Hotels near University of Santo Tomas (UST) in Manila

Good Location Reasonable Price and Comfortable Space and also Excellent Education to all Staffs*** And Reception's Young Ladies Staffs were very beautiful with Sweet kind Explanation. Their Performances and looks levels are almost same Shangri la hotel Horizon club Reception staff and Diamond Hotel Manila Club Lounge Reception Young Ladies Staff**** Sweet Excellent****

It's not our first time to book and stay at this place, and every time, it doesn't disappoint us. Everything is a 5-star to me. From the reception area and speedy check-in system, the spacious room and amenities, and the courteous and kind hotel staff. It is located in the heart of the busy streets of Manila and very near to so many places you can roam around. Regardless if you are staying alone, with a couple or a group, this place is really a good and relax home for you. I definitely recommend this place to everyone. PROMISE, IT WILL NOT DISAPPOINT YOU!

During my recent 3-day, 2-night stay at Swiss-Belhotel Blulane in Manila, the overall experience left much to be desired. While the hotel had potential, the importance of providing quality service to guests seemed inconsistent. Firstly, there was a noticeable discrepancy in the service provided by the on-the-job trainees. While some displayed genuine warmth and eagerness to assist, others seemed hesitant, particularly when they perceived that a guest might not offer a tip. This attitude detracted from the overall guest experience and contradicted the essence of hospitality, which should prioritize genuine care and assistance regardless of gratuity. Additionally, the functionality of the elevators was a significant inconvenience. With only one elevator in operation, guests frequently experienced delays and overcrowding, resulting in frustration and inconvenience. This issue significantly impacted the efficiency of guest movement within the hotel and should be addressed promptly to enhance overall satisfaction. In conclusion, while this hotel in Manila has potential, there are notable areas for improvement, particularly in ensuring consistent and genuine guest service and addressing operational inefficiencies such as elevator functionality. By instilling in all staff members, including trainees, a genuine commitment to hospitality and service excellence, the hotel can elevate the overall guest experience and distinguish itself as a premier destination for travelers.

We notify our booking that we will arrive late to check in. Once we’ve arrive around 10pm, the guard help us to our bags and go to the front desk and wait for 5min to open their booking system. We just got surprised that our room is not yet prepared and one thing got irritated me is the front desk staff don’t know if there’s still rooms available but we booked the hotel 2days prior. We booked a One Queen room and only available left is a two double bed room. We have no choice just to get the last room left and the ac is not working properly and need to call a staff to fix it. Also requested to get an wake up call but no one call us and woke up about 10am late. We went downstairs and complain about what happened since last night. The front desk on duty by morning i think is an intern yet but they told us wait for someone who will assist to our issue. Another thing what happened since we woke up late and our free breakfast is until 10am only i remember and the biggest upset is we just requested for late check out since for the inconvenience we need to fix our stuff (woke up late), a random staff surprised us to open the door without having knocking down and he used master key and the staff told its check out time. I replied and said that they didn’t inform their staff and surprisingly will open the door getting out our privacy? Old hotel and bad service, I will not stay at this property again even for short night sleep

Positive: • Front desk is very approachable and gives us the things that we need [towel, tissue, floor rug] • Located at the heart of universities. Closest to UST. Negative • Room has cockroaches • Bedsheet has stains

The hotel is pretty okay for the price. The ac is super loud and it's situated in a very shady part of town. The water in the sink and shower is quite weird and they sadly only had the old plugs. The employees were amazing and very accommodating. For the price, the hotel is okay.

This is the second time we are staying in this hotel. The last time was last June and we exactly had the same problem still. The last time we went here, they mentioned that wifi is not working since there's something that needs to be fixed. Fast forward to 4 months later, the lady in the front desk presented the wifi username and password but when we tried to connect, no internet still. The last time we went here, they gave us a different remote to the TV. Now, we got the right remote but lady mentioned that it's not cable TV but we can watch something thru the net. Poof. It's also not connected. The beds are comfy tho but pillows' too thin. The faucet in the sink was damaged. They don't have other amenities. Location is okay if you want to explore UST, quiapo, or divisoria. Overall, value for money, we've stayed to other hotels with way better deals than here.

Very good, my brother's service is very good, there is also a refrigerator in the room, and although the twin room we booked is no longer available, he upgraded us to a family room for free, the price is very affordable, and the surrounding Filipino restaurants charge very cheap, it is recommended

The check in was smooth despite last minute booking at late night. It's close to LRT Bambang and 1km from LRT Recto and near UST area, which was convenient enough. The hotel is newly renovated although the room size is small. Wifi works well in room. Shower room was clean. Bottled water and the RedDoorz amenities were provided. The only thing that annoyed me was a loud noise of the window-type A/C. Overall, I enjoyed my stay at this new RedDoorz.

Location was perfect. Right next to the LRT means that I had immediate access to the best mode of transportation around. on the ground floor outside the hotel, you can find Jollibee across the street, Mang Inasal to the right of the gate, Greenwich and Watsons at the very same building, a 7Eleven right next to the hotel, BPI across the street from Jollibee, and it's only walking distance to SM City San Lazaro. If you don't mind the noise of the train, traffic, and music softly blasting at the distance, I highly recommend this hotel for a great location. Service was also great. The first room I was assigned to had non-functioning outlets and they moved me over to the next room over. Everything was perfect, just make sure to bring your own adapters in case none of your plus fit the sockets (Parallel Outlet with Grounding). Staff is also kind, berated by another guest because they forgot about the rule of no alcohol or smoking allowed in the building. They took it like champs and I do applaud them for their quick service. Cleanliness-wise, the closet was a bit dusty, but not too much. The bathrooms may vary, but they are clean. However, during my stay, some roaches and small worms enter the bathroom, possibly through the main drain hole. On top of that, the sloping of the bathroom doesn't lead to the drain, so you get pretty big puddles even just at the sink. It's not the best, but it isn't the worst either. Otherwise, I am still thankful that there is a heater included with the showers. For the amenities, they don't offer much, apart from being close to ones that are truly good. They do provide free bottles of water, a small tube of toothpaste and some toothbrushes, and a free roll of toilet paper. Their fridge in the lobby doesn't work, and if you do have issues with anything in the room, you can simply inform the staff and they'll sort it out quickly for you. The bedding is clean, comes with 2 pillows (I stayed in a standard room with one double bed) but the mattress is a bit tough, but I quickly got used to it. Overall, I do recommend this location, just make sure to read the fine print about what you can/can't do and/or bring into the hotel, just to make sure you don't end up like those previous guests I mentioned. They do clarify there and they do also clarify when you do check-in at their kiosk. And yes, it was pretty great staying at this location. Would love to come back the next time I visit Manila. Note: Pictures taken were after my stay. Everything looked better when I first came to the room.