Holiday Inn Resort Bintan Lagoi Beach by IHG

Excellent stay at the Holiday Inn Resort Bintan. Free shuttle from the ferry terminal and check in was smooth and fuss free. Late checkout provided to match departure ferry timing. Resort still looks relatively new. The mangrove house for kids was a plus point in the hotel. Room was spacious and clean - would be great if there were in room slippers for toddlers too. Buffet Breakfast had a delectable spread and there was ample sitting. Fish feeding pond was a nice touch to keep the kids occupied. Free hourly shuttle to Plaza Lagoi was welcomed - would be even better if it runs more frequently. Short stroll to the private beach that is shared with Hotel Indigo. Swimming pools were spacious but could get crowded during peak periods. Room service were very generous in terms of portion size and worth the wait. Overall an excellent stay at the Holiday Inn Resort for a family weekend getaway.

The staff members are exceptionally friendly and helpful. I will certainly return in the future.

Visited 4 times last year and it’s easily our favorite spot! Amazing Bali-inspired atmosphere with a fantastic live band and a cool beach club. The staff are super friendly and the food is top-notch. My wife and kids love it here.It’s the perfect family retreat. Can’t recommend it enough. Shouhjy out for Windy from reception and Restaurent Manager at Warung restaurant..

Cons- The hotel itself was like a maze. Renovation is quite noisy in the morning and afternoon with the drilling sound. Quite far from the beach and it's dirty. Beach are unable to swim as the wind is very strong and the sand keep entering the eyes. Pros- kids having fun at the pool. There are at least 5 types of pool and playground pool. Appreciate if there are little shade as its super hot. Pool closes at 7 for kids pool. Kids club is big with outdoor playground. Kids under 4 must be supervise by adults while above 4 you can leave them there. Food at pak lagoi during breakfast is great and you can order specialty coffee. During dinner if ordering ala carte the kids can eat for free with at least 1 main dish. Kids can choose either from the menu or kids corner at the buffet. Unfortunately the drinks can order from the menu and unable to refill. There are at least a noodle, pasta, chicken or fish, vegetables, brownie, cupcake cookies, gummy, fruits and etc. There are also shuttle to plaza lagoi every 1 hour. Sadly during check in on 22.12 to 25.12 there are no gift or free upgrade. Those guest that check in on 24.12 they receive a Xmas socks.