When you’re planning your trip through Trip.com, things usually go smoothly but if you ever need help with a booking, refund, or payment, Trip.com Customer Service is always available to assist.
With 24/7 multilingual support via phone, email, and live chat, getting travel help has never been easier.
📞 Trip.com Customer Service Number
For urgent travel issues like flight changes, hotel cancellations, or refund requests, you can call the Trip.com customer service number available in your region.
| Region / Language | Trip.com Customer Service Number | Availability |
|---|---|---|
Singapore | +65 3138 2039 | 24/7 |
Malaysia | +60 3 2053 1899 | 24/7 |
Hong Kong | +852 3008 3295 | 24/7 |
United States | +1 833 896 0077 | 24/7 |
United States | +1 833 896 0077 | 24/7 |
United Kingdom | +44 808 164 7270 | 24/7 |
Australia | +61 2 8310 8661 | 24/7 |
🇸🇬 Trip.com Customer Service Singapore
If you’re based in Singapore, Trip.com customer service Singapore is available 24 hours a day. The support team can assist with:
| Support Category | Details |
|---|---|
Flight or Hotel Booking Issues | Assistance with booking errors, missing confirmations, or reservation problems |
Itinerary Changes | Modify flight times, hotel dates, or travel schedules |
Refunds or Cancellations | Help with refund requests and cancellation policies |
Payment and Billing Queries | Issues with payments, invoices, or duplicate charges |
📞 Hotline | +65 3138 2039 |
🌐 Hours | 24/7 (English and Mandarin support available) |
🧾 What Trip.com Customer Service Can Help With
| Category | Examples |
|---|---|
Flights | Flight cancellations, date changes, refund requests |
Hotels | Wrong date bookings, no-show issues, refund policies |
Payments | Double charges, failed transactions, invoice requests |
App / Website | Login issues, missing points, booking errors |
Car / Train | Booking modifications, refund follow-up |
Payments | Double charges, failed transactions, invoice requests |
How to Find Trip.com Customer Service on Trip.com App
Step 1: Enter the Trip.com App to Find Trip.com Customer Support
- Log in to your Trip.com account using your mobile phone and go to the “Account” section.
- Tap “Customer Support” to view all available options.
- Trip.com offers several ways to get help, including Chat Service, Call Service, and Emergency Assistance
Step 2: Choose Chat Trip.com Customer Service
- Click on to "Chat With Us" to enter the detail page.
- Customers can get chat service for different aspects, including flights, hotels, transportation, and travel guide.
Step 3: Choose Call Trip.com Customer Service
- Go to "Call Us" section to enter call service page.
- Customers can choose Internet call or Global call according to their personal need.
Step 4: Find Call Trip.com Customer Service of Other Countries and Regions
- If customers need to find call customer service from other countries and regions
- Click on the button "Other countries and regions" to veiw the detail, where you can find contact numbers from lots of countries and regions.
- For more detail ,check the table!
Step 5: Choose Emergency Assistance Trip.com Customer Service
- Go to "Emergency Assistance" section to acquire more customer support, including Translation help, Missing Baggage, Emergency Medicine, Passport Safety etc.
How to Find Trip.com Customer Service on Trip.com Website
Step 1: Tap "Help" at the Top of the Trip.com website
- Visit the Trip.com website and click on "Help" at the top right to the detail page.
Step 2: Select "Call Us" on Customer Support Page
- Click “Call Us” to open the detailed page about the call service.
Step 3: Select "Chat" on Customer Support Page
- Click “Chat” to open the detailed page about the chat service.
- Trip.com chat service is for non-urgent issues and connects you to a human agent 24/7.
Trip.com Customer Service - Live Chat with Human
The Trip.com customer service chat is the quickest way to get help, no waiting on hold or email delays.
How to use Trip.com live chat:
- Open the Trip.com App or go to the website.
- Log in and select “My Bookings.”
- Choose the booking you need help with.
- Tap “Contact Customer Service.”
- Select “Live Chat.”
| Feature | Details |
|---|---|
✅ Response Time | Usually within minutes |
✅ Languages | English, Chinese, Korean, Japanese, and more |
✅ Best For | Simple requests like refund status or booking confirmation |
📧 Trip.com Customer Service Email
For non-urgent issues or when you need to attach receipts or screenshots, you can contact support via email.
Trip.com Customer Service Email: customer_service@trip.com
📝 When emailing Trip.com, include:
- Your booking reference number
- Full name (as per booking)
- Detailed description of the issue
- Any attachments or proof of payment
⏰ Response Time:
Usually within 12–24 hours depending on request type.
💡 Tips for Contacting Trip.com Support
🧳 Final Thoughts
Read more:
FAQ: Trip.com Customer Service
How do I contact Trip.com customer service?
You can contact Trip.com customer service via phone, live chat, or email. The fastest way is through Trip.com customer service chat in the app or website, available 24/7.What is the Trip.com customer service number?
The Trip.com customer service number varies by country. For example, in Singapore, you can call +65 3138 2039, which operates 24 hours a day.Does Trip.com have live chat support?
es! The Trip.com customer service chat is available 24/7. You can access it through the Trip.com App or website by going to “My Bookings” → “Contact Customer Service” → “Live Chat.”How long does Trip.com take to reply to emails?
Typically, Trip.com customer service email responses arrive within 12–24 hours, depending on the type of request. For urgent issues, use live chat or the hotline instead.Is Trip.com customer service available in Singapore?
Yes. Trip.com customer service Singapore is available 24/7 in both English and Mandarin. You can reach them at +65 3138 2039 or through the Trip.com live chat.