I stayed two nights at the Keio Plaza Hotel on Wednesday and Thursday, then moved to the New Furano Prince Hotel on Friday, and returned to the Keio Plaza Hotel on Saturday for another stay. When I got back to Sapporo from Furano, it was already 7 PM. A young lady checked me in and asked me to fill in my address. I wrote the name of my city. She insisted on a full address, and I told her that's how I wrote it last time. She then relented and said, 'Okay.' After that, she told me that my stay didn't include breakfast for the next day. I remembered it did, but she confidently told me it wasn't included and marked 'no breakfast' on my room card. I had to ask her, 'How much is breakfast if I pay for it myself?' She said 4000 JPY, but hotel guests get a 10% discount. So, the next day I paid 3600 JPY for breakfast. After breakfast, I still felt something was off, so I carefully checked my Ctrip order again and found that breakfast was indeed included. I went to the front desk, but the young lady was no longer on duty. After explaining the situation to the staff member, he refunded my payment. When I checked out, I formally complained about that lady at the hotel front desk. I believe such incidents shouldn't happen, but I don't know if she did it on purpose. Therefore, for this stay, I only gave a three-star rating for service, because aside from that one lady, everyone else's service was quite good.
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