Changing travel plans can be stressful, but getting a flight refund from Trip.com doesn’t have to be.
If you’ve booked a flight and need to cancel, understanding the Trip.com flight refund policy will help you avoid unnecessary delays and extra costs.
This guide walks you through how to request a refund on Trip.com, explains the flight cancellation rules, and outlines how long it typically takes to receive your money back.
Understanding Trip.com Flight Refund Policy
Trip.com acts as a travel agent, so your refund depends on both the airline and your ticket type.
Key points of the Trip.com flight refund policy include:
Key Factor | What It Means for Your Trip.com Flight Refund |
|---|---|
Refundable vs Non-Refundable Tickets | Refund eligibility depends on the fare rules. Refundable tickets allow full or partial refunds, while non-refundable tickets may only qualify for partial refunds, taxes only, or airline vouchers. |
Airline Rules Apply | Trip.com processes the refund on behalf of the airline. The airline’s refund policy determines the final refund amount, applicable fees, and processing timeline. |
Flight Status Matters | If the airline cancels your flight, you are usually entitled to a full refund. For voluntary cancellations, cancellation fees or fare restrictions may apply. |
How to Request a Trip.com Flight Refund
Step 1: Log into your Trip.com account
- Visit the Trip.com website or open the Trip.com app, and log in to your account.
- Click on "My Trips" section
Step 2: Access your bookings
- Click on "Manage My Bookings" to find the flight booking you need to cancel.
Step 3: Choose a flight cancellation
- Click on "Cancel Booking" to cancel the flight booking.
Step 4: Check the flight refund policy
- Click on the specific flight booking to view the details.
- Check the flight booking’s refund policy.
- Review the refund policy and verify the processing fees.
- Once you've done that, simply click on "Next" to the next page.
Step 5: Request a flight cancellation
- If your flight is eligible for a refund, check your refund details and tap "Submit" to complete the procedure.
- Follow the prompts to provide any necessary information or reasons for your flight cancellation.
Step 6: Confirm your cancellation and refund
- Once you have submitted your flight cancellation request, you should log in to your Trip.com account to check the Trip.com refund status.
- The refund will be credited to your account within a couple of days.
Trip.com Refund Processing Time
How long Trip.com refund takes?
It depends on your payment method and airline :
Payment Method | Estimated Trip.com Refund Time |
|---|---|
Credit / Debit Card | 7–15 business days |
PayPal / E-wallets | 3–7 business days |
Bank Transfer | Up to 30 days |
Trip.com Contact for Refund
If you’re based in Singapore, Trip.com customer service Singapore is available 24 hours a day.
The support team can assist with:
| Support Category | Details |
|---|---|
Flight or Hotel Booking Issues | Assistance with booking errors, missing confirmations, or reservation problems |
Itinerary Changes | Modify flight times, hotel dates, or travel schedules |
Refunds or Cancellations | Help with refund requests and cancellation policies |
Payment and Billing Queries | Issues with payments, invoices, or duplicate charges |
📞 Hotline | +65 3138 2039 |
🌐 Hours | 24/7 (English and Mandarin support available) |
What To Know About Trip.com Cancellation Ticket?
Trip.com Cancellation Protection
Trip.com sometimes offers optional add-ons or insurance-style products at the time of booking that give you extra cancellation flexibility beyond the basic fare rules.
These are often marketed as “Cancellation Guarantee,” “Trip Air Flexibility,” or similar protections.
With such protection:
- You may be able to cancel your flight and receive a full refund even on non-refundable tickets, as long as you cancel within a specific time window before departure. This isn’t part of standard airline policy but rather an optional service purchased through Trip.com.
- The exact terms (such as cancellation window and refund guarantee) depend on the specific product you select at checkout.
- Keep in mind: Trip.com still must recover funds from the airline first, so the protection usually covers cancellation fees and guarantees you get the refund back once the airline processes it.
Trip.com 24-Hour Cancellation Policy
Trip.com does not have a universal 24-hour risk-free cancellation policy that applies to every flight booking in all markets.
However:
- On many flights booked through Trip.com, you can cancel within 24 hours of booking for free and receive a full refund, provided the fare rules allow it and the flight departure is sufficiently far in the future.
- This 24-hour cancellation window depends on the airline’s policy and how Trip.com has set up the booking, it’s not automatically guaranteed for every flight. Some users need to confirm eligibility by contacting Trip.com support.
Trip.com Cancellation Fees
Most airlines charge a cancellation fee, and Trip.com may also apply service charges.
The exact amount depends on:
Possible Deduction | What It Means for Your Trip.com Refund |
|---|---|
Airline Cancellation Fees | Airlines may charge a cancellation fee, which is deducted from your refund amount. The fee varies by airline, route, and fare type. |
Non-Refundable Ticket Rules | Non-refundable tickets usually do not allow a full refund. In some cases, only airport taxes or a partial amount may be refunded. |
Service Charges (Rarely Applied by Trip.com) | Trip.com generally does not charge service fees for refunds, but in rare cases, a small processing fee may apply depending on the booking conditions. |
Tips to Speed Up Your Refund
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Final Thoughts
Navigating a Trip.com flight cancellation refund policy or voluntary cancellation doesn’t have to be stressful.
By understanding the Trip.com flight refund policy and following the proper steps to Trip.com refund flight ticket, travelers can recover their funds efficiently.
Always check your ticket type and airline rules before booking to minimize surprises.
FAQ: Trip.com Flight Refund
Does Trip.com charge a cancellation fee?
Yes. Trip.com cancellation fees may apply on top of airline penalties. The exact amount depends on your ticket type, airline policy, and when you cancel. Always check the refund breakdown before confirming.Can I cancel a non-refundable Trip.com ticket?
Yes, but you won’t get the ticket price back. In most cases, only airport taxes and service charges are refundable for non-refundable tickets.Are promotional or discounted Trip.com tickets refundable?
Promotional fares often come with strict no-refund policies, meaning you can’t recover the fare cost if you cancel. Some airlines may still refund taxes or airport fees.How do I contact Trip.com customer service about my refund?
- Live Chat on the Trip.com app
- 24/7 customer service hotline (varies by country)
- Email support for complex cases
How do I know if my Trip.com ticket is refundable?
You can check the fare rules in your booking details. Refund eligibility and cancellation terms are listed under the ticket conditions before and after purchase.Can I get a refund for a non-refundable ticket?
Yes, but it’s limited. Non-refundable tickets usually don’t qualify for a full refund. However, you may still receive a partial refund, airport taxes, vouchers, or a full refund if the airline cancels the flight, depending on the airline’s rules and Trip.com flight refund policy.