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Posted on Oct 4, 2023
Guest User
This is a very nice resort. The interior is very clean and large. Bed is comfortable and toilet is good with jacuzzi. You will see kangaroos and cockatoos outside the cottage in the morning and evening. My kids enjoy the stay very much. However you need to either cook your own meals or drive out to eat. The drive is about 15 mins.
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Price per night fromMYR 980
Posted on Jul 6, 2026
StevenP77Check in late, room was wrongly assigned, booked a bigger room with added extra bed for my 3 boys was give a small room with no xtra bed, we booked a king bed room, was assigned a twin bed bigger room. We have to wait another half hour or more to change rooms and added the extra bed to the already small room for my kids. Then the reception said our rooms comes with breakfast without us asking which was also heard by my wife as well as her colleague, in which we thought it was complimentary after the wrongly assigned rooms. My kids enjoyed the breakfast as I normally don’t eat breakfast and but the follow night, I went down to the reception to ask if check out time can be extended which the same lady said she can extend it to 12pm, which we are glad, then I just told her the breakfast was enjoyable by my family and thank her for recommending them to us and also the complimentary offer. She check again on her computer then and a bit unsure and ask her senior colleague Austin to see if it was complimentary and that already raise my suspicion but her colleague said it is fine he will waive the charges if that happens as we already went through so much trouble with them. I felt relieved, thanking both of them , I went back to my room.
At 11:40pm, my wife has already asleep and me almost to, the phone rang which startled my wife and myself , we answered and the same lady was on the line stating that they need to charge the breakfast for both days.
I was a bit annoyed with this as we have already taken our breakfast for the first day which was offered to us as complimentary and then later in the middle of the night said we are charged ! The best part was as a 5 stars well known establishement, she tried to haggle with us on the price by saying she can offered some discount and then later she can give 50% discount for already consumed breakfast.
My wife was furious and change her PJs and then we head down to the reception to settle this once and for all in the middle of the night.
In the reception, we directly spoke to her supervisor whom heard of her offering us the complimentary breakfast in which he straight away cancel the charge for the morning breakfast and offer us a discounted breakfast the following morning. It was all a farce and inconvenience as well unreliability with their services which makes us go through so much stress for our family holiday.
Anyway, we decided not to take up the offer and have to inform our children of the cancellation which disappointed them of course, but we think this whole incident is unfair. They said when we booked we choose no breakfast but the communication was it was complimentary for us for the disarray of arranging the room when we first check in. Besides we did not ask but was offered and said how good the breakfast was by your own staff. Also we did not extend our check out time as we were worried that they will charged us as we are totally have non confidence of what the staff said and actual offerings
As my wife and myself are regular travellers, and normally we like to enjoy better accommodations, this is the first time these kind of incidents happen to us and at first we thought to booked Hyatt chain of hotels in our incoming Vietnam and Taiwan trip but we would be sceptical to do so after this.
Please don’t get me wrong, the hotel is very nice, cleanliness , location and even food (our breakfast on day1) but the services was a let down to us and it is not about costs, it is about integrity and what been offered and not fulfilled and blame the clientele as well as the whole timing to disrupt the peace and enjoyable period of the guest.
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Price per night fromMYR 1,158
Posted on Jul 10, 2026
XiatiandeguilinggaoThe facilities are indeed quite old; everything is showing its age. Its main advantage is the location, which is excellent. It's close to all the major attractions, and getting to Chinatown for meals is very convenient. The breakfast is decent; for Western cuisine, it's quite varied, with some made-to-order options like porridge and eggs.
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Price per night fromMYR 833
Posted on Aug 23, 2026|Standard Two Single Bed Room
RexinwangyouzhengzaishuruThis stay exceeded my expectations. The hotel facilities are complete, the room is clean and tidy, and the hygiene is very good. The staff are warm and enthusiastic, and respond promptly. The location is excellent, making transportation very convenient. Overall, I had a comfortable stay and will definitely choose to stay here again on my next visit.
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Price per night fromMYR 390
Posted on Jun 15, 2026
Carol Lim KHGreat airport hotel with convenient access to Melbourne Airport. I booked this hotel for my boss and her child, and they were very satisfied with their stay. The room was clean, comfortable, and quiet despite being close to the airport. Staff were friendly and helpful, and the facilities were well maintained. A good choice for families and travelers looking for a comfortable stay near the airport.
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Price per night fromMYR 612
Posted on Jul 12, 2026
Guest UserThis hotel deserves a five-star review! I wish I had stayed at the Sheraton for my entire trip to Melbourne. It's in the city center, which is incredibly convenient, and even late at night, around 8-9 PM, there are still plenty of people around, making it feel very safe. When I checked in, there was a Chinese-speaking staff member available. Although the person who actually checked me in was of Indian descent, a Chinese colleague came over to make sure everything was alright before leaving. They even offered me a complimentary glass of champagne! The hotel room was spacious and clean, definitely the best I've stayed in during my past two weeks in Sydney and Melbourne. It certainly lived up to expectations!
Right outside the hotel, there's a Rolex store, and if you walk down the street, you'll find the Town Hall and a church. There are plenty of options for dining, entertainment, and shopping. It's also not far from Australia's famous WWL? Or was it WWs?
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Price per night fromMYR 759
Posted on Apr 20, 2026|Single Room
Anonymous UserGood for one people stay caused it is not much space. Ameities can requested at reception. Location quite good can walk to Southern Cross station, Flinder Station or Town Hall station. For Uber, driver might drop you at the closest street, Flinder Lane. Easy walk just 1 mins but quite hard if you have 2 luggages.
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Price per night fromMYR 216
Posted on Aug 9, 2026|Superior King Room
RaquelBSimUnfortunately, my experience at Novotel Melbourne Central was quite disappointing, especially considering that I had a very positive experience at Novotel Sydney, where my daughter and I were treated with great kindness and hospitality.
I had an issue with the breakfast arrangement that was handled in a very uncomfortable and embarrassing way.
At check-in, I specifically asked to add breakfast for the three days of our stay. I explained that I am an ALL – Accor Live Limitless member and that I had received an email stating that ALL members would receive a discount on breakfast. The receptionist confirmed the benefit and also told me that my 11-year-old daughter would not be charged. I was informed that the total cost for breakfast for the three days would be AUD 56. I paid the amount at check-in and, naturally, assumed everything had been correctly arranged.
However, the following morning, when we went to breakfast, the staff member told me that breakfast was not included in my reservation. I explained that I had specifically added it during check-in and showed him the payment receipt from my card. Instead of simply checking the situation and resolving what was clearly a possible system or communication error, I was repeatedly questioned: who had checked me in, when I had become an ALL member, and whether I had any proof that breakfast had been added.
The whole situation was extremely uncomfortable and embarrassing. I had done exactly what was required at check-in, had paid for the breakfast, and had proof of the payment. Nevertheless, I felt as though my word was being questioned.
I explained that I would make a complaint. The staff member then reluctantly took down my room number and directed us to a table next to the service area, despite there being several vacant tables in the main dining area. This made the situation even more unpleasant.
I understand that mistakes can happen, particularly if there is an issue with the hotel system or communication between staff members. What I found unacceptable was the way the situation was handled. It gave me the impression that the staff may not have received adequate training on how to deal with guests when an operational error occurs. The appropriate approach would have been to acknowledge the possibility of a mistake, verify the payment and resolve the issue discreetly and courteously, rather than making the guest feel embarrassed or disbelieved.
Unfortunately, I also experienced problems with the cleanliness of the room. The bed was poorly made, the toilet and sink were clearly not properly cleaned, and a cup had been placed wet on the tray. These details contributed significantly to my overall negative impression of the hotel.
This was particularly disappointing because our experience at Novotel Sydney was excellent. We were welcomed warmly, treated very well and felt genuinely looked after throughout our stay. Unfortunately, our experience in Melbourne was very different.
I hope the hotel management will take this feedback seriously, particularly regarding staff training, guest communication and housekeeping standards. The issue could have been handled very differently and would have avoided turning a simple operational mistake into an unpleasant and embarrassing experience.
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Price per night fromMYR 499
Posted on May 9, 2026|Standard City View King
Guest UserWe booked a King Standard hotel for this trip as we have the special rate from Trip.com. Before we arrived we received an email from Trip urging us to write an email to ask for early check in as we also booked an airline ticket thru Trip. When arrived in hotel ard 9.45 am we were offered a room ( with immediate availability ) but with a payment of AUD 50. When I asked for a twin bed room as usually King and Twin Bed will have same rate, but not this hotel. If we were to change the bed style we have to pay AUD 30/night for 5 nights 😅😅another AUD 150. Enough for all the morning communications so we just ignore the bed details and went straight to our room after the payment. On the day we checked out we came to know that the front officer recharged our hotel fee even when Trip.com confirmed that everything was fully paid.
What a money maker hotel!! Front officer told us they will refund us the amount though.
However the room is small and nice and everything was up to international 4 standard but Crown ****** Tower has a much more beautiful and bigger room. Though both have stunning nice view of the Yarra River as in attached.
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Price per night fromMYR 613
Posted on Mar 25, 2026|One Of A Kind
Guest UserI spent a long time choosing this hotel on the platform before my trip to Melbourne. The listing mentioned it was a new opening in December 2025, and the location looked fantastic – right next to Queen Victoria Market with tram stops just downstairs, making it super easy to get to all the attractions.
I was in Room 506. However, after checking in, I noticed two lights in the room weren't working, as shown in the picture. Since there's no main ceiling light, my friend and I had to rely on just one corridor light, three small desk lamps, and natural light from the window to get around the room. This made putting on makeup really inconvenient. The bathroom lighting was also quite warm-toned, and it felt a bit cramped with both of us trying to get ready in there.
The bedding was clean, which was good. But, we found leftover paper scraps from the previous guest in the rubbish bin, and there was even some product packaging left in the storage cabinet near the entrance.
The hotel appears to be a renovation, as the air conditioning control panel was yellowed and looked quite old.
It's worth noting this isn't a traditional hotel; it's a serviced apartment. I've previously stayed at serviced apartments from brands like Stey and Habyt on short-term rentals, and based on this experience, I feel lyf still has a lot of room for improvement.
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Price per night fromMYR 386