Spa Hotels in City of Manila

My family and I were very satisfied with our stay. The hotel was clean, the beds were comfortable, and the staff provided exceptional service. This was not my first time staying here, I enjoyed my previous experience so much that I decided to avail of their Diamond Indulgence membership. I would especially like to commend Mark Cañete for his outstanding assistance. I checked in a day earlier than the rest of my family and wanted to transfer to a different room. I was hesitant to ask and would have completely understood if it wasn’t possible, especially since it was only 10:45 AM and well before the usual check-in time. However, Mark not only accommodated my request but also kindly upgraded my room.

I traveled to the Philippines to visit relatives. It was my mother's birthday, so we stayed in Manila. Whenever I stayed in Manila, I always stayed at the Philippine Plaza, but as soon as I found out it had closed, I started looking for a hotel. My requirements were that it be located on Roxas Boulevard, have good access to the airport and tourist attractions, and have good security. After searching and reading reviews, I decided that this hotel was ideal. I arrived early in the morning by overnight bus, but they kindly allowed me to leave my luggage before check-in and go out for breakfast. They also made arrangements to ensure a smooth check-in. I had mentioned in advance that it was my mother's birthday, and unexpectedly, a lovely birthday cake was waiting in our room. The room was clean, and the front desk staff provided wonderful service with smiles before, during, and after check-in. However, I was disappointed by the manners and attitude of some guests. Dogs were roaming freely in the restaurant and near the front desk (the website I checked said that pets were not allowed, but the hotel actually allowed them). There were also people walking down the corridors soaking wet. The most shocking thing was that, although we know it was our mistake, my mother's coat, which she had left near the front desk, went missing. It was an expensive coat that she cherished. My mother, myself, and everyone traveling with us remembered losing the coat at the hotel, so we checked with the staff multiple times, but it couldn't be found. It was almost certainly stolen inside the hotel. I don't know if they checked the security camera footage. I have stayed at famous hotels in the Philippines, such as the Philippine Plaza and the Manila Hotel, and five-star hotels in various countries, but frankly speaking, this is not a five-star hotel. Putting aside the manners and morals of the guests, it was a wonderful hotel.

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

Overall, our stay was pleasant. However, the swimming pool was not operational during our visit due to bad weather. Additionally, the provided slippers were in poor condition, and we had to contact the front desk several times to request replacements. We were also disturbed while sleeping when a staff member knocked on our door claiming we had requested an iron, which we had not.

Beautiful Art Deco building rooted in century-old history. While updates have been done to the rooms, Unfortunately, the elevator was not working during my stay (30-31 May 2026), and the toilet flush did not work. Staff were accommodating, gave a pail and dipper (tabo) combo for the toilet. Relatively room did not smell old or damp. No slippers but with basic toiletries and a ref with drinks for purchase; no complimentary water.

We had a great time and we are definitely going back. Our daughter loved the pool and we had a very good night sleep! We will stay longer next time. Thank you!

Our stay at this hotel was overall average. There are few areas that need improvement. The carpet was not clean, which made the space feel less comfortable and not maintained as expected. Cleanliness is very important to guest. Additionally, the breakfast buffet did not offer many choices. The selection was quiet limited. I hope the management can improve these areas to provide better experience for future guests.

Chose the backpackers room. This is for the budget conscious just need to stay overnight. There are 3 rooms, common CR for all.

The staff were extremely accommodating,helpful and friendly which was great. They offered a morning breakfast which was really appetising! Another big plus was the spacious room which made our stay very comfortable. Just the bed mattress was old and didn’t offer much support (had problems sleeping and experienced back pain) as well the location wasn’t ideal for my partner and I who enjoy roaming around on foot. Didnt feel safe and was very dirty outside. Another positive, it’s a stone throw away from the large Robinson’s Mall which was great too!

I was so disappointed. The shower host from the bathroom was defective but in fairness it was repaired on the 2nd day midnight. And also no rubber bathroom mat (since the bathroom floor tiles is slippery) . They only produce the mat after my sister a pwd has warned them for any accident that she may incurred the front desk will be responsible. While the water heater is not 24 hours based on their post. Water heater resume on my 3rd day stay. The four treadmills at the gym are also not working it is all under maintenance. In regards i think this hotel needs already a fully renovation.