Hotels with WiFi in City of Manila

The Manila Hotel has an old but elegant and luxurious style. Marble and stone finishing, tall ceilings and a grand piano at the back with a musician playing pleasant music greets you as you walk through the entrance. Lacking points from my personal experience: 1. The carpet floors need to be replaced. I had to change rooms because the first room I got had an unpleasant smell to it (they quickly changed my room after I went to the reception, so it wasn't terrible) and although I didn't notice until the end of my stay, the new room's carpet was frayed at the edges. 2. The night mode of the lights (many switches) completely cuts power to the power outlets. I didn't know and ended up waking up to a phone and power bank with a dying battery and needing to stay in the hotel a couple of hours until they finished charging. Maybe just a warning in the future? The good parts: 1. The service! People are SO accommodating, pleasant and efficient. Reception staff, waiters, bell boys and basically everyone greets you with a smile and tries to solve any problems with utmost focus and cordiality. 2. Traditional pride. Traditional fashion exhibition at the front was a great touch to my visit. The whole place (restaurants, pools, spa, rooms, etc) add to the experience. I could have stayed in the hotel and felt like I hadn't missed Manila's charm. 3. Excellent location. I realised early on that I could literally see every single thing from my ”1 day tour of Manila” from my hotel room. Nothing says great location like this.

This was my second stay, for five days, and I was given a room without a sea view, haha. There were strange little bugs on the table in the room, which was annoying. The shower experience in the bathroom was, as usual, not great. It was hard to squeeze out the shower gel because the pump was broken. Water splashed everywhere, so the wet and dry separation wasn't good. The breakfast was decent, semi-buffet, but lacked vegetables and fruits.

I honestly didn’t expect this place to exceed my expectations, especially since we booked it at such an affordable price, and it even came with a breakfast buffet! The room was incredibly spacious, clean, and well-maintained. Even the television was in great condition, which made our stay even more comfortable. As for the food, my sister and I really enjoyed the breakfast buffet. Everything we tried was delicious, and there were plenty of good options to choose from. This definitely won’t be our first and last stay—it’s just the beginning! We’ll definitely be coming back, hopefully next time with our parents. We also didn’t get the chance to try the swimming pool because we didn’t bring our swimwear, so that’s another reason to return! ❤️

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

The hotel is conveniently located near Chinatown and several popular attractions. The front desk staff are enthusiastic and there are Chinese signs available. The double room was spacious. I suggest adding more variety to the breakfast buffet. It's also within walking distance to the Royal City.

Ii need a flat iron then i call from housekeeping dial 5 a girl answered i told her my intention of calling , but she in a sarcastic way she said u can birrow a flat iron only for 30 mins and i just said if only 30 mins maybe later ill borrow then i just hang up after an hour i called again in the housekeeping different girl answered she said akright i will bring it now to your room and the service boy just signed this maam, snd thrn no more i asked the boy after i finished do i need ti call he said no msm just left it outside.. so after i finished i just call the housekeeping the girl said alright i will send somebody yo pick it up until i checkout the flat iron still in our room… how come service person sometimes rude but the ithers are not… i hope that bayview park hotel train well their service attendant specially answering guest in right manner… not to sarcastic and too exaggerated ways…

The bonus was we arrived very early. Like 8am. She told us we can check in early but it would be 2k pesos. We declined and hung out at the lounge. She told us we can check in for free at 10am. We had a visa appt, and originally booked a cheaper hotel. We saw the reviews of the other one and decided to cancel. We saw H20 had a kiddy area with slides and splash pad, so we decided to splurge and enjoy it. We booked for 4 days. Only to find out the splash area was under construction. The pool was freezing, so my 8 month didn’t want to get in. We went to the outside one and it was smelling like a septic tank or sea lions, or something.. and could use a cleaning. we didn’t stay long. Our fish tank was nice when the fish came, in our room But it was rare. We were the last room, so maybe they didn’t come down as much.. staff was friendly and accommodating . But when I asked if we could walk in the Aquirum since the kiddy pool was not working. They said no, it’s an extra payment. Trip gave me $39 in trip coins, that we used. But the feeding of penguins were the same price or more to do then the actual ticket to get in.

I recently stayed at Hotel Sogo, and I must say that my overall experience was pleasant and satisfying. From the moment I arrived, I was impressed by how well-maintained and organized the place was. The room was exceptionally clean, which gave me an immediate sense of comfort and relaxation after a long day of travel. The floors were spotless, the linens smelled fresh, and the bathroom was tidy and well-sanitized — no traces of dirt or unpleasant odors at all. The housekeeping staff clearly does an excellent job of maintaining cleanliness. They were very polite and accommodating whenever I requested for towels or extra toiletries. Every time I stepped out and returned, the room was always in perfect order — bed neatly fixed, trash emptied, and surfaces dust-free. Aside from cleanliness, the room ambiance was cozy and peaceful. The air-conditioning worked well, the lighting was just right, and the TV provided a good variety of channels. The bed was comfortable enough for a restful sleep, and the overall environment was quiet, which made it easy to unwind. I also appreciated the staff’s friendliness and professionalism. They greeted me with smiles and made sure that check-in and check-out were fast and convenient. Their hospitality made me feel welcome throughout my stay. The location of the hotel is also a big plus — very accessible to transportation, convenience stores, and restaurants. It’s ideal for travelers who want a clean and affordable place to stay without sacrificing comfort and convenience. Overall, I would describe my stay at Hotel Sogo as clean, safe, and comfortable. It’s a great choice for budget-conscious travelers who prioritize cleanliness and good service. I would definitely consider staying here again the next time I need a quick and relaxing place to rest.

The location was good and very convenient. The room itself was decent, but not very clean—especially the windows, which were quite dusty. In our first room, the air conditioner wasn’t working properly so it was too warm, and we had to request a transfer. Thankfully, the second room had a functioning aircon. However, we noticed several issues during our stay. Some of our companions had problems with their shower not working, and when they were supposed to be transferred, the next room’s aircon also wasn’t cooling properly. There were quite a few inconveniences overall. The reception staff didn’t seem very accommodating or responsive to concerns. It may have been due to a high volume of guests, but it would have helped if concerns were acknowledged more promptly. The lobby was also quite warm, which made it uncomfortable not just for guests but also for the staff in corporate attire. The surroundings can be a bit noisy since the location is close to busy areas. Overall, since this was our first time staying here for a nearby event, we appreciated the convenient location and affordability. However, the overall experience was around 6/10. I hope they can improve the room conditions and address maintenance issues moving forward. We also didn’t get the chance to take photos of the room for reference. I hope improvements can be made, as the place itself has a lot of potential and the location is really good.

Our stay at Arzo Hotel - Manila was absolutely wonderful! The staff were warm and accommodating, the rooms were spotless and comfortable, and the location was perfect for exploring the city. Highly recommended! Accessible to train station, to different sites in Manila like Luneta, Paco Park, National Museum, one station away to Intramuros! ✨