4-Star Hotels in Batam

We were greeted with their warmest welcome from their staff. There also provide us complementary snacks and drink for our 2 night shortaway. And the hot shower and comfortable bed is what need from a massage and shopping at grand batam which is a walking distance. We also provide hi tea voucher which we used it after we checked out. It was so good. We may come back for the third time for more..

Stayed at Panbill Residence Serviced Apartment during my family trip to Batam, and overall it was a pleasant and comfortable stay. This place is suitable for travelers who prefer a quieter and more relaxing environment instead of staying right in the busy city center. One of the highlights of our stay was definitely the staff service. The team was very friendly, polite, and always willing to help whenever needed. I would especially like to mention a staff member named Berkat, who truly went the extra mile to accommodate our requests and ensure that our stay was comfortable. His helpful attitude and dedication made a very positive impression on us and added warmth to the overall experience. The environment of the residence is peaceful and relaxing. Unlike hotels located in crowded tourist areas, this property offers a calmer atmosphere that feels more suitable for families or travelers who simply want to rest and unwind. The surroundings are quiet, and the overall ambiance is comfortable after a long day of sightseeing. The room itself was clean, comfortable, and well-maintained. Housekeeping did a good job keeping the room tidy, and the facilities provided were sufficient for a family stay. The bed was comfortable, and the apartment-style setup gave a more homely feeling compared to a standard hotel room. One thing to take note of is the location. The residence is located quite far from Batam’s main city or town area, roughly around 20 minutes away depending on traffic. This means you may need extra planning if you intend to travel frequently into town for shopping or dining. Fortunately, the property provides a scheduled shuttle bus service, which is very helpful. However, guests will need to follow the shuttle timing strictly, as it operates based on a fixed schedule. Overall, Panbill Residence Serviced Apartment offers a comfortable and relaxing stay with excellent hospitality from the staff. While the location may not be the most convenient for those wanting quick access to the city, it is still a good choice for families or travelers looking for a peaceful accommodation experience in Batam.

Check in and out is easy. Requested quiet room on the booking but have to repeat when checking in to ensure you get the quiet room. The first 2 nights Monday and Tuesday was quiet but on Wednesday there were thumping drum beats throughout the night even though we were on 11th floor!. There's club on 4th floor. The amenities were as described but only one hand towel although the booking was for 2. When enquired about another hand towel, the reply was only one is free. Drinking waters replenish daily. Housekeeping was good. Hotel not near any shops within walking distance. Unbeknown us, we walked walked to Nagoya food court on the first day - not to be advised. No pavement or road crossing. Just take Grab even if 3 to 4 mins drive. It is safer. It cost c£1 per journey.

I had a wonderful stay at the hotel with my husband and son, where I celebrated my birthday. The room was clean and comfortable, and all staff were courteous and attentive. Special thanks to the General Manager, Mr. Bart, for being kind and approachable. It is no wonder the team is excellent under your leadership. Thank you as well for the complimentary drinks. I also commend Pritty for her excellent service at the restaurant. The food was very good, especially the carbonara. I truly appreciate the thoughtful birthday greeting from Zamzam, Noven, Aura, and the rest of the team. Thank you to the front desk and all staff for the warm hospitality.

The biggest issue was the constant stream of ants. Even though they were tiny, it was quite off-putting. I had my laptop on the desk, then moved it to the bed, and at least four ants were crawling on it. The beachfront villa was decent, but it faced west, so no sunrise views. The shuttle service was on-call and very prompt, but the location is quite remote. In the evenings, it's hard to get around, even with Grab, unless you're eating at the hotel. If you're looking to just stay put, it's a good choice. However, I enjoy having some barbecue at night, so two nights here was enough for me.

Service was good by the staff. The studio room was nice but some wear visible. The small private pool was decent and clean. At night there are some loud music playing till late from nearby establishment. The hotel provides ear plug in the room which is likely for this reason. Still manage to get a decent sleep. The staff pushing trolley on the corridor is quite loud. Sound isolation can be improve

Good location with many food options nearby. Walking distance to Nagoya Hill Mall. Breakfast is superb, delicious local tastes. The room is clean but lacks amenities, especially hand towels and hairdryers.

This is our 2nd trip within 6 months as my daughter requested for a return and also for her craving with the pasta at the Italian restaurant. So we stayed there for 2 nights which is enough for a short getaway. When we reached our room, after unpacking some of our stuff from the luggage, we decided to take short break before heading to the pool and upon resting on the bed, my daughter noticed that the duvet cover was stained with blood. It was very obvious and was surprised that the staff did not noticed it. I informed the front office staff who came to our room due to some issue with the safe and he got it changed while we were out for our swim. I will recommend that the hotel manager look into this due to hygiene issues and such bedding materials that are stained with blood to be disposed. As for the bathroom , stains on the wall and floor are very obvious and it’s about time for the staff to have a chemical wash , no doubt this resort is very old, cleanliness shouldn’t be ignored to maintain it’s reputation and loosing the customers confidence in returning again. Lastly, a big thank you to the waitress at the Italian restaurant who gotten the chef to fire up the pasta I had last year in December that was no longer in the menu , this gesture made our trip a memorable one and fulfilled one of our reasons to visit Turi beach resort .

Big shout out to the bell boy for being so accommodating throughout our stay. The hotel is a bit old, although efforts are being made to upkeep it. Location wise it is pretty near to the eateries and commercial hubs. Breakfast, however, is a bit on the disappointing end. They really could've done better on the food quality. For the price I really can't complain much, although it's my first time in batam I do wonder if it is possible to get a better place for what I'm paying.

IHG. Holiday Inn. It seems like this hotel at Batam has been neglected. Many of the amenities are lacking in maintenance. The pool, gym, kids club.....the list goes on. Staff are excellent. But why has the hotel not kept up with maintaining it well when it's such a popular hotel. Covid took havoc world wide. But many hotels have bounced back and are welcoming guests with renewed hope. Hotels needs to constantly upgrade so that guests want to keep coming back. Slippery walkways, itchy body after sleeping on the bed and toilets that lack are some of the features at Holiday Inn Batam. Time to see how you can improve your rating. Its a great hotel if you improve on the upkeep. Never too late to start. Looking forward to coming back in 2026 if there are improvements.