Hotels with Pools in Bintan

We recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests. 1. Room Consistency & Communication Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved. 2. Villa Room Maintenance On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression. We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved. Thank you for taking the time to read our feedback.

Our stay at Said Beach House was nothing short of amazing. From the moment we arrived, the staff truly went above and beyond for us – not just doing the bare minimum, but consistently making the extra effort to ensure we were comfortable and well taken care of. Their warmth, attentiveness, genuine hospitality and thoughtfulness really made the experience so much more special, and it's honestly what stood out to us the most. The food was also great and always prepared on time... everything was seamless and well-organised throughout our stay! The villa itself was very cozy, well-kept and exceptionally clean. It was a comfortable space to come back to after a long day of activities. Just a small tip: do remember to keep the doors closed to prevent insects or mosquitoes from entering. Speaking of that, Sadi Beach House is definitely a place where you will feel very connected to nature. You may occasionally come across insects or lizards (or even stray cats!), but it really ads to the overall experience rather than taking away from it – it's all part of the charm. The location was perfect for us. While amenities like minimarts may be a little further out, it meant that the area was incredibly quiet and peaceful, especially at night. It's the ideal place if you're looking to unwind and take a break from the noise and pace of city life. Overall, we had such a lovely stay and a huge part of that was thanks to the amazing staff who made everything feel so effortless and welcoming! I would absolutely recommend Sadi Beach House to anyone looking for a relaxing and memorable getaway!

The staff here are really friendly, honestly, I find them much more chill than hotel staff in China. It's not a forced friendliness for good reviews, but genuinely kind. The location is excellent, close to the sea where you can see the stars. The pool is clean, and the hygiene is good; I didn't find any bugs or anything. The restaurant is a bit pricey, but the food is delicious, and breakfast is plentiful. The air conditioning works well. I think booking a room here automatically includes airport transfers and breakfast, which wasn't very clearly stated on the description page. Highly recommend!

⭐⭐⭐⭐⭐ **Outstanding Hospitality from Beginning to End** This was one of the best family holidays we've had. From check-in to departure, every interaction with the staff was sincere and heartfelt. You can tell that everyone genuinely enjoys looking after guests. A special highlight was the spa. My mother enjoyed the 90-minute full spa experience after the reception patiently explained the different packages to help us choose the most suitable treatment. The Chinese-speaking masseuse was exceptional and made the experience incredibly relaxing. Our daughter also had an amazing holiday. She loved Earth Basket, where Kiki made the visit engaging and fun, as well as the watersports, especially her first-ever banana boat ride, kayaking and stand-up paddle boarding. We also joined the complimentary stargazing sessions on both evenings. Idu and his colleague on one night, and Rusdi and his colleague on the next, shared fascinating knowledge about the moon, stars, navigation and astronomy. It became one of the most memorable activities of our stay. The front desk team, especially Haykal, Feronica and Gian, were always quick to assist us through WhatsApp and in person. Breakfast had an excellent variety every morning, and the rooms were spacious, comfortable and immaculately maintained. Finally, a heartfelt thank you to Mustika, whose leadership and personal warmth were evident throughout the resort. Seeing him personally come over to bid us farewell before we left for the ferry was a wonderful way to end our stay. The Residence Bintan delivers genuine hospitality in every sense of the word. We would happily recommend it to anyone visiting Bintan and look forward to coming back again.

We have found this beautiful place on our 2 days dad/son bicycle tour through Western Bintan. We loved the ample, farm type camp that is in between the hills and savannahs with the reddish coloured earth and evergreen palm trees of Bintan. The reception area is already oozing openness and friendliness, and you check in a very pleasant and welcoming world. The owner has established this is as a sustainable youth training and learning center, at the same time offering splendid and well-integrated guest activities for families, kids, and groups. We stayed in one of the clamping houses adjacent to one of the small and relaxing lakes, and my 5y son loved every inch of it. The A/C motor works in the background, the bathroom is bigger than in any of the Lagoi resorts we have been so far. The food is very deliciously mildly spicy, the coffee machine is Italian, the breakfast offers a choice of two menues which makes it easy not to choose wrong. The best part is the always friendly and supporting staff. Yanu was very supportive when engineering a kite and helped us making it fly (even outside his shift). The creative center is definitely worth a visit. As natural bicyclists, we loved the empty and small paved roads around the Camp, so we even had a wonderful time biking down to the Blue Lagoon (1hour). From the Ferry Station TM it is a 2h bicycle trip with a few stops in the road (try to avoid the heat). The Bintan Ferry takes bikes for transport, so do 6-seater cabbies in Singapore. I can strongly recommend this place for any escape plans from the big city and for all nature fans.

Generally is a good experience for a family stay. The villa is big and spacious. Both rooms are clean and tidy. We have in house BBQ session. Drawback is the toilet is open style with easy access for the flies and mosquitoes. The breakfast menu is acceptable. But for the 3 nights, we prefer to have dinner outside instead as the price is not that attractive.

The hotel is only 15 mins from the port and they were ready and waiting to collect us which is great for families. The place is immaculate and the staff welcoming. Best book your trips when in Bintan for better prices. Breakfast is brought to your room in the mornings and make sure not to leave any food out as the local wildlife loves to visit :). There is a small mall opposite a bit of shopping. Spa on site is very reasonable and excellent service. On the whole a very relaxing place.

Suitable for honeymooners here.quiet and nice scenery if we booked a room which is on top of the hill.there's buggy services to and fro from lobby to room and room to restaurant.all staffs there are friendly and polite. M.Arvin the receptionist is very helpful and can rely on whatever guests needed.he recommended us to a nice seafood restaurant which is not really far and he even drive us to the restaurant after his duty.price also reasonable as we could get fresh live seafood.really a nice person M.Arvin. De Bintan Villa located quite far from shops.so my advice is do shop whatever you think you need before arrive to de bintan villa.

Enjoyed my 3 day stay at this resort. Nice room with a balcony and sea view. Daily breakfast included , and has plenty of options, buffet style , from local food to eggs your way , fruit , bread and the best of all - prata. Restaurant on site offers delicious food. Vegetarian options available. Staff is very friendly and helpful. Beautiful sunrise you can watch from the beach. Hotel allows to rent a kayak. Overall , very calm place to relax for a quick holiday. Good value for money , recommend, and will be back again.

Excellent location away from the usual water parks and tourists. The resort is only an hr from the ferry terminal, for an additional fee, they can arrange pickup/drop off. The room is way better than the photos advertised. Every amenity you can think of is available including insect repellent cream. This is the place to stay if you want to be close to nature. There are a few species of kingfishers, sandpipers and swifts, raptors, etc just to name a few. The main highlight of this place is when the tide is low, you can walk out and go fish hunting, spot different species of crabs, and mudskippers, etc. Since it is a mangrove beach, inevitably there are sandflies so it's important to cover up when heading to the beach. The staff are friendly and food is amazing. I will be back again hopefully in the near future.