Scoot Customer Service Singapore: Hotline, Email & Live Chat (2026)

☎️  Scoot Singapore Hotline: Number & Operating Hours

Dial +65 6329 1420 for Scoot support in Singapore – available 24 hours daily, 7 days a week.

Standard local call rates apply – no toll-free option for Singapore customers.

Expect wait times during peak hours (evenings, pre-departure rushes). Remember to have your booking reference (PNR) ready to speed things up.

When to Use the Hotline (Best for Urgent Flight Changes)

• Call for time-sensitive issues like schedule changes, delays or cancellations that can’t wait for Manage Booking or chat.
• Ideal for Singapore departures: rebooking disrupted flights within Scoot’s policy window (e.g. up to 4 hours pre-departure for changes) or claiming disruption options like refunds.
• Skip for routine queries – use the app’s live chat or Manage Booking first to avoid queues.

🎫  How Do I Find My Booking Number (PNR)?

• Email: Check booking confirmation email for a 6-character code (e.g., A12BC3).
• Scoot App/Website: On the Scoot App main page, go to [My Trips] to view your booking and the “Booking Reference” number.
• Trip.com App: If you booked through Trip.com: on your Trip.com App main page, go to [My Trips] at the bottom row. Then, you can see “Airline booking reference number” on top of your booking.

Flying with hand luggage? Check out our guide on Carry-on Baggage Restrictions to pack smart and avoid fees at check-in.

Unsure about cabin options? Check our Flight Classes Explained guide to pick the perfect seat for your budget and comfort.

Earn miles on every trip with Frequent Flyer Programmes—link your account before booking to rack up rewards fast.

🌏  Scoot Regional Hotlines for Other Countries (updated Dec 2025)

📧  Reaching Scoot via Email: Best for Non-Urgent Queries

Scoot Customer Service Email Us Contact Form 

There is no public customer service email provided by Scoot. Instead, submit your enquiry via the "Email Us" contact form.

Remember to include your PNR, full name, and attachments (e.g. receipts) – responses typically arrive in 3-7 business days.

When Email is Your Best Option (Documentation, Refunds)

• Perfect for refund requests or feedback that needs records – far better than chat for complex cases.
• Use for Singapore bookings involving disruptions, vouchers, or policy disputes where you want a written trail before escalating.
• Avoid for urgents like same-day changes; stick to hotline or app chat there.

📱  Using the Scoot Live Chat (Marvie)

Marvie on Web

• Access under Contact Us on Scoot website or Scoot app.
• Handles booking checks, refunds status and FAQs; escalates to agents during working hours.
• Supports English, Simplified Chinese and Traditional Chinese.

Marvie on WhatsApp

• Add +65 6501 2888 to WhatsApp contacts, start chat with "Hi Marvie" – perfect for on-the-go queries. 
• Supports English.

Marvie on WeChat

• Scan the QR code with Wechat or search Scoot (新加坡酷航) mini app in WeChat.
• Quick self-service for flight status or add-ons; limited hours for live agents.
• Supports English, Simplified Chinese and Traditional Chinese.

What Marvie Can (and Can't) Help With

• Marvie excels at self-service: resend itineraries, check baggage allowance, track refunds, or generate no-show letters – all instantly. 
• Supports English, Simplified/Traditional Chinese; great for routine Singapore queries like flight status or add-ons. 
• Can't process complex changes, payments, or escalations – hands off to human agents for those.

🎁  Pro Tip: Get the Best Scoot Deals on Trip.com

Kick off your Scoot flight booking on Trip.com to enjoy competitive pricing, promotions, and exclusive rewards!

Monthly Campaign Promos

Trip.com shines with its Double Date campaigns running monthly from 1.1 all the way to 12.12, where you can get exclusive promo codes, airline promo fares, and bank card discounts (think DBS, UOB perks for locals) for massive savings that are not available if you book with the airline directly.

Double Up Earning Trip Coins + Airline Miles

Moreover, Trip.com bookings let you earn BOTH Trip Coins + airline miles by adding your frequent flyer details.​

Every 100 Trip Coins = 1 USD (~1.3 SGD) and can offset payments at bookings with no minimum spend required.

Earn miles on every trip with Frequent Flyer Programmes—link your account before booking to rack up rewards fast.

Trip Member Rewards

More benefits will be unlocked as you progress through your Trip.com membership tiers! For example, Trip.com Platinum, Diamond, or Diamond+ members can access VIP lounges and start the journey relaxed and refreshed.

Stay Ahead - Join Our Exclusive Telegram Group!

Don’t miss out on the hottest deals and flash sales! Join our Telegram group Trip Talks SG to get instant alerts, exclusive offers, and be first in line for must-grab promo codes. Stay connected, save more!

Download Trip.com App for App-only Discounts!

Download the Trip.com app now and unlock exclusive app-only discounts! Use the QR code to get instant savings on flights and hotels, available for both Android and Apple users.

Ready to fly? Don’t forget to check out our weekly updated deals and promo codes for regional and global destinations—grab the best offers before they’re gone! 

Score bigger savings with How to Use Trip.com Promo Codes and stretch your travel budget further.