5-Star Hotels in Phuket

This hotel is close to the airport. I was arriving late and wanted something nearby, so I was torn between the JW Marriott and Pullman. Initially, I planned to stay just one night as a transit, but then decided against Racha due to the rainy season and rough seas, and just booked two nights at the Renaissance instead! It completely exceeded my expectations. Service! The Renaissance's service is truly exceptional! From check-in, the staff were incredibly friendly and proactive. Their well-trained, yet familiar and warm smiles and greetings made us feel very comfortable. The room had handwritten mirror art, a handwritten welcome letter, and we even received small handwritten gifts at the restaurant. Especially by the pool, a staff member literally ran over to set up our sun loungers, immediately brought cold drinks, and handed us towels – so enthusiastic and attentive! [Thumbs up][Thumbs up] Room The room was very, very spacious. We booked a standard room, and it comfortably accommodated two adults and two children. There was a sofa that could be converted into a bed, and the bathroom was also large. The room even had a balcony. It was very quiet for sleeping, with no airplane noise at all. The soundproofing was excellent, and we slept wonderfully. Dining The breakfast was abundant! The fried rice with chickpea curry was so delicious, I couldn't stop eating it. For dinner, there's a famous Thai restaurant with a great ambiance, and the mango sticky rice was tasty. Overall, it wasn't crowded at all – it offered that perfectly unhurried, comfortable, and suitable vacation vibe! It's ideal for those who dislike crowds and prefer a pure, quiet, and relaxing hotel-centric holiday!

Enjoyed our 3 nights at Noku Phuket! The front desk and bell team were absolutely lovely during our time here, and we had a complimentary upgrade to the room with the whirlpool in our balcony! Loved that the room was super spacious, and there were dual sinks in the bathroom. Location was pretty far but they provided complimentary shuttles to Phuket town too! Didn’t manage to explore the breakfast, dining and spa offerings during this stay! It would be good if the hotel could look into improving their flooring (there were some gaps & there was even a piece of wood sticking out and was a hazard). The linen was really thin and not fitting of 5 star standard, which was a shame as the hotel was really pretty! But overall still a highly recommended stay!

This stay far exceeded my expectations, highly recommended! The staff were warm and polite, check-in and check-out were very quick, and they patiently answered all my questions. The room was spotless, the bedding soft and comfortable, and the soundproofing was excellent, making for a very quiet night and a high-quality rest. The bathroom had a wet and dry separation, comprehensive toiletries, and stable hot water. Breakfast offered a rich variety and tasted great.

I had a wonderful stay at Graceland Resort—I can’t be any happier. I arrived pretty late at night, and all I asked for was a nice, quiet room. The front desk lady Jenny at that time of night was incredibly considerate and sweet .She upgraded me to a pool room, and I truly appreciate that. Also, there was a lovely cleaning lady Kanyakorn who cleaned me room every day and was very attentive and pleasant , she let me borrowed the iron exceptionally longer period of time😅Overall, I felt taken care of and very welcomed. The service and hospitality were excellent. The breakfast was okay—I’d rate it about 6.7 out of 10—but the hotel itself is beautiful. It has a couple of pools and it’s right on the beach, with many restaurants around. Hotel got a small gym as well which is good enough for few days workout and oh yes they offer complimentary half an hour morning trainings as well which was nice . I also remember a v kind gesture from them i ordered late night food and they forgot to deliver to bring and on being reminded the food and beverage manager felt terribly sorry and wanted to send free meal next day which wasn’t needed for me so I declined politely but they were so sweet they still ended up sending a fruit platter to room.In all , with such great hospitality, I would definitely come back to the hotel. Customer service was awfully wonderful.

This stay was fantastic, perfect for families with kids! The room was spotless, with no dampness or strange odors at all. The sofa could be converted into a sofa bed, which was incredibly practical for a family stay. I highly recommend booking our room type – you get direct access to the pool from your balcony door, making it super convenient for a dip. The hotel's kids' facilities are excellent. My child had an absolute blast, constantly wanting to go challenge the slides. Parents can relax on the loungers nearby while keeping an eye on them. The location is superb, offering a quiet retreat despite being close to everything. The beach is right outside, there's a 7-Eleven just by the entrance, and a 'Let's Relax' massage branch is nearby, along with various dining and entertainment options. It's incredibly convenient for food, fun, and getting around. Overall, it was a wonderful vacation experience. We didn't get enough time this trip, so we've already decided to choose this hotel again next time we're in Phuket!

I stayed at the hotel with my two children (ages 4 and 6). The breakfasts were a bit repetitive, but you could always find something, like fruit. The kids absolutely loved the pancake machine. The housekeeping definitely left something to be desired; the floors remained dirty. On the plus side, bed linen and towels were changed regularly. The air conditioning was a bit weak, and there was a damp smell. However, the staff were very responsive and helpful with all requests (I asked for help with the stove, and a technician arrived in 10 minutes; when I forgot my room card, they issued a new one). The ladies at the reception were always friendly and smiling. All the staff always greeted us. 😉 There are three interconnected pools, all 130 cm deep, which was fun to swim through, especially under the bridges. You could take a boat to the beach, and there were free sun loungers provided by the hotel. We visited in August, which is off-season, and the waves were very strong, making swimming impossible.

Very close to the beach. Although you can't swim in July because the waves are too big, the hotel is still very clean. Both kids and adults loved the waterslide at the pool. The hotel grounds are also very well-maintained with lots of greenery. Would definitely stay again.

Excellent hotel. Very green with beautiful, compact grounds. All the staff are very friendly. Room cleaning is top-notch. Breakfasts are wonderful. There's a scheduled tuk-tuk service to the beach. They also provide scheduled transfers to Boat Avenue (where you'll find plenty of cafes, restaurants, shops, and Villa Market), but you need to book in advance. About a 7-10 minute walk to the left of the hotel, there's a 7/11 convenience store and a currency exchange office. Overall, the hotel is great. We'll be back. There's some construction nearby, but it doesn't significantly bother guests.

The outdoor scenery here is absolutely stunning, and my kids absolutely loved the pool – the water was super clean and it was cleaned daily! However, the in-room facilities are a bit old, and the cleanliness was just okay. It really depends on what you prioritize. For me, the amazing outdoor views made it all worthwhile; I didn't mind a bit of dirt or old fixtures. Plus, we met two incredibly nice and lovely service staff members at the lunch and sunset restaurants this time! We stayed in a Type A room this visit, but I'll definitely try a Type B next time!

Why are there so many negative reviews? This hotel is excellent in terms of both facilities and service! The environment is very natural and pristine, with a massive garden, lush trees, and modern architecture. The pool is huge, with several shallow play areas, perfect for families with children under 6. The main pool is 1.4 meters deep – imagine relaxing in the water while gazing at the sea! There's also a bar right by the pool. The hotel's private beach, although the waves are too strong for swimming, boasts water the same clear, blue-green color as the pool – absolutely beautiful. The hotel breakfast is incredibly rich, offering not only standard Western options but also many local specialties like curries, pandan cake, sticky rice desserts, and Thai milk tea – all delicious! There's also a wide selection for lunch and dinner. The prices are comparable to outside restaurants, and while there's a service charge, it saves you the time and effort of going out, making it ideal for lazy guests like us who just want to relax at the hotel. The hotel also has a spa and massage services, along with a gym. There are different activities scheduled daily. The staff are friendly, polite, and always willing to help. For payments, credit cards, Alipay, and WeChat Pay are all accepted. Guests come from all over the world, truly a mini United Nations, which is very interesting. However, the hotel's location is a bit remote, which might not suit those who prefer a livelier atmosphere.