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Posted on May 6, 2025|Junior Suite
Guest UserWe recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests.
1. Room Consistency & Communication
Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved.
2. Villa Room Maintenance
On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression.
We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved.
Thank you for taking the time to read our feedback.
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Price per night fromTHB 18,400
Posted on Apr 6, 2026
syrhadlna
Our stay at Said Beach House was nothing short of amazing. From the moment we arrived, the staff truly went above and beyond for us – not just doing the bare minimum, but consistently making the extra effort to ensure we were comfortable and well taken care of. Their warmth, attentiveness, genuine hospitality and thoughtfulness really made the experience so much more special, and it's honestly what stood out to us the most.
The food was also great and always prepared on time... everything was seamless and well-organised throughout our stay!
The villa itself was very cozy, well-kept and exceptionally clean. It was a comfortable space to come back to after a long day of activities. Just a small tip: do remember to keep the doors closed to prevent insects or mosquitoes from entering.
Speaking of that, Sadi Beach House is definitely a place where you will feel very connected to nature. You may occasionally come across insects or lizards (or even stray cats!), but it really ads to the overall experience rather than taking away from it – it's all part of the charm.
The location was perfect for us. While amenities like minimarts may be a little further out, it meant that the area was incredibly quiet and peaceful, especially at night. It's the ideal place if you're looking to unwind and take a break from the noise and pace of city life.
Overall, we had such a lovely stay and a huge part of that was thanks to the amazing staff who made everything feel so effortless and welcoming! I would absolutely recommend Sadi Beach House to anyone looking for a relaxing and memorable getaway!
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Price per night fromTHB 2,474
Posted on Jul 7, 2026
Booboo ChanIndigos Bintan・A Candid Review After a Five-Day, Four-Night Stay
Having just completed a five-day, four-night stay, overall, this is a 'beautiful and Instagrammable' resort. However, for those planning a four-night consecutive stay, there are a few practical points to be aware of.
Beach and Water Activities
The sand on the beach is quite fine and white, but at low tide, the tidal flats are very shallow and mixed with small stones, making it unsuitable for direct swimming. On the other hand, it’s perfect for using the complimentary (30-minute) kayaks and stand-up paddleboards provided by the hotel – the equipment is new, you can launch directly from the beach, and the staff even offer basic instruction, which is a big plus. Spending an hour or two here each day is a great way to enjoy the sun and work off the delicious food.
Poolside Breakfast
Breakfast is served semi-buffet style at SugarBEATS, with seating right by the pool. Enjoying your meal by the poolside truly adds to the vacation vibe. The food is refined, especially the Indonesian fried rice and freshly prepared Pho, but the selection isn't extensive, and eating there for four consecutive days can feel a bit repetitive.
Biggest Pain Point: Only One Restaurant in the Entire Hotel
This is my biggest gripe. You're stuck eating dinner at the same place, and by the third night, I was at a loss for what to order. The prices aren't cheap, but the food is just average. I highly recommend bringing your own snacks or simply walking five minutes to the Holiday Inn next door for more dining options.
Other Minor Drawbacks
While the greenery is lovely, there are a lot of mosquitoes, so you need to open and close the balcony door quickly. Soundproofing at night is mediocre; footsteps in the corridor are clearly audible.
Summary
If you're drawn by the design and service, a 2-3 day stay would be paradise. However, five days and four nights is definitely on the longer side. Remember to plan at least two days for excursions (like the mangrove tour or Blue Lake), otherwise, you might get bored. I'd give it an overall score of 8.5/10 – it offered pleasant surprises, but didn't quite reach full marks.
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Price per night fromTHB 6,743
Posted on Jun 15, 2026
Ho Nai ChoonDoulos Phos the Ship Hotel is a place of total serenity and peace. Upon arrival ,we were greeted by the warm hospitality of the hotel team. Andri, the hotel manager gave us a good overview of the activities that we can enjoy at the hotel. He personally conducted the tour and the ship hotel and briefed us on its interesting history.
The room was clean and comfortable. The breakfast was simple but delicious.
The sunset and sunrise were beautiful.
In the evening, we had a 10-course Rijstafel, an Indo- Dutch semi fine dining comprising a welcome drink, appetizer,, main course and dessert plus a very special brew of coffee.
Overall, it has been a wonderful weekend getaway for me and my wife. Will come back again to explore the surroundings more.
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Price per night fromTHB 1,579
Posted on Apr 29, 2024
Guest User
We have found this beautiful place on our 2 days dad/son bicycle tour through Western Bintan. We loved the ample, farm type camp that is in between the hills and savannahs with the reddish coloured earth and evergreen palm trees of Bintan. The reception area is already oozing openness and friendliness, and you check in a very pleasant and welcoming world. The owner has established this is as a sustainable youth training and learning center, at the same time offering splendid and well-integrated guest activities for families, kids, and groups. We stayed in one of the clamping houses adjacent to one of the small and relaxing lakes, and my 5y son loved every inch of it. The A/C motor works in the background, the bathroom is bigger than in any of the Lagoi resorts we have been so far. The food is very deliciously mildly spicy, the coffee machine is Italian, the breakfast offers a choice of two menues which makes it easy not to choose wrong. The best part is the always friendly and supporting staff. Yanu was very supportive when engineering a kite and helped us making it fly (even outside his shift). The creative center is definitely worth a visit. As natural bicyclists, we loved the empty and small paved roads around the Camp, so we even had a wonderful time biking down to the Blue Lagoon (1hour). From the Ferry Station TM it is a 2h bicycle trip with a few stops in the road (try to avoid the heat). The Bintan Ferry takes bikes for transport, so do 6-seater cabbies in Singapore. I can strongly recommend this place for any escape plans from the big city and for all nature fans.
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Price per night fromTHB 1,032
Posted on Apr 26, 2026|One Bedroom Pool Villa
Guest UserThis hotel offers excellent value for money. The environment is clean and comfortable, the service is warm and attentive, and the facilities are comprehensive and convenient. Its prime location makes getting around easy. Overall, I had a very satisfying experience and would highly recommend staying here.
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Price per night fromTHB 5,237
Posted on Jun 8, 2025|Sea View Chalet
Shiju JohnAmazing place to stay if you need to just relax and recharge in the calm. Just idle time sitting in the patio of your sea view villa and enjoy looking at the sea or walking by the beach collecting sea shells and finding baby mud crabs inside of the sea shells. It was not our first time staying at Mayang Sari or one of the other Nirwana properties. Hence, the smiling staff with their impeccable service levels is never a surprise but always a pleasure. Mayang Sari has its own restaurant, the Deli Cafe, where you can get local and western delicacies and drinks. The property has an Indian restaurant, Spice, which is a 5 minute walk from Mayang Sari, and Nirwana also has its own restaurant. They have a pick and drop shuttle from the ferry terminal, which makes it very convenient. Just a call put that this is Lagoi, so please don't expect to have malls around, and the city centre falls in the Tanjung Pinang area.
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Price per night fromTHB 3,726
Posted on May 25, 2026
Rohana SolehahOur stay at Natra Bintan was such an amazing experience for us as a couple 🤍
We decided to go on a weekday, and honestly that was the best decision because the whole place felt so peaceful, calm, and private. The atmosphere was very relaxing with beautiful views and a quiet environment perfect for escaping from busy routines and spending quality time together.
From the moment we arrived, the service was really good. The staff were all very friendly, polite, and helpful throughout our stay. They made us feel welcomed and comfortable all the time. Check-in was smooth, the room was clean and cozy, and everything was well prepared for guests.
What we loved most was the overall vibe of the resort. It’s not just about the stay, but the feeling you get there slow mornings, relaxing walks, enjoying the lagoon view, and having peaceful moments together without rushing anything. It truly felt like a short healing trip for both of us ✨
Definitely recommended for couples who want a romantic, relaxing, and peaceful getaway. We would love to come back again someday 🤍
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Price per night fromTHB 4,269
Posted on Sep 10, 2024|Garden View Luxury Villa
Guest UserExcellent location away from the usual water parks and tourists. The resort is only an hr from the ferry terminal, for an additional fee, they can arrange pickup/drop off. The room is way better than the photos advertised. Every amenity you can think of is available including insect repellent cream. This is the place to stay if you want to be close to nature. There are a few species of kingfishers, sandpipers and swifts, raptors, etc just to name a few. The main highlight of this place is when the tide is low, you can walk out and go fish hunting, spot different species of crabs, and mudskippers, etc. Since it is a mangrove beach, inevitably there are sandflies so it's important to cover up when heading to the beach. The staff are friendly and food is amazing. I will be back again hopefully in the near future.
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Price per night fromTHB 1,452
Posted on Dec 31, 2025|Superior Room
Guest UserNear the beach and have multiple things to do including volleyball cycling kayaking. The room my family stayed in looked to be one of the older rooms. It is decently clean enough.
Service wise was good as the staff strived to assist my family for our requests.
Snacks provided in room are free which is nice.
Kakung at sun moon restaurant was great
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Price per night fromTHB 1,066