Spa Hotels in City of Manila

From the moment you stepped in you can tell already that the service and facility is obviously top notch. The interior is very fabulous inside the entrance. I love the group performing the piano and violin while having coffee and listening to them when you are inside. The room is huge and very clean

Great hotel with awesome buffet breakfast, had the dinner buffet also and couldn't ask for better, pool is nice area to relax...great value for money.

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

Went here to celebrate my boyfriend’s birthday, and we had an amazing time. The hotel interior is very classy and timeless. The staffs are very accommodating and friendly. The pool is clean, but better if it is heated. The hotel is promising, and with proper marketing and more social media presence, it will be a great hit.

I traveled to the Philippines to visit relatives. It was my mother's birthday, so we stayed in Manila. Whenever I stayed in Manila, I always stayed at the Philippine Plaza, but as soon as I found out it had closed, I started looking for a hotel. My requirements were that it be located on Roxas Boulevard, have good access to the airport and tourist attractions, and have good security. After searching and reading reviews, I decided that this hotel was ideal. I arrived early in the morning by overnight bus, but they kindly allowed me to leave my luggage before check-in and go out for breakfast. They also made arrangements to ensure a smooth check-in. I had mentioned in advance that it was my mother's birthday, and unexpectedly, a lovely birthday cake was waiting in our room. The room was clean, and the front desk staff provided wonderful service with smiles before, during, and after check-in. However, I was disappointed by the manners and attitude of some guests. Dogs were roaming freely in the restaurant and near the front desk (the website I checked said that pets were not allowed, but the hotel actually allowed them). There were also people walking down the corridors soaking wet. The most shocking thing was that, although we know it was our mistake, my mother's coat, which she had left near the front desk, went missing. It was an expensive coat that she cherished. My mother, myself, and everyone traveling with us remembered losing the coat at the hotel, so we checked with the staff multiple times, but it couldn't be found. It was almost certainly stolen inside the hotel. I don't know if they checked the security camera footage. I have stayed at famous hotels in the Philippines, such as the Philippine Plaza and the Manila Hotel, and five-star hotels in various countries, but frankly speaking, this is not a five-star hotel. Putting aside the manners and morals of the guests, it was a wonderful hotel.

I stayed in a suite and thought the price was good for two people with breakfast included. The Wi-Fi worked fine. The shower had hot water, but the water pressure was extremely weak, just a trickle. There was no curtain or partition in the bathroom, so the toilet got soaked. Part of the wall near the window was wet, possibly from a leak. The safety deposit box was broken, but they replaced it for me. There were no issues with bugs or toilet odors.

We booked a suite room here because we had our wedding preparations at this hotel five years ago, and we expected the same quality of service and experience. Unfortunately, it feels very different now compared to before. Last night, there were two people sleeping in the lobby who did not appear to be hotel guests. We were wondering why they were allowed to stay there, as we understood that the lobby is intended for hotel guests. Additionally, the towels in our room appeared old and worn out. Overall, we believe that the cleanliness and security of the hotel should be reviewed and improved. There was also a drunk individual outside the 7-Eleven last night who was saying things to us, which made us feel scared and uncomfortable. Although the staff did ask him to leave, we still would have appreciated an apology regarding the incident. Overall, we were disappointed with this experience, especially since we chose this hotel based on the positive memories and standards we experienced during our wedding preparations five years ago.

Good stay overall. The staff were friendly, and the room was comfortable. Housekeeping could be a bit more thorough, but it did not significantly affect our experience. We would still recommend this hotel and consider staying again.

The room is wide and clean. Service is excellent. Actually we were expecting to have a big tv as it is with our room. And for the food , the soup and drinks are good but the mains have a small portion. Veggies weren’t properly boiled its hard and still crunchy. The chicken is dry as well.

Best hotel due to everything is down stairs … the only problem they never fix their tv cable problem for one week that means watch your entertainment through your phone …staff  are friendly ….