Pacific Palace Hotel

Pacific Palace Hotel is well-located, offering a central base with easy access to popular spots like Nagoya Hill Shopping Mall, Grand Batam Mall, and the Harbour Bay Ferry Terminal. There are plenty of restaurants and food options nearby. A Morning Bakery is just a 5-minute walk away, perfect for an authentic local breakfast experience. The rooms are clean, and the beds are comfortable. The unique cruise ship theme adds charm and provides several great Instagram-worthy photo spots. The hotel also features a pleasant swimming pool, and massage services are available at rates more affordable than many external spas. Staff are friendly, attentive, and always ready to help.

Hotel is great. Breakfast is good. The only thing was while I was at the swimming pool, the anti-slip mats were not extended all the way to the 2nd Jacuzzi… i slipped and fell after I came out of the jacuzzi, just before I reached the anti-slip mats. If only there had been just one more piece of mat, I would not have slipped…

Location is good. Very near to harbour. Walking distance. Staffs are all very polite and helpful. Good breakfast spread.

I didn’t take the pic of the room but it was really big and spacious! Sadly they were so many mosquitoes inside the room and toilet also, a lil dusty. Cleanliness wise not really intimidating. Bed and pillows very comfy! Pictures are from my room views! Called for room service, thankfully services are quick. Staff are all friendly and able to speak english 👍🏻 Food: ordered Beef Steak once, it was super hard. Upon ordering, just realised they didn’t ask for preferred beef doneness. Oxtail soup quite nice but not the steak :(

Hotel is still going through some upgrading at the back of the building. Which does not affect the guest at all. Was taken aback by the height and transparent lifts welcoming us. Very grand entrance indeed. However, the colour is out dated. Is it supposed to be underwater theme or inside a ship theme. But the most distinct feature that struck my nose was the air freshener. I really don't like it. Apart from that, room was spacious, clean & bed a little soft for my liking. Toilets big and clean. But I noticed at the under side of the toilet bowl is not cleaned properly. Bathing liquid is not enough for 3 of us. Would be better if wall mounted pumps used instead of small refillable travel bottles. Breakfast spread is substantial and tasty. With the affordable price. Will definitely come again.

Good selection of menu breakfast, good service and good value of money .Giod licationa nd close to everything . There's a walking distance wide variety of food and drinks for dinner and just opp the hotel have nice park especially during sunset. We'll definitely recommend this to friends .

Overall all good service oso nice I will go to batam again bcz i go with raya so many of the restaurants didn't open