.
We had some of the best sleep during our stay. The bed was huge and incredibly comfortable, with plenty of pillows and soft, high-quality linens. The room itself was spacious, quiet, and very well soundproofed, with lots of space to store luggage and personal items, plus many useful amenities.
The entire hotel has a modern, clean design and is kept in excellent condition. The staff were very kind, professional, and spoke English, which made everything easy. They even provided umbrellas free of charge when it rained, which was a thoughtful touch.
The hotel bar also deserves a mention. The service was excellent, the drinks were very good, and the parfaits were delicious. Since parfaits are very popular locally in Sapporo, I definitely recommend trying one here.
The location is convenient too: just a short walk from Susukino and the Sapporo city center, close to the station by a few metro stops, and easy to reach by taxi.
Overall, this Marriott was a real gem. Because of such a pleasant experience here, I’ll definitely consider staying at other Marriott Courtyard hotels in the future.
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Price per night fromUS$105
Posted on Feb 6, 2026|Twin Room with indoor cypress
Anonymous UserThe room was clean and comfortable, although the water pressure in the bathroom was a bit low. However, it did have a small hot spring bath. The public hot springs had both indoor and outdoor options, and it wasn't too crowded when I went. There's a free lounge with various drinks, alcoholic beverages, and snacks you can enjoy freely. The included breakfast and dinner were also decent.
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Price per night fromUS$250
Posted on Jun 28, 2026
Anonymous UserI had a great stay at this hotel. The staff were exceptionally friendly and nice, and they were even kind enough to offer me a late check-out at 1:00 PM, which I really appreciated. The room was spacious, the public bath was a great feature, and the self-service luggage storage was very convenient.
the hotel is a bit of a walk from the metro, it is near a bus stop for the airport limousine. The breakfast variety was a bit more limited compared to other hotels I have visited. Overall, the hospitality made for a wonderful experience.
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Price per night fromUS$57
Posted on Jun 10, 2026
Guest User
Fantastic hotel! Breakfast starts at 6:30 AM, and there was a slight variation in the breakfast options over the two days. The room was incredibly spacious, with plenty of space to open multiple suitcases. The view was great, you could even see the Ferris wheel. Plus, it's just a few minutes' walk from the subway station.
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Price per night fromUS$46
Posted on Aug 15, 2026|Queen Room - Non-Smoking
Guest Userroom felt smaller than it was because of the long corridor.
we could not use the laundromat at all because there were only 3 machines and 1 was down. the two machines left were also constantly in use and people were using baskets to reserve their spots in the queue, which felt very unfair.
the gym also only opens at 1pm which did not make any sense at all. shoes were also not allowed in the gym, so we had to use the gym in just our socks. others were barefoot. however, kids were allowed in the gym. in our one hour there we noticed several groups of families coming in with their kids and they were running on the treadmill without their shoes.
highly do not recommend this hotel and would not stay again.
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Price per night fromUS$105
Posted on Jul 31, 2026|Double Room
Guest UserBed is rock hard. After 4 nights, I have serious back ache, plus I'm lacking in sleep, due to how hard and uncomfortable the bed was.
The pool facility wasn't fully open (it only does so in August). The last week in July at least opens the some of the outside area for use, but it doesn't fully open until August. They'd also made the 25m outside pool a wipeout/ninja obstacle course so, if you want to actually swim [do some lengths etc] then the only place you can do this was initially only open in August and even then it is now taken over by an obstacle. The indoor sections are open all year round. You have to pay extra to access the slides - not too crazy at 500 or 600yen depending on the day for unlimited access (you're given a wristband).
Breakfast was ok. Wide variety of foods - some of which I wouldn't normally associate with breakfast, but still nice to have choices. Signage claims it gets busy after 8am. This is definitely not true - it's busy when it first opens at 7am and then slowly gets quieter over the 7~10 opening times (last entry at 9:30). Can't speak about weekends tho.
Shuttle bus is busiest at the 5pm time slot.
Overall, a ”resort” that claims to be 4 stars it most certainly isn't. 2 stars yes. 2.5 maybe. But the whole place just feels quite dated and far from the luxury expected from a ”4 star hotel”.
Apart from the bed as I've already mentioned, the room was a good enough size but all the decor and controls were old. The Aircon control was worn and glitchy (button presses would turn it off etc) but at least it worked and made the room the temp we wanted. The lighting panel has had so many changes there are stickers on it to blank out buttons which no longer function - fair enough, but maybe spend a bit of money on a decent upgrade??? This hotel isn't cheap!
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Price per night fromUS$68