Hotels with Gym and Fitness Centre in Bintan

We recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests. 1. Room Consistency & Communication Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved. 2. Villa Room Maintenance On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression. We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved. Thank you for taking the time to read our feedback.

Amazing place to stay if you need to just relax and recharge in the calm. Just idle time sitting in the patio of your sea view villa and enjoy looking at the sea or walking by the beach collecting sea shells and finding baby mud crabs inside of the sea shells. It was not our first time staying at Mayang Sari or one of the other Nirwana properties. Hence, the smiling staff with their impeccable service levels is never a surprise but always a pleasure. Mayang Sari has its own restaurant, the Deli Cafe, where you can get local and western delicacies and drinks. The property has an Indian restaurant, Spice, which is a 5 minute walk from Mayang Sari, and Nirwana also has its own restaurant. They have a pick and drop shuttle from the ferry terminal, which makes it very convenient. Just a call put that this is Lagoi, so please don't expect to have malls around, and the city centre falls in the Tanjung Pinang area.

Everything was great but please learn to delivery ”no” message to your customer instead of stalling tactic. We requested for early checkin as the ferry disembarked at close to 12pm. The concierge told us it was subjected to availability. They will try to clean up room quickly. We waited close to 3hrs, 15mins before official check in time to get the room. But we noticed neighboring units were empty.. and due to low occupancy, the breakfast was ala-carte instead of buffet.

This is my second time staying in Aston. The service is impeccable and the staff are the most friendliest and helpful people. The rooms are kept clean daily with fresh towels always available. The restaurant is cosy with really good variety of both western and delicious Indonesian traditional food. The hotel’s location is just a stone’s throw away from lots of eateries and restaurants, museums and tourist spots. The swimming pool has a children’s pool and mini water park. Great for families with young children. The adult pool is always clean and big enough for a good workout. I highly recommend this hotel and will definitely come again.

Biru is the villa area of Nawan Garden. The environment is very good. The waiter sent us to the door of the room with great enthusiasm. The single bed in the bedroom is a bit small and can only sleep one adult. If there are many people, you can put the two single beds together. The bathroom is a bit simplistic, if you need a comb toothbrush you can call. The overall feeling in Bintan is that people are very good. Even if the communication is not too smooth, they will not bother to explain. My request is to know one or two keywords. The only regret is that I saw a mini zoo in Nawan, I wanted to take the children to the waiter and told me that I was gone.

Near the beach and have multiple things to do including volleyball cycling kayaking. The room my family stayed in looked to be one of the older rooms. It is decently clean enough. Service wise was good as the staff strived to assist my family for our requests. Snacks provided in room are free which is nice. Kakung at sun moon restaurant was great

What suppose to be a 1 night stay turn into 2 nights stay! Cause my daughter love the place... Recommend fazly our driver for all 2 nights big shout out to him as he really good and bring us to what we want for our activities.... It's abit too far from the ferry terminal but it's worth it... The sceneries ans all the staff is very efficient and also very respectful. Just to take note there is no nearby eateries but got a small convinient store and tell the reception and they will get a driver for us to go for free... As we extended our stay they assist us to contact the ferry terminal but we have to go there and pay the rebboking fee... And breakfast was good too... For sure will be back again and stay at this hotel again.. Ps to the management it will be good if you could provide a microwave since sometimes we will buy food earlier and bring over as no local eateries nearby. Kudos to the team there for the excellent and pleasant stay..

I had a very quiet and undisturbed stay. The soundproofing in the room was excellent, the hygiene was reassuring, and the staff were friendly. Overall, it was a pretty good experience.

The pod at Anmon looked nicer, but it was on the pricier side. The villa we stayed in wasn’t bad, but definitely worn down—some spots weren’t painted well, the toilet sink clogged, and there was this weird smell in the room. The service was great and location is alright since you pretty much need to travel around with a car anyways

當天我丟失了我的包，感謝兩位酒店的工作人員幫我看守了我的包，包裏有我的護照銀行卡還有很多現金，時間長達三個小時，如果丟失了我的包我甚至回不了中國，感謝兩位拾金不昧的員工，這是我最幸運的一次旅行👍👍👍 Hari itu saya kehilangan tas saya. Terima kasih banyak kepada kedua staf hotel yang telah menjaga tas saya. Di dalam tas ada paspor, kartu bank, dan banyak uang tunai. Mereka menjaganya selama tiga jam. Jika tas saya hilang, saya bahkan tidak bisa kembali ke Tiongkok. Terima kasih kepada kedua karyawan yang jujur ini. Ini adalah perjalanan paling beruntung yang pernah saya alami.