Hotels with balcony in City of Manila

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

Stay Manila Hostel on Bocobo Street is a budget-friendly choice for travelers looking for an affordable and convenient stay in Ermita, Manila. The rooms are simple, clean, and suitable for short stays. Its location is a big plus, with easy access to restaurants, convenience stores, public transport, and nearby tourist spots. Overall, it offers good value for money for budget-conscious guests who want to stay in the heart of the Manila.

Thank you again for this stay. We always choose Tropicana, and once again, we were completely satisfied with everything: the staff's service, the facilities (especially the pool), and the delicious breakfast.

The hotel is in a great location, making it easy to access everything we needed. The staff were also friendly and helpful. However, we noticed some cockroaches in the room. I hope the hotel can improve its pest control by spraying regularly, as this would make the stay much more comfortable. Overall,the place is nice

Booking here in trip.com made our trip very satisfying! Everything went so smoothly. I'm very happy that is was a stress free transaction. I also checked the website to compare the pricing, but I saw it was way cheaper to book here. Thank you so much for the splendid stay!

So, i came to manila alone. Hoping to have a good time. Spent 28 days in this hotel and explored the surronunding areas. By the end of the trip i met my babae and we where having a good time. Long story short... the hotel was well worth the money, as the view was great and my girl got pregnant. So, its a lucky room i guess too. You pay for all the amenaties. That was one down point but other than that it was fine and i had good nights/late night fun.. come and try it for yourself.

Tglhe place is suit for solo and or families.It has a better location also since i book it to secure my appointment without delays. Im happy to book again.☺️

I will always keep them ahead in terms of the noise-free environment, beauty and cleanliness of the hotel, and their behavior was very friendly which impressed me, the most interesting thing is that they have a rooftop bar where you can relax and take in the fresh air and enjoy the beauty of the city, guests from different countries are present there with whom it is very enjoyable to spend private time.

The hotel is in a great location. The staff are very helpful. The hot water in the bathroom was never hotter than lukewarm, at best. I don't think that is ideal for Legionnaires disease prevention. The WiFi was quite strong. But throughout the hotel, on multiple devices I was not able to access various websites, the same on each device. For example I was never able to access BBC.com, CNN.com, X.com and about 50% of other sites. This on two phones and a laptop, throughout my stay. At nearby restaurants, I could access all without issue. When I spoke to the staff, they said they had no problem on their phones and my problem persisted. To access affected sites I had to turn the wifi off on one of my phones and hotspot to my laptop / other phone. The breakfast is very basic.

First of all, I would like to say that the staff was friendly and apptoachable but the thing was checking in and out took too long since they dont have their own table or place to properly process the papers. The place were bigger than the usual I bookedl before . The room has I double deck and 1 double bed. It was clean and the bed is comfortable. I just wanted to recommend to upgrade the cooking stove into induction, it was old and rusted which wasted electricity. They provide sleepers for 4 people. You need to bring your own shampoo and toiletries. If need cleaning and help just inform the staff. Few upgrades is irecommended