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Posted on Jul 4, 2026|Deluxe Suite
JanetPOur stay at Chalet Ivy Jozankei was truly memorable and one of the best luxury hotel experiences we have had in Japan. The hotel is beautifully designed, impeccably maintained, and the hospitality from most of the staff was exceptional.
We were warmly welcomed by a lovely lady at reception (whose name I unfortunately did not catch), who shared that she personally grows the beautiful flowers displayed in the hotel's sitting area. That personal touch immediately made us feel at home.
Mr. Tai, who checked us in, was friendly, patient, courteous and professional. He took the time to explain the room features and hotel facilities in detail, making us feel genuinely welcomed.
The cleanliness deserves special recognition. I am particularly sensitive to cleanliness and usually notice dust very easily, yet I could not find a single speck of dirt anywhere in the room. It is honestly one of the cleanest hotels I have ever stayed in.
The lounge was another highlight. Each guest received a ¥1,000 alcoholic drink credit, and the complimentary snacks featured premium Hokkaido brands such as LeTAO, Yoshimi and Ryugetsu, making the experience feel truly luxurious.
Dinner was outstanding. Every course was beautifully presented and delicious, while the restaurant staff provided attentive and polished service. The hotel's tasteful interior perfectly complemented the stunning views of the lush greenery and Toyohira River.
We were also delighted to find beautifully cut and chilled melon and strawberries waiting in our room upon arrival. It was a thoughtful welcome that reflected the hotel's exceptional attention to detail. Breakfast was equally impressive, with beautifully prepared dishes that made each morning enjoyable.
The private onsen in our room was undoubtedly one of the highlights of our stay, allowing us to relax while enjoying the peaceful natural surroundings.
While our overall experience was excellent, I have a few suggestions for improvement.
One Japanese male staff member who was on duty during check-in and later that evening came across as rather cold. On several occasions, I smiled and greeted him, but he did not acknowledge me and simply walked away. The contrast with the warmth shown by the rest of the team was quite noticeable.
As such a premium property, it would also be wonderful if the hotel could offer more cultural or wellness activities, such as tea appreciation sessions, guided evening walks or seasonal experiences. During a previous stay at Capella Singapore, these activities became some of the most memorable parts of our visit, and I believe Chalet Ivy Jozankei has the perfect setting to offer something similar.
I would also like to suggest a different restaurant seating arrangement for tables of four. Currently, only two guests can enjoy the beautiful river and greenery views while the other two face the interior of the restaurant. Arranging the tables perpendicular to the windows would allow all four guests to enjoy the spectacular scenery during their meal.
Lastly, although we appreciated receiving tickets to the Summer Night Illumination Festival, accessing the main street requires walking up a very steep slope that is shared with vehicles, which could be challenging and potentially unsafe for elderly guests. In the future, perhaps a pedestrian bridge connecting Level 5 directly to the street level could improve accessibility and safety.
Overall, Chalet Ivy Jozankei delivered an exceptional luxury experience with outstanding cleanliness, thoughtful hospitality, remarkable cuisine and beautiful surroundings. We thoroughly enjoyed our stay and would happily return in the future. Thank you to the entire team for making our visit so memorable.
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Price per night fromS$ 767
Posted on Aug 4, 2026|Standard Single Room Non-Smoking (with Shower Only)
Anonymous User
The room was spacious, but the bed was hard, and I couldn't sleep well all night. Everything else was good, the location was excellent, and while the breakfast selection wasn't huge, it was delicious. They have a hot spring pool, but it's quite basic, with no outdoor onsen or warm sauna, and no free popsicles or ice cream. The service was genuinely great; both the front desk and restaurant staff were friendly, warm, and attentive. It's good value for money, and I highly recommend it if you don't mind a firm bed.
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Price per night fromS$ 163
Posted on Jun 11, 2026
Guest UserThe location was just a short walk from Sapporo Station making it incredibly convenient to travel around. The hotel is also surrounded by major shopping malls, offering endless choices for dining and shopping at your doorstep.
The quality of the breakfast was outstanding, with highlights including the delicious French toast and the fresh seafood donburi, which was a perfect way to start the day.
The onsen facilities were amazing as well.
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Price per night fromS$ 182
Posted on Feb 2, 2026|Classic King Room
Guest UserThe hotel was excellent! The room was spacious, the view was great, and everything felt brand new. The staff provided exceptional service too. We dropped off our luggage early before heading out, and when we returned to check in that evening, a staff member escorted us all the way from the ground floor to the 9th-floor lobby. Our room was already assigned when we gave our name, and our luggage was already waiting for us inside. The breakfast was also absolutely fantastic – delicious and fresh, especially the sashimi rice bowl. My 6-year-old son even got a complimentary breakfast. We also dined at their French restaurant for dinner. For three people, we ordered two full courses and a children's set meal, which only came out to 1500 RMB. The best part was that each dish was paired with a different wine, offering incredible value for money. This hotel truly offers a luxurious experience; I'll definitely stay here again on my next visit!
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Price per night fromS$ 549
Posted on May 11, 2026
Chabrior Turbulo
The most comfortable bed I’ve ever had in a hotel.
We had some of the best sleep during our stay. The bed was huge and incredibly comfortable, with plenty of pillows and soft, high-quality linens. The room itself was spacious, quiet, and very well soundproofed, with lots of space to store luggage and personal items, plus many useful amenities.
The entire hotel has a modern, clean design and is kept in excellent condition. The staff were very kind, professional, and spoke English, which made everything easy. They even provided umbrellas free of charge when it rained, which was a thoughtful touch.
The hotel bar also deserves a mention. The service was excellent, the drinks were very good, and the parfaits were delicious. Since parfaits are very popular locally in Sapporo, I definitely recommend trying one here.
The location is convenient too: just a short walk from Susukino and the Sapporo city center, close to the station by a few metro stops, and easy to reach by taxi.
Overall, this Marriott was a real gem. Because of such a pleasant experience here, I’ll definitely consider staying at other Marriott Courtyard hotels in the future.
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Price per night fromS$ 129
Posted on Mar 28, 2026|Deluxe King Room - Non-Smoking
WLawLocation is very good 👍🏻 right in the city of Sapporo.
Many restaurant & shop by walking distance.
Breakfast also great with many varieties.
Very spacious & quiet room.
Will stay again when back to Sapporo 😊
Lobby Lawson convenient shop is open 24hr, easy us anytime need food & drink just step down can get 👍🏻
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Price per night fromS$ 63
Posted on Apr 23, 2026|Corner Double Bed Room
Letittogo
Right around the corner from Metro Exit 4. When you walk in, you might think it's a bar, but it's actually the front desk. Check-in and check-out are self-service. There were four or five staff members behind the bar, chatting non-stop. They didn't bother to assist or guide guests checking in. The room was very clean and well-arranged, with a sofa. It was missing a luggage rack, but the window insulation was excellent. There's a rooftop bathhouse with outdoor hot tubs, and a beautiful cherry blossom tree in full bloom.
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Price per night fromS$ 72
Posted on Jul 19, 2025|Standard Room
Mrs JhaHotel is conveniently located 200m from the airport limo bus stop. Lots of eateries, shopping and entertainment at its door step. Set back is it is rather dated, and rooms are small, in particular the bathroom, which is only slightly bigger than a 6 foot table!
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Price per night fromS$ 98
Posted on Jul 31, 2026|Superior Triple Room
Guest User
For my trip to Sapporo, I chose to stay at the Prince Hotel. It's an older, established Japanese hotel with standard rooms that are typical of traditional Japanese hotel specifications. The location is convenient, situated at the end of Odori Park, and just a 400-meter walk from the subway station. The hotel also offers a shuttle bus service to Sapporo Station. From the hotel, it departs on the half-hour, but you need to book in advance at the front desk in the morning. From Sapporo Station, it departs on the hour, with the last bus at 7 PM. You can find it right next to the bus stop outside Sapporo Station, and the hotel's logo is on the bus. If you have a lot of luggage, you can also take the airport limousine bus directly from Sapporo Airport to the hotel entrance for 1500 JPY (cash per person), which is very convenient. However, for the return trip, there are only two buses to the airport daily, at 9:38 AM and 10:38 AM. We missed them on our way back, so we booked the hotel shuttle to Sapporo Station and took the JR train to the airport, which was also very easy! The hotel has a paid onsen (hot spring) on the second floor; guests can pay at the front desk to use it. We arrived back at the hotel too late each night to try it, but I'd definitely like to experience it next time!😆
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Price per night fromS$ 69
Posted on Feb 10, 2026|Comfort Double Room - Non-Smoking
MofamaomiuThe hotel's location is excellent, right near Exit 1 of Nakajima Park. It's super convenient to get to Sapporo Station and Susukino.
The hotel's onsen (hot spring bath) is incredibly comfortable; I made sure to go every day.
The room was a bit small but had everything I needed. My luggage was a bit hard to open fully. The view from the 17th floor was really nice. The front desk service was great. Just a heads-up, this room doesn't provide bottled water. You can drink the tap water directly, but if you prefer bottled water, you'll need to buy your own.
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Price per night fromS$ 95