We stayed for 3 nights. We arrived at the hotel at 1:30 PM, it was raining, and we were told a room was available, so we checked in:
1. We were assigned Room 3101, located in the furthest corner of Building 3, right next to the elevator, which was very noisy at night.
Around 9:30 PM, when we returned from the lobby, the room had a strong musty smell. We called the front desk to request a room change, but being too tired to bother that night, they arranged for staff to bring an aromatherapy diffuser and an air purifier.
2. The next day, after breakfast, around 10 AM, I handed my room card to the front desk and informed them that my luggage was already packed in the room. We were going to Patong and expected to be back around 1 PM. When I returned to the front desk at 1:30 PM, the staff told me that the room hadn't been cleaned yet and wouldn't be ready until 3 PM. I asked where we could go in the meantime, and the front desk suggested the lounge or the swimming pool. My husband was very angry and told the front desk that the room change was due to their issues, not ours, so why should we be inconvenienced like this? They then called a manager, who made a call, and finally told us to return to 3101 and they would call us when the room was ready at 3 PM.
3. At 3 PM, we still hadn't received a call. I went to the front desk again to inquire, and then we were finally assigned to Room 1117 in Building 1, which was my preferred choice (as Building 1 is closest to the kids' club). Only after checking in did I discover that rooms in Building 1 come with special children's amenities + a tent + dolls, and the supplies are proportioned for four people. This building was predominantly occupied by foreigners. This is truly discriminatory treatment.
4. On the morning of our second day in Building 1, we went to the beachside restaurant for breakfast. When we arrived, two tables outside had already been vacated by guests, and the waitstaff were cleaning them. We asked to sit there, but the staff refused, saying they were reserved. They then led us to two tables separated by a pillar in the middle, asking us (2 adults, 2 children) to sit there. We immediately saw it wasn't suitable and refused. They then led us to sit inside the restaurant. Breakfast was buffet style, with cooking and frying happening inside, and the air circulation was very poor. So, we went outside again. At this point, the staff still insisted those two tables were reserved. Then, a foreign guest, seeing our predicament, came over, put his hand on my husband's shoulder, and said that they had finished their meal and we could have their table. At this point, the staff suddenly said it was okay, and we could have the corner table we originally wanted. I was so angry!
5. The discrimination against Chinese people in room assignments and dining seating arrangements was blatant. From now on, I will never book any Marriott hotel again.
Original TextTranslation provided by AI