Spa Hotels in Melbourne

Check in late, room was wrongly assigned, booked a bigger room with added extra bed for my 3 boys was give a small room with no xtra bed, we booked a king bed room, was assigned a twin bed bigger room. We have to wait another half hour or more to change rooms and added the extra bed to the already small room for my kids. Then the reception said our rooms comes with breakfast without us asking which was also heard by my wife as well as her colleague, in which we thought it was complimentary after the wrongly assigned rooms. My kids enjoyed the breakfast as I normally don’t eat breakfast and but the follow night, I went down to the reception to ask if check out time can be extended which the same lady said she can extend it to 12pm, which we are glad, then I just told her the breakfast was enjoyable by my family and thank her for recommending them to us and also the complimentary offer. She check again on her computer then and a bit unsure and ask her senior colleague Austin to see if it was complimentary and that already raise my suspicion but her colleague said it is fine he will waive the charges if that happens as we already went through so much trouble with them. I felt relieved, thanking both of them , I went back to my room. At 11:40pm, my wife has already asleep and me almost to, the phone rang which startled my wife and myself , we answered and the same lady was on the line stating that they need to charge the breakfast for both days. I was a bit annoyed with this as we have already taken our breakfast for the first day which was offered to us as complimentary and then later in the middle of the night said we are charged ! The best part was as a 5 stars well known establishement, she tried to haggle with us on the price by saying she can offered some discount and then later she can give 50% discount for already consumed breakfast. My wife was furious and change her PJs and then we head down to the reception to settle this once and for all in the middle of the night. In the reception, we directly spoke to her supervisor whom heard of her offering us the complimentary breakfast in which he straight away cancel the charge for the morning breakfast and offer us a discounted breakfast the following morning. It was all a farce and inconvenience as well unreliability with their services which makes us go through so much stress for our family holiday. Anyway, we decided not to take up the offer and have to inform our children of the cancellation which disappointed them of course, but we think this whole incident is unfair. They said when we booked we choose no breakfast but the communication was it was complimentary for us for the disarray of arranging the room when we first check in. Besides we did not ask but was offered and said how good the breakfast was by your own staff. Also we did not extend our check out time as we were worried that they will charged us as we are totally have non confidence of what the staff said and actual offerings As my wife and myself are regular travellers, and normally we like to enjoy better accommodations, this is the first time these kind of incidents happen to us and at first we thought to booked Hyatt chain of hotels in our incoming Vietnam and Taiwan trip but we would be sceptical to do so after this. Please don’t get me wrong, the hotel is very nice, cleanliness , location and even food (our breakfast on day1) but the services was a let down to us and it is not about costs, it is about integrity and what been offered and not fulfilled and blame the clientele as well as the whole timing to disrupt the peace and enjoyable period of the guest.

An excellent hotel experience, my apologies for the two-month delay in writing this review. We chose this hotel for our honeymoon in April, as it's one of only a few locations worldwide, which always builds anticipation. Before arriving, I emailed to inquire about honeymoon amenities. Helen from guest relations promptly replied and arranged everything seamlessly: early check-in, complimentary champagne, chocolates, and a welcome card. Upon arrival, the service from the concierge to the front desk, and even in the guest rooms and breakfast restaurant, was outstanding. Everyone was energetic, and their smiles felt genuine. They never seemed unhappy, even without a tip. Breakfast had a touch of the Edition hotel vibe. This hotel provided the best experience during my Australia and New Zealand trip. (There was a high percentage of Caucasian staff; while I don't judge based on skin color, many other hotels had staff with inconsistent service standards. Here, everyone provided excellent service with no signs of discrimination – at least overtly). The eco-friendly design made us feel immersed in nature. The hotel is conveniently located near an elevated bridge, making it easy to get around with the business car service. Shopping across the street is also very convenient, and it's just a few stops to Chinatown and the city center, perfect for a city walk too! Highly recommended.

The facilities are indeed quite old; everything is showing its age. Its main advantage is the location, which is excellent. It's close to all the major attractions, and getting to Chinatown for meals is very convenient. The breakfast is decent; for Western cuisine, it's quite varied, with some made-to-order options like porridge and eggs.

The hotel is nice and the location is very convenient. Two things were problems. 1. Try running in the gym when the sun rises - you can't without being blinded by the sun. Blinds need to be installed! The rest of the gym was very basic. 2. I tried to go to the rooftop bar a few times. It was advertised as open, but it wasn't. Looks like it could have been a nice place for a drink. Overall, the hotel was ok, but it did feel very impersonal and it lacked attention to detail.

This hotel deserves a five-star review! I wish I had stayed at the Sheraton for my entire trip to Melbourne. It's in the city center, which is incredibly convenient, and even late at night, around 8-9 PM, there are still plenty of people around, making it feel very safe. When I checked in, there was a Chinese-speaking staff member available. Although the person who actually checked me in was of Indian descent, a Chinese colleague came over to make sure everything was alright before leaving. They even offered me a complimentary glass of champagne! The hotel room was spacious and clean, definitely the best I've stayed in during my past two weeks in Sydney and Melbourne. It certainly lived up to expectations! Right outside the hotel, there's a Rolex store, and if you walk down the street, you'll find the Town Hall and a church. There are plenty of options for dining, entertainment, and shopping. It's also not far from Australia's famous WWL? Or was it WWs?

I stayed at house 13 on March 10 2025, and there a gang of black people having a party over the night at house 12. I don't want to discrimate people and I used the word ”black” merely to describe that group of people that night. The music is very loud, and from time to time there are heavy drum beats which you can feel the vibration from the floor, and sometimes they knocked the wall of the townhouse separating house 13 / 12, and I supposed no one can sleep under this situation. Both my wife and me could not sleep but scared because they are young & strong black males. Finally we turned on the light at 2 a.m. and open the curtain to tell them to quiet from our 1/F balcony when 3 of them were arguing with a woman loudly in the common backyard. They ignored and continued! At 5 p.m. it's raining but I could not tolerate anymore, I went out to tell them silence please! A big tall black guy (not brown, very black) said ” I got you!”. Frankly speaking, I was a little bit scare., but what elase I could do?! When the reception open next day (house 1?), I complained and requested a change of room (actually house). The reception ladies are very friendly and they said they had reported the police twice that night for the noise is too loud & affecting many customers staying at different houses that night. But they do the same regardless the police warning. According to the reception, she had blacklisted this customer from booking the Quest hotel chain nationalwide (Australia) anymore. When I returned to the hotel the other day, I got a thank you card apologize for what had happened together with a bottle of wine for the inconvenience caused. Although I had a nightmare in this hotel, I think it is a one-off incident, and I will still recomend this service apartment.

I had a very pleasant stay. The room was clean, comfortable, and quiet, with all the facilities I needed. The staff were very friendly, respectful, and always willing to help. Check-in and check-out were quick and easy. The hotel’s location was convenient and provided easy access to nearby places. I was completely satisfied with my stay and would like to thank all the hotel staff for their excellent service.

I think the front desk service is very good, the public areas and rooms look clean, parking is convenient, and the price is not expensive. The overall feeling of staying for two nights is quite comfortable, which is quite good.

Location: The hotel is situated in a very quiet area, perfect for a peaceful getaway. Nights were serene with barely any car noise. It’s about a 10-minute drive to a nearby mall with Coles, Kmart, and other essentials—super convenient. For travelers, it’s around 40 minutes from the airport, which is manageable. Cleanliness: This was a mixed bag. Upon entering, we noticed a burnt iron mark and several purple stains on the carpet. We made sure to report these to reception immediately due to the $300 AUD bond fee, to avoid being held responsible. Being close to a lake or river meant encountering mosquitoes and some large flies. We also found spiders in the bathroom, but we managed to catch and release them outdoors. Towels provided were an issue—one was dirty when we checked in, and even the replacement towel the next day had stains. However, the beds were spotless, which was a relief. Service: The front desk staff were excellent—friendly, thorough, and accommodating. They explained all the amenities, including the location of the gym and pool, and handled our late checkout request graciously. Facilities: Although I didn’t personally use the gym or pool, the in-room facilities stood out. The smart TV was a bonus, with access to YouTube, Disney+, and Prime Video, ensuring entertainment for the family. Room: The two-bedroom apartment was incredibly spacious, with two bedrooms flanking a central living room. Each bedroom had its own bathroom, complete with an exhaust fan to keep the heat out. The beds were the highlight—so soft and comfortable, providing an excellent night’s sleep. Overall: While the initial issues with bugs were unpleasant (I dislike insects), once we cleared them out, the stay became very enjoyable. The spacious layout, serene environment, and cozy beds made it a pleasant experience overall.

The room was decent, but for some reason, there was a wet towel in the mini-fridge. Didn't housekeeping notice that? The Wi-Fi signal in the room was also very poor. When I checked in, the room key was just tucked into a scrap piece of paper, not a proper key card sleeve, so I had no idea how to connect to the Wi-Fi. The internal parking lot is quite spacious, but after 7 PM, it's virtually impossible to find a spot, and you have to park on the street. Luckily, they don't ticket there. What's more, an Indian woman actually knocked on my door one night asking if I had bought furniture and needed help moving it! And they didn't even provide complimentary drinking water in the room. The hotel itself is an old building with a lot of history, and the air conditioner remote control must be at least 30 years old. The pros are that there's a Chinese-speaking staff member at the front desk, and it's located near Box Hill, which is predominantly Chinese, almost like a Chinatown. Many restaurants are still open from 10-11 PM, truly showcasing the hard work of the Chinese community. Plus, the prices are reasonable, and the food tastes great. The roast pork at Xiaofang Yayuan, in particular, is as good as what you'd find in Hong Kong, even better than in Shanghai.