4-Star Hotels in Batam

The hotel is very clean. Staff are very friendly and helpful. The swimming pool is small and dirty when we were there. Kids walking around at the breakfast area and jumping in and out from the pool to breakfast area. No proper towels provided for the pool. My room is clean but face a block of construction wall which looks really eerie at night. I think they are in the midst of extension their hotel. Blackout twice but power came back fast. Despite the small imperfect, it is still a very comfortable hotel which I will go back to in Batam.

Stayed at Panbill Residence Serviced Apartment during my family trip to Batam, and overall it was a pleasant and comfortable stay. This place is suitable for travelers who prefer a quieter and more relaxing environment instead of staying right in the busy city center. One of the highlights of our stay was definitely the staff service. The team was very friendly, polite, and always willing to help whenever needed. I would especially like to mention a staff member named Berkat, who truly went the extra mile to accommodate our requests and ensure that our stay was comfortable. His helpful attitude and dedication made a very positive impression on us and added warmth to the overall experience. The environment of the residence is peaceful and relaxing. Unlike hotels located in crowded tourist areas, this property offers a calmer atmosphere that feels more suitable for families or travelers who simply want to rest and unwind. The surroundings are quiet, and the overall ambiance is comfortable after a long day of sightseeing. The room itself was clean, comfortable, and well-maintained. Housekeeping did a good job keeping the room tidy, and the facilities provided were sufficient for a family stay. The bed was comfortable, and the apartment-style setup gave a more homely feeling compared to a standard hotel room. One thing to take note of is the location. The residence is located quite far from Batam’s main city or town area, roughly around 20 minutes away depending on traffic. This means you may need extra planning if you intend to travel frequently into town for shopping or dining. Fortunately, the property provides a scheduled shuttle bus service, which is very helpful. However, guests will need to follow the shuttle timing strictly, as it operates based on a fixed schedule. Overall, Panbill Residence Serviced Apartment offers a comfortable and relaxing stay with excellent hospitality from the staff. While the location may not be the most convenient for those wanting quick access to the city, it is still a good choice for families or travelers looking for a peaceful accommodation experience in Batam.

I had a wonderful stay at the hotel with my husband and son, where I celebrated my birthday. The room was clean and comfortable, and all staff were courteous and attentive. Special thanks to the General Manager, Mr. Bart, for being kind and approachable. It is no wonder the team is excellent under your leadership. Thank you as well for the complimentary drinks. I also commend Pritty for her excellent service at the restaurant. The food was very good, especially the carbonara. I truly appreciate the thoughtful birthday greeting from Zamzam, Noven, Aura, and the rest of the team. Thank you to the front desk and all staff for the warm hospitality.

This was the best place nearby to SGP to enjoy a Getaway without too heavy pricetag. Best Value for money, Great staff from housekeeping, to spa, to recep & waitering team. Friendly & helpful, the rooms were clean & good sized, well ammenitized, good facilities and generous breakfast spread. No pesty insects, but breezy rooms to enjoy fuss-free vacay definitely will return to stay again.

The service was absolutely amazing, I truly felt at home. The pool is also quite large, but the issue is that the villa's bathroom ceiling is open to the sky. In the morning, the sun shines directly onto the bed, making it hard to sleep. Everything else was pretty good.

Hi Joices, my reviews , is this good for all ? I recently stayed at AP Premier Hotel and I must say the experience was truly outstanding. The main reason I continue choosing this hotel is because of the exceptional customer service provided by the staff. A special appreciation to Joices, Wani, Alin, Yani, and Salsa for their warmth, professionalism, and attentiveness throughout my stay. They consistently went above and beyond to ensure I was comfortable and well taken care of. The hotel facilities and environment perfectly suited all my needs, making the stay both relaxing and enjoyable. Beyond the names mentioned, every member of the team — from room service, housekeeping, welcoming staff, to the drivers — shared one common objective: putting the customer first. Their teamwork, dedication, and genuine hospitality are truly commendable. I would also like to sincerely thank the hotel management for employing and nurturing such excellent staff. It clearly reflects the hotel’s high standards and commitment towards customer satisfaction. Great work to the entire AP Premier team — keep up the excellent service!

Good location with many food options nearby. Walking distance to Nagoya Hill Mall. Breakfast is superb, delicious local tastes. The room is clean but lacks amenities, especially hand towels and hairdryers.

Booked the escape room which comes with Wellness body massage. This was previously Swiss Bel-inn hotel. I spent most of my time at Eska Spa there. It is about 5 mins ride to Nagoya Hill hotel. Breakfast was included in my package, and it is sufficient for a night stay. But I was utterly disappointed at the front desk service and the room. While I arrived early (around 12 plus), they said to come back after 2pm and not suggesting anything else on what to do during the wait. I am working in hotel line for over a decade, and honestly, I wished the girls had done better. I had to ask where the spa was, and after confused while, I managed to find it. The lift was being fixed when I arrived, and glass sliding door to the staircase was not working. I had reached out to the spa team the day before, as instructed in this channel, to book a slot. But they also did not get back to me, and was debating on whether the inclusion was correct or not. After about 10 minutes of waiting while the spa girls checked with Front desk, I said I had intended to buy 6-in-1 package. Only then I was given much attention (I was the only guest in the spa, by the way). And they then realised I was also a member. Things got better at the spa, but for the room, it was smelt of cigarettes. I could not stand the strong smell and the poor bell hop tried to spray the room with Glade, but it did not help. He brought an air purifier after I mentioned it, and then I decided to leave the room to Nagoya mall. Upon my return, the smell was much better, though the cigarettes smell is found on the pillows. There is a nice cafe and swimming pool, but I did not get to utilise them. Also, apparently there's two wings, and both wings have the same room numbers. I was given the old wing at the corner and I can hear the doors of my neighbours opening and closing. On my last day, there was a manager going around while we are having breakfast and he surprised me as I was eating when he approached. He greeted others as well as he went on his rounds at the restaurant. A good presentation. Anyway, for a night stay, it is sufficient because you don't have to leave the property if you intend to spend a whole spa day there.

This is our 2nd trip within 6 months as my daughter requested for a return and also for her craving with the pasta at the Italian restaurant. So we stayed there for 2 nights which is enough for a short getaway. When we reached our room, after unpacking some of our stuff from the luggage, we decided to take short break before heading to the pool and upon resting on the bed, my daughter noticed that the duvet cover was stained with blood. It was very obvious and was surprised that the staff did not noticed it. I informed the front office staff who came to our room due to some issue with the safe and he got it changed while we were out for our swim. I will recommend that the hotel manager look into this due to hygiene issues and such bedding materials that are stained with blood to be disposed. As for the bathroom , stains on the wall and floor are very obvious and it’s about time for the staff to have a chemical wash , no doubt this resort is very old, cleanliness shouldn’t be ignored to maintain it’s reputation and loosing the customers confidence in returning again. Lastly, a big thank you to the waitress at the Italian restaurant who gotten the chef to fire up the pasta I had last year in December that was no longer in the menu , this gesture made our trip a memorable one and fulfilled one of our reasons to visit Turi beach resort .

Staff is friendly and approachable. Room is clean and comfortable. Breakfast at the hotel is good and substantial. Hotel offers complimentary pickup transport to and fro Sekupang ferry terminal. Only found on my last day staying there that the hotel also offers transport to Grand Batam Mall.